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Impact Rankings

Phone: (206) 455-8135 14900 Interurban Ave S Ste 120, Tukwila, WA 98168 http://www.impactrankings.com


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Description

This company offers internet marketing services, web design, and video production.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Impact Rankings meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Impact Rankings include:

  • 34 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 34 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Impact Rankings
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 14

Additional Information

BBB file opened: November 19, 2013 Business started: 09/01/2012 in WA Business started locally: 09/01/2012
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bryce Cox, Member
Contact Information
Principal: Mr. Bryce Cox, Member
Business Category

Search Engine Optimization Services Video Production Services Internet Marketing Services Web Design Marketing Consulting Services (NAICS: 541613)

Alternate Business Names
Direct Web Solutions Direct Web Solutions, LLC

Customer Review Rating plus BBB Rating Summary

Impact Rankings has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 14900 Interurban Ave S Ste 120

    Tukwila, WA 98168

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/20/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: It all started back in October 2014 When I decided I wanted my own website to sale products and be my own boss.So I got online and went to a few website and the next morning impact rankings contacted me.They ask me if I was looking to have a website built. I said yes and they said we can do that for you.They said up front cost $2,000 I said I need the site up and running by the holidays.They said no problem.I got a call back the next day.They said in order for me to have key words that would highlight on the search engine among other things that would be $2,000 also.I paid that.I'm was excited thinking that i'm gonna be able to sale my products by Christmas.So they called to say that they were making progress on the website.After several days I didn't here anything.So I called them and the secretary said that the web tech would be calling me in a day or to.They never called back and Christmas was already here.I was so disappointed and I still haven't heard from them.

Desired Settlement: I'm just wanting my money back

Business Response:

We have come to a mutual agreement with the client for a partial refund.

 

Thanks

 

I.R. Team


Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *******

Business Response:

Mrs. ******* signed up with us in October of 2014, since then all of her products and services were sent and received to her. We had agreed to a partial refund to Mrs. ******* and sent her a physical letter in the mail that we needed signed accepting the refund but we never received the signed letter back. Being that the charge is from 2 years ago we can no longer refund via the credit card that Mrs. ******* used and will have to issue her a physical check for the refund. If she still accepts the 50% refund we will send the payment today with out needing the letter signed since all this is documented through the BBB.

 

Thanks

 

I.R. Team


Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *******

Thank you I never received any letter in the mail. Although I did get a email and I excepted the refund amount , but never heard anything back.  I except the refund of $ 2,000 as agreed in the email and over the phone. 

 Sincerely, 

              *** *******

8/30/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company charged me $ 17,900 $ 3,800.00 for Blog Bank and Network Builder. - Trying to find the charge. $ 3,000.00 for Press Release and Content. $ 14,900.00 for 14 weeks of personal training – Platinum Built Website – UP to 30 products – 6 Categories – Optimized Content and Design – Ignite Web Builder with Shopping Cart – Seo Friendly – Research – Lister Labs – Platinum Marketing Package + 140 back link pyramid – Unlimited access to advisors – Elibrary, and Webinars. They gave you 3 days to cancel. How would one know to cancel in that short of a period of time. It was for a reason. They drag you along for months before you realize this is for nothing. Once the coaching stops. Most contact after that is Email. They said they have 24 to 48 hours to respond. If you call them (one of the coaches it would be considered additional coaching in which they would charge you additional for, if I recall another $ 195.00). You speak to them once a week for about 30 minutes. The rest of the time they require Email contact. Again, a 24 to 48 hour contact. This involved a coaching group under a group called Omni Training. I was told they would be by my side through the whole process. I was told I would have working websites, up to 5 niche markets, which was indicated by the first individual I spoke with. Mr. David C****** (the VP of the company). They set up a website through Ignite Web Builders (I believe). The second site was through a different group. When being coached, they walk you quickly through, and then say you’re on your own. Any questions Email them. I did send them over 90 Email's through this process. Some were just to ask are you calling me or not. I feel they have this process to drag you on well knowing you will get nothing in return. They talk to you very politely, and very quickly. This is a Web of philandering to max out your credit cards. I have nothing to show for all of this wasted time and effort. The Website was antiquated.

Desired Settlement: Complete refund.

Business Response:



To Whom It May Concern:


Direct Web Solutions (DBA- Impact Rankings) entered into an agreement with Mr. ******* **** on
March 23rd and March 24th, 2016 to provide a Slog Bank, Network Builder, Press Release, and Conent
for the cost of $21,700. Mr. **** was sent an e-sign contract, which includes our Service
Agreement, to the following email, **************@hotmail.com.


We are sending this email to notify Mr. **** to inform him that Impact Rankings has fullied and
finalized all these products. We are providing emails showing delivery of the products as well as a
screenshot of the products, which verify all are in live working order. We are also including the
original contract showing Mr.****** e-signature agreeing to the charge for $21,700 for the services
mentioned above. This contract lists our DBA (Impact Rankings), the products that Mr. **** was
charged for as well as our Service Agreement. Lastly we have provided a copy of our transaction
documentation showing a positive AVS and CW for the card charged.

Should any additional information be required, please contact our office at your earliest
convenience.

***SUPPORTING DOCUMENTS REDACTED BY BBB***
 

Consumer Response:


Complaint: ********

I am rejecting this response because:

This response from Impact Rankings is not acceptable to me. They said they have provided a positive AVS and CVV for the card charged. This is not relevant to my complaint because I did originally approve the charges and sign the contracts, but that was before I knew this company was a scam. I signed 3 contracts with Impact Rankings totaling $21,700. The wording in the contracts is quite vague and the items I was purchasing were described to me over the phone. For the thousands of dollars I paid to this company, I expected the high-quality, customized products and services that I was promised. Impact Rankings did provide some services but not as they were described to me at purchase. The emails they have provided show that they sent me emails about a press release, blog bank and network builder and that I would receive training on it. I did not receive the training. I did not receive anything about the press release actually being released. The content that was written for me looked good at first glance, but then I realized that none of it was customized. It looks like my website name was just added into templates. The largest contract I signed was for 14 weeks of personal training, a platinum website, platinum marketing, SEO, lister labs, backlinks, unlimited access to advisors and webinars, and so on. None of this was addressed in the response from Impact Rankings. I still feel that I have not received what I paid for and I want my money back.

Sincerely,
******* ****

Business Response:

We apologize that we are not able to come to a resolution with the client at this time. His demands are completely unreasonable and we will not grant a full refund. We as the contracted business fulfilled our entire contract and supplied each and every product Mr. **** purchased. We will now consider this matter closed.

 

Thanks

 

I.R. Team


Consumer Response:


Complaint: ********

I am rejecting this response because:

I am finding Impact Ranking’s responses to this complaint more and more insulting. This apology is completely insincere. They know that they are ripping off customers by promising products and services that will never amount to anything. Impact Rankings may consider this matter closed, but I will continue to pursue them through other avenues as I stand by the fact that they did not provide all of the described services. I’d like to stress to the BBB that I am not satisfied with I.R.’s response to this complaint and I hope this will be reflected in their BBB rating.

Sincerely,

******* ****

8/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I asked to stop all production on my case and it was 2 days past the three days cancellation period. I filed a dispute with my bank ,when they heard I did that they where willing to give me 50% of my money back, however this was almost a month ago. They sent me a hand written envelope with the wrong address on it and it was mailed back to me. I also have been calling them nearly everyday and had to leave urgent messages with no return call as of yet.. The amount they had me pay for what they said and then what I saw on paper was not the same, I paid $5,800.00 and they are only willing to give me half of that back,and they did not even start on any of my case yet,because I asked the two ladies involved if anything had been done and they both stated "no" !!

Desired Settlement: To have 100% refund due to their neglegence of not giving me the proper info upfront and not giving me the correct address to send the form back no suite # and it was supposed to be Seattle not Tukwila, and all the suffering from that loss of money.

Business Response: We never received the letter back from this client in order to refund the amount we agreed too. As soon as we get the letter back we will refund immediately.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********

6/30/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company sold me merchandise that is not mine. They are marketing a website they would never sign over to me. I was continuously told this website would make $3,000 - $5,000 a month within 90 days. I have tried several times to contact company and they are ignoring my calls. I have sent emails with no response returned to find a neutral agreement.

Desired Settlement: Due to this company's negligence in many aspects I am requesting my refund of $2,750.00 from my pay pal credit.

Business Response: Ms. ******* signed up with our services on 8/28/15 and 9/8/15 to provide services and marketing for her existing website business she already had. After spending time with her she asked us if we would build her a new site as she was having trouble with her current web builder. We agreed and built Ms. ******* a new website (http://www.**************.com) at no cost to help her in her business endeavors. All products and services that she had purchased where built and sent to her as well as email correspondence to and from Ms. ******* stating she had received each and every product. Ms. ******* reached out to us and expressed she was no longer going to continue with her online business in late November 2015, at that point we expressed to her that all work had been completed on her project so she was no owed any kind of refund but we would give her a partial refund because she was asking for it. She then decided to dispute all of our charged with her credit cards and as a result we submitted all proper documentation to prove that we had done nothing wrong and fulfilled our entire agreement.

5/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have already tried to reach out to impact rankings through their email on May 12 2016 and May 18 2016, but have not heard a response. The phone number does not even exist anymore. I also tried sending a message through the contact form on their website, but have not received any response from that either. On August 21, 2015, I received an unsolicited call from Brian at Impact Rankings, Inc. He told me a little about what they do and how they could help my online business, then he convinced me to buy 2 weeks one-on-one social media marketing training with the lead advisor, and a facebook business page design. The training was supposed to be with Mr. Jeffrey L*****, who has a PhD in marketing. That cost me $600 USD and I never got the training. Brian called again on September 3 and recommended that I sign up with a program offered at his other company called ******** to create a blog. I did not get anything from this company. Not even a phone call or an email. I never spoke with Jeffrey after signing up with his company.

Desired Settlement: A full refund of $600 USD for services in which I never received.

Consumer Response: This matter has been resolved.

2/2/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On January 18, 2014 I paid $ 6800.00 to Impact Rankings. The salesman was a telemarketer selling a mobile website, video marketing and a press release. I already had a website which was built by Ignite Web Services, and the amount of money I paid to them included the advertising for my business. So when the representative of Impact Rankings contacted me, and I asked him if he was calling from Ignite, he replied in the affirmative and convinced me that I needed the extra services. I never sold any products through my website despite the advertisements by Ignite and Impact Rankings, and I ceased to invest my time and finances into this business after 6 months. The telemarketer from Impact Rankings lied to me when he said that he was calling from Ignite, and he misrepresented the success rate of the services he sold to me.

Desired Settlement: Full refund

Business Response:

Direct Web Solutions (DBA - Impact Rankings) entered into an agreement with Mrs. *** ****** on 1/18/2014 to provide multiple business marketing services. Mrs. ****** was sent an e-sign contract on all occasions, which includes our Service Agreement, to the

following email, **********@yahoo.com. Mrs. ****** promptly e-signed and returned the contracts that same day. All contracted services have been sent and received by Mrs. ****** and email responses from her show that she was happy with the product. Mrs.

****** stopped taking her set appointments with our customer service so we were unable to further train her on those products but, all services were sent to her. We were unaware that Mrs. ****** was unhappy at all with our services and urge her to reach out to

us in the case that she might be so we can handle the situation. Please let us know if you would like any further information.

Thanks

I.R. Team

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******

Consumer Response:
Complaint: ********

I am rejecting this response because:

I reject their response to my letter, because they pretended to represent Ignite Web Services to make me trust and pay them for additional advertising which was neither helpful nor necessary. The truth about the identity of this company only occurred to me after signing their contract.

Sincerely,

*** ******



9/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On June 30, 2014 I was contacted by Impact Rankings regarding creating traffic and expanding business to my pending website. Since the website was not launched yet, Mr. Ryan S**** of Impact Rankings sold me a marketing package called a Virtual Platform for $1,000.00 to begin when the website was active. I was unable to get help or information as to how this was going to work until I was fully operational. I was sent a site to be reviewed by an unknown sender by email and did not understand what it was and filed it in case I found out what it meant. When I called Impact regarding the Virtual Platform I agreed to, they told me they had sent me the email. There was no identification as to who was responsible when I received this email. In fact, when I opened it up, it said this domain for sale. This was not clear to me until Impact Rankings agreed to send me another which had a page for Facebook and Twitter Accounts. I was to have access to coaching and help for a period of time, but the support help did not like the website and was unwilling to be of help when I asked. I finally told the principal Ryan S**** that I was not happy with this and wanted my money back. I tried again due to his assurance I would get the assistance I needed. After not getting calls returned and left to fend for myself, I sent a demand letter for the refund of $1,000.00 to Statutory Agent, Mr. Bryce C** dated January 13, 2015. I received a letter from Dan** D*****, PLLC dated January 29, 2015 regarding the demand letter denying any wrong doing on behalf of Impact Rankings. This company misrepresented me and took advantage of my inexperience in entering the ecommerce industry. They have made no effort in assisting me and I have not received one cent due to their promised income. I am pursuing getting the $1,000.00 I paid to this company via credit card. I feel this company deals in a fraudulent manner and I deserve a refund.

Desired Settlement: Refund amount paid for product and services in the amount of $1,000.00.

Business Response:

Ms. ******** ****
BBB Resolutions Consultant

Re:  Complaint Against Impact Ranking by *********** ***** (Your Matter ********)

Dear Ms. ****:

This is not the first complaint lodged by Ms. *****.  She previously contacted Impact Ranking making several false claims against the company in an effort to extort money.  For instance, Ms. ***** previously threatened to contact the Washington Attorney General, the Washington Secretary of State, the FBI, the US Postal Inspector, and the FTC to have them prosecute Impact Ranking for not being registered as a Commercial Telephone Solicitor.  The truth is, however, that Impact Ranking is registered as a Commercial Telephone Solicitor and will not pay Ms. ***** the extortion amount she has demanded.

 

Although Ms. *****’s current allegations are convoluted and difficult to discern, the facts are as follows.  On or about June 26, 2014, Impact Rankings contacted Ms. ***** in an effort to try to sell her a website for the URL she registered for her online business.  During that call Ms. ***** indicated that she was already working on a website with another vendor.  Accordingly, Impact Rankings described to her the other types of services it could provide to enhance the effectiveness of the website she had already purchased from another vendor.  As a result, Ms. ***** agreed to purchase a virtual business card for $1,000.00 pursuant to the terms of a written agreement between the parties.

 

That virtual business card was delivered to Ms. ***** on July 7, 2014.  At the time, however, Ms. ***** still did not have the website that she had purchased from the other vendor.  Impact Rankings’ records reflect that between July 7, 2014 and January 6, 2015, Impact Rankings communicated with Ms. ***** at least 13 times on the phone and by email regarding using the virtual business card to enhance her online business at her website.  On each occasion, Ms. ***** reiterated that her website – which was being developed by another company unrelated to Impact Rankings – still had not been delivered. 

 

Over time, Ms. ***** began to blame Impact Rankings for the fact that she did not have a working website and began to accuse Impact Rankings as being affiliated with her website developer.  Ms. *****’s allegations in that regard are false.

 

In short, Impact Rankings is not responsible, directly or indirectly, for the fact that Ms. ***** apparently still does not have a working website, and Impact Ranking is unwilling to be extorted by false allegations into refunding money to Ms. ***** for services it delivered.

 

If you would like to discuss this matter further, please do not hesitate to contact me.

 

Very truly yours,

 

 

Dan ** D*****

 

 

Consumer Response:  
Complaint: ********

I am rejecting this response because:

In response to Mr. ******** letter regarding BBB Case #********. I wish to reject Impact Ranking's response to my request for reimbursement of funds paid to them for services not rendered. My efforts to seek money from Impact Rankings is not in any way to extort money from them, but to remedy the fact that this company misled and did not provide the service that I was promised. I was also very unhappy with the rude treatment and non-help on their behalf. This is not extortion, but unsatisfied with their performance and/or non-performance.

The Virtual Card that Impact Rankings is referring to was sent by email and had no explanation as to what it was and who sent it. Therefore, I was left unaware of who to contact regarding this. If Impact Rankings contacted me thirteen times regarding this it would have been to check to see if my website was completed. Only after the website was finished did I have any meaningful conversations with Impact for help. I was told that the website needed too much work. A phone call was made to Impact Ranking to advise of the dissatisfaction of the contact support and of the service. Their support person was rude and very unhelpful if he even returned my requests. Where is the customer service in this? I finally started the process of trying to get my money back so I could afford to hire someone that would help me.

It is an untruth on Impact Rankings behalf accusing me of accusing them of being affiliated with their website developer. That would have been a lie on my part as I knew they had no connection outside of their commitment to get business to my website.

Also, I am not accusing Impact Rankings of the website not working as they suggest. I am stating that they never provided the service they promised to get business directed to the website. Again this is not extortion but a blatant non-performance of duties. Therefore, I feel I am due a refund.

Sincerely,

Katherine B****

7/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Impact Rankings ended up scamming me of $12,800 ($19,800 if I include the $7,000 wire transfer fraud they were a part of). They contacted me starting in June to sell me services for my on line business that I was starting up. They misrepresented who they were. Leading me to believe they were the company I was already working with. They kept telling me I needed to buy more services in order to make my site better. I was to be an ****** affiliate and after my site got up and running, I found out that ****** does not do a program like I had been told so therefore the website they designed for me was not going to be credited for the sales coming to it. The person working with me said she had never heard of this, but yet when I have read other complaints filed the very same things have been mentioned. I was told to do face book likes and twitter postings in order to get my name out to the public which I knew wasn't going to work. I never made any money during this entire time . They scammed me from the very beginning and continued scamming until I caught on. All of these businesses are in a circle. Once your name gets out there, they will all call you telling you they are working on your site and you need to buy their services. Beware--they are like vultures--they never give up!!! Throughout this time , my name got out to another company that told me they worked for Impact rankings and they wanted to sell me their services. That salesman told me to wire my payment and I asked the person working with me at Impact Rankings. She told me they were an honest company and to wire the money. The next thing that happened is it came back as a fraud. Guess what? Impact rankings had never had any problems with them before. Imagine that!!! They are all in this together. A den of thieves.

Desired Settlement: I want a full refund of $12,800.00. Actually $19,800 because of the $7,000.00 transfer fraud.

Business Response:

To Whom It May Concern:

 

Direct Web Solutions (DBA - Impact Rankings) entered into 3 agreements with **** ***** **** on 6/18/14, 7/11/14 and 7/21/14 to provide multiple business marketing programs. Mrs. **** was sent an e-sign contract on all occasions, which includes our Service Agreement, to the following email, ********************. Mrs. **** promptly e-signed and returned the contracts that same day.

 

We received a Notice of Chargeback initiated by Mrs. **** stating that she wished to be refunded with the reason stated being: ‘Fraudulent Transaction.’ We can providing emails proving delivery of the products as well as a screen shot of the products, which verify all are in live working order. We can also include the original contracts showing Mrs. ****** e-signature agreeing to the charges for the services. This contract lists our DBA (Impact Rankings), the products that Mrs. **** was charged for as well as our Service Agreement, which includes our cancelation policy. Client has also sent us numerous emails accepting the work and stating they were happy with the services on 7/11/14 and 7/23/14. Once of which states:

Abby, 

 Your team is unbelievable!!!  I am amazed at what they can do so quickly.  I looked at all of the logos and here is what I've decided, but I still want your opinion if you don't like it.  I like the tree (third picture), but I would like the black printing on the original shopping cart (spelling Imagination and Beyond) and the purple script on the third tree(spelling Dream beyond your imagination).   I thought if I got this sent in early to you that you may have time to get it prepared for us to view at 5:00. Have a great day and we'll talk at 5:00. *****”

 

 Lastly we can provide a copy of our transaction documentation showing a positive AVS for the card charged. We request that this chargeback be reviewed using the documents provided, which verify that Impact Rankings fulfilled our agreement with Mrs. ****, and rule in our favor. Should any additional information be required, please contact our office at your earliest convenience.

 

Regards,

Consumer Response:  
Complaint: ********

I am rejecting this response because:  Yes, I did sign all of the contracts since you shoved them in my face in order to get the transaction done. Yes, you did design a website and yes, I did work with Abby .  However, you know yourself that I did not and never could have made 12,800.00 with the website.  Why did ****** email me to say they don't have a program as the one you signed me up for?   What was I going to use for my products if ****** would not credit me for my sales?  If IR was to be with me for the life of my business, why didn't Abby or Bill ever call me back to see how things were going especially after I  informed Abby about ******.   As for this disagreement, we will never come to an agreement because of the way you do business.  No I am not satisfied with your reply because I know how I have been scammed as well as many other people.  We will have to agree to disagree about this because you and  I will not agree that I received what I should have gotten.  The entire way of you calling me and taking my credit card information should never be done.  I was gullible and you tool advantage of me.

Sincerely,

***** ****

Business Response: To Whom It May Concern:
Direct Web Solutions (DBA - Impact Rankings) entered into 3 agreements with Mrs. ***** **** on 6/18/14, 7/11/14 and 7/21/14 to provide multiple business marketing programs. Mrs. **** was sent an e-sign contract on all occasions, which includes our Service Agreement, to the following email, ********************* Mrs. **** promptly e-signed and returned the contracts that same day. Service agreements are an industry standard, along with the fact that we do a verbal compliance with a 3rd party to make sure there is no pressuring of any kind and that all parties go into this agreement with an understanding of what is about to take place.

We received a Notice of Chargeback initiated by Mrs. **** stating that she wished to be refunded with the reason stated being: ‘Fraudulent Transaction.’ We can providing emails proving delivery of the products as well as a screen shot of the products, which verify all are in live working order. We can also include the original contracts showing Mrs. ****** e-signature agreeing to the charges for the services. This contract lists our DBA (Impact Rankings), the products that Mrs. **** was charged for as well as our Service Agreement, which includes our cancelation policy. Client has also sent us numerous emails accepting the work and stating they were happy with the services on 7/11/14 and 7/23/14. Once of which states:
 Your team is unbelievable!!!  I am amazed at what they can do so quickly.  I looked at all of the logos and here is what I've decided, but I still want your opinion if you don't like it.  I like the tree (third picture), but I would like the black printing on the original shopping cart (spelling Imagination and Beyond) and the purple script on the third tree(spelling Dream beyond your imagination).   I thought if I got this sent in early to you that you may have time to get it prepared for us to view at 5:00. Have a great day and we'll talk at 5:00. *****”

Lastly we can provide a copy of our transaction documentation showing a positive AVS for the card charged. We have phone records providing proof that Mrs. **** was speaking not only to her account executives but to her customer service reps and making changes to her business and being provided with customer service. Once we are done with the physical work of the business we continue to do customer service for the client for the life of the business, providing the customer has questions and contact us. We request that this chargeback be reviewed using the documents provided, which verify that Impact Rankings fulfilled our agreement with Mrs. ****, and rule in our favor. Should any additional information be required, please contact our office at your earliest convenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

6/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am interested in earning extra income and thus went on line to research the best work from home businesses. This one seemed legit and offered good returns, plus a money back guarantee. I paid my $97.00 initial investment, which I thought would be fair to investigate what was offered. I was called numerous times from people in the Washington area as well as an 800 number to set up an appointment. The first phone interview lasted close to an hour, finding out my details and sharing what the company had to offer. I was then called by one of the 'top executives' in the company to outline a specific business plan for me. The first caller had already obtained credit card information to check my qualification status, The second call outlined a program where I could earn $5,000 a month, with an investment amount into the company where they would take me step-by-step through the process to ensure my success. I was told the return would be quick and I would be paying back my cards within 30 days. I am nearing the 30 day mark, things have not gone as planned and I don't have that kind of money to sit as a balance on my accounts with no money coming in to repay. I have called the company to request my monies be returned. I am waiting on urgent resolution to my request. Perhaps at another time this will seem worthwhile.

Desired Settlement: all monies refunded, total of $6,439.95 on both cards charged, plus the initial $97.00 charged from my checking account = $6,536.95.

Business Response:





 

June 10th
2015

 

 

 

To Whom It
May Concern:

 

On April 24th 2015, our client, Ms. ******* ****,
enrolled into a 6-week training course designed to teach her how to build and market
an online business. This course was effective April 24th 2015 through
June 5th 2015. Ms. **** was active in this course up until the date of May 21st
2015 at which time she stated that her home PC was in need of repairs and that
she wasn’t able to continue with the training as she was in the process of
moving and planning a wedding. While we understand these are major life changes
our advisors had been working with Ms. **** up until that point assisting her
with the course work and guiding her through the process. Ms. **** seems
unhappy with the return on her investment, however she did not complete the
course work and even during the process missed multiple appointments with her
coaches. To therefore ask for a refund due to her businesses lack of success is
unjust. Much like any traditional college course, the student must complete
their homework, projects and assignments in order to achieve the desired
outcome. It is in no way Impact Rankings responsibility that Ms. **** did not
follow through with the course work. Our offices supplied all of the training
materials and continue to provide support and offer direction for the
completion of her business. After considering our client’s statements and
approach for resolving her concerns, we do not feel a refund is justified, and
we hope this resolves the case with the BBB.

 

 

 

 

 

Regards,

 

 

** ***

Impact
Rankings

************

6/4/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They and their partners sold me products and services that never came to fruition. I kept getting calls from their partners telling me the products or services I had already purchased fell short of giving me my business opportunity. I entered into a contract with **** ****** *** ********* on 11/5/2014 for $7,650. I was supposed to get products, services and a custom website in a month or so. Three months later I still do not have the custom website. Then I got a call on 11/13/2014 from ***** ********* ******** saying I needed to set up a egal business entity - I am not complaining about these folks while their definition of service differs from mine I did/will get most of what I paid for totaling $6,345. Basic LLC Set up, business credit help, tax preparation services and a business plan. Then on 12/2/2014 I get a call from **** ****** *** ********* eLearning group saying the original package I purchased would not get me into business at the level I wanted, this was another $8,000. I was suposed to get a second website with products added, advertising, and other services. This was supposed to be done in a timely fashion also. I have an incomplete second website and no other products or services. Then I get a call on 1/15/2015 from Impact Rankings - I still believe it was initiated by this group but they claim otherwise - telling me I have not paid for a mobile website, virtual platform and video marketing and my website is virtually useless without it. this contract is another $5,800. I pay it because I am so far into this thing I cannot afford not to have the things I need to make this business a success. 6 days later I get an email with a youTube commercial and another with a Virtual Card - whatevr that is. I have spent $27,785 and have nothing to show for it and advertising by a company no one seems to know about that I never worked with to gather requirements for the advertising or approved anything they did

Desired Settlement: I want a 100% refund of the monies I paid to Impact Rankings - they swooped in under false pretenses saying they were working with my website team - which **** ****** *** ********* disputes. The refund amount would be $5,800 credited back to my credit card. Nothing less will do. I am not sure how these companies can be so deceiving.

Business Response: March 19, 2015

 

 

To Whom It May Concern:

 

Impact Rankings contracted with Ms. ******* on January 15th
2015 to customize and provide a Virtual Platform, Mobile Website and Video
Marketing. These products were designed to provide marketing for her existing
website www.******************. Each
of these products and services are built to fit the specific needs of each
client, based on their website as well as any requests for additional
customization. After identifying our client’s specific needs and goals, we
quoted a price of $5,800 to build and provide the agreed upon products and
services.

 

To begin we would like to address Ms. ******** claims regarding
the other companies she mentioned. Impact Rankings does not a partner or sister
with any of the companies listed. We are an independent company that provides
products and services to market our clients’ websites, and many of the products
we provide are proprietary to Impact Rankings. It is clear that Ms. ******* has
worked with multiple companies and has been dissatisfied with several of them.
That however should not be to the fault of Impact Rankings. Ms. ******* states
in her complaint that she received a call from us in which she believed we were
associated with another company she was working with, however by her own
admission states “but they claim otherwise.” It is clear that our staff
informed Me. ******* that we were not associated with the other companies that
she was working with, and for her to assume otherwise is her mistake. She then
states that she agreed to the products recommended, as she wanted to ensure the
success of her business. We have since provided all of the products that Ms.
******* had contracted with us for, and to date our client has never stated any
dissatisfaction with them. It seems that Ms. ******* is upset about the non receipt
of products that were to be provided by other companies, and therefore is
asking for a refund from Impact Rankings even though she has no complaints regarding
our products and services. In fact Ms. ******* never states any specific reason
or problem with any of the products provided by Impact Rankings.

 

We fulfilled all of the contracted work with our client and
to date she has not contacted anyone at Impact Rankings to state any
dissatisfaction or to ask for any resolution. Our client did initiate a
chargeback with her credit card company, and our policy is that no
consideration for refunds will be reviewed until chargebacks are settled. We
hope that this letter resolves the complaint with the BBB.

 

Regards,

 

 

** ***

President

************

*******@impactrankings.com


Consumer Response:  
Complaint: ********

I am rejecting this response because: It is just not true. This business did not discuss the website products that they provided with me. They did not gather any requirements from me, they submitted emails with a product that has no bearing on my website or what I am trying to do with this business. they have not explained their rationale for their choosing a website that was not completed nor did they explain at any time what the products they did create were to be used for. The account manager - ****** did not provide me with any information - they tried to get me to sign off on these products that could never meet my needs as provided. They have called me numerous times trying to get me to finalize this account - I keep telling them nothing can be finalized because there is no website.

Sincerely,

****** *******

Business Response: May 8th 2015

To Whom It May Concern: 
 
Ms. ******* stated in her complaint that we did not discuss
with her the website products that were provided to her. Our records show that
Ms. ******* contracted with us for the services on January 15th and
the products were provided to her in full by the 21st. Ms. *******
then did not answer, nor return our calls, from the following dates: 1/23/15,
1/26/15, 1/30/15, 2/5/15, 2/9/15, 2/10/15, and 2/12/15. Our client should not
consider this due to any effort of ours, but more so her own lack of efforts.
Ms. ******* seems to continue to hold us accountable for the incompletion of
her website, however again, we were not contracted to work on nor provide the
website and therefore cannot be held liable for its incompletion. We provided
products that compliment and market her website, and at any time once the
website is completed Ms. ******* can contact us to make changes or update these
products, as we provide complimentary customer service for the life of her
business. Ms. ******* stated that Impact Rankings chose a website that was not
complete. Again, we were not involved with the website at all. Ms. *******
stated that her account manager, ******, did not provide her with any
information. Please see above where her missed calls are outlined. Ms. *******
stated that her marketing products cannot be finalized because there is no
website. While the products we provided to her are marketing pieces for her
website, it again is not our responsibility to finalize the site. The products
are complete and our contracted work is finalized. Should Ms. ******* wish to
make any changes to her products in the future, once her site is complete, she
may contact us to update them at once.
 
In summary, Impact Rankings fulfilled all of the contracted
work with our client. After considering her claims, reading over our records, and
reviewing the products and services provided to our client, we do not feel that
any refund is due.

Regards,

 
** ***
President
************
*******@impactrankings.com


 

Consumer Response:  
Complaint: ********

I am rejecting this response because: It is full of lies - ****** is the one that did not complete his work - he hung up on me multiple times and did not complete the calls. Their products have no bearing on the content of my website whetheror not the site is complete or not. They did not gather any requirements from me prior to developing the inferior product they tried to hand off as completed. They lied from day one about being a part of the process I was engaged in.

Sincerely,

****** *******

5/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company charged $7000 to build a website, promised a monthly income of several thousands/month. This has resulted in zero income. The phone number for support has been disconnected. We have no way to contact them. We have researched the workings of this website and many companies have explained that there is no way the what they have done with regard to the website will work.

Desired Settlement: We have requested a full refund from our CC company. They have started a dispute of the charges on our behalf.

Business Response: May 11th 2015


To Whom It May Concern,

 

Our client claims to have been sold a website for $7,000
which is incorrect. Our client purchased a marketing package that included
multiple products and services including but not limited to several social media
marketing products and video marketing as well as extensive training for
managing the products and services. The website that was provided was
complimentary and therefore should not be considered in his complaint. Our
client worked with our customer service team for several months to customize
the products to his specifications. He further claims that he was promised a
monthly income of several thousand dollars. This is also incorrect. During our
sales process, it is common to ask potential clients if they have a monthly
income to work toward, which helps us identify the best products and services
to recommend as well as formulate a marketing plan to train the client on.
Depending on the clients’ goals we can recommend a more relaxed or aggressive
approach to meet such goals. We never quote or promise any monthly income, we
only make suggestions based on a clients stated goals. If Mr. ***** is unhappy
with the lack of income his site is bringing in he may need to reconsider his
product niche, pricing, or he may not be using the marketing products and
services on a regular basis. Once the site and marketing is up and running it
is still necessary for the client to be active using the products and services
on a daily basis in order to create sales and income. Furthermore Mr. *****
stated that our support phone number has been disconnected. This is also
untrue. Our records show that Mr. ***** called our customer service line after business
hours. However, our customer service team returned his call the following day.
He was unavailable and a message was left with his wife. The following day we
reached out to Mr. ***** again, at which time he was still unavailable and a
second message was left with his wife. To date we have not had those calls
returned nor has Mr. ***** spoken to anyone in our customer service department
to state any dissatisfaction or to ask for any resolution or assistance.
Lastly, Mr. ***** has filed a chargeback with his credit card company. Our
policy states that once a dispute is opened no considerations for refunds
neither in full or partial will be considered. We would like to remind our
client that our marketing packages come with guaranteed customer service for
the life of the business. Therefore should he wish to make any changes or to receive
further support we would gladly help him in building his business to the level
in which he aspires, and we would encourage him to reach out to our customer
service team for that assistance.  We
hope that this resolves the complaint with the BBB.
 

Regards,
 

** ***
Impact Rankings
************

4/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am trying to start a network marketing business and this company called me about offering their services. Initially I thought they were part of an organization I am already consulting but they are not. When I tried getting information about their credentials, their data cannot be accurately identified. I worked with them briefly before I could verify who they are. They assisting me with setting up a ****** account and applying for a credit card to use for business. I'm not sure how much personal information they have on me. All business correspondence was verbal. I don't think they have that credit card info but I could be wrong. My complaint is they are targeting people in getting business in lieu of potential clients contacting them for their services. I believe this to be unethical.

Desired Settlement: I just want them to stop harassing me with phone call correspondence and terminate all business activity. I haven't signed any contracts binding me to anything. I just don't want their involvement in my business. I haven't purchased anything from them because they would not tell me what they were going to charge me for their services.

Business Response: March 19th 2015

To Whom It May Concern:

Impact Rankings contacted *** **** via phone on February 19th
2015 with the intention to provide him with products to help market his
website; www.b****online.com. Mr. ****
did work with our offices briefly, however under no contract and at no cost to
him, to set up financials for funding his business marketing. After this was
completed *** **** did not wish to continue business relations with us.  *** **** claims that when we initially
contacted him that he was not able to verify our credentials. Our website, as
give to Mr. ****, is www.impactrankings.com.  Information about our company, our products
and services, our mission statement and all contact information can all be
found on our website. It’s unclear what *** **** is referring to when he stated
that our “data cannot be accurately identified.” Mr. ****’s adverse claim that
Impact Rankings is “targeting people in business in lieu of potential clients
contacting them for their services” is correct, however misguided. We are a
company that reaches out to potential clients to offer our services. This is in
no way unethical, as his states. To date we have assisted thousands of clients
with marketing for their businesses. One of our main focuses is to teach our
clients not to wait for customers to come find them. In this day and age the
internet is so vast that its nearly impossible for a potential client to find a
source for their needs, unless that source is constantly pushing itself out
into the market, either through direct marketing, indirect marketing, or both.
We seek to call potential clients and offer our services rather than hope that clients
will find us. For *** **** to imply that this is in any way unethical is
absurd. Lastly, *** **** stated in his claim that he wishes for Impact Rankings
to stop harassing him with phone calls and to terminate all business activity.
Our phone records reflect one outgoing sales call in addition to 2 follow up
calls in which *** **** worked with our office. It’s completely unreasonable
for *** **** to claim harassment after one outgoing call. We do however have
record of *** **** calling into our offices multiple times demanding a refund
for funds that he paid to another company that is in no way associated with Impact
Rankings. We absolutely agree that all business activity between *** **** and
Impact Rankings should immediately subside, and we therefore request that Mr.
**** refrain from calling our offices again for any reason. We do hope this
letter will resolve any concerns with the BBB and that this case will be
closed.

 

Regards,

** *** 

3/22/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was working with a company (********* ********) & they has provided me with a coach who called me once a week, gave me homework assignment teaching me to sell products on ****. I sold one for $400 & have an offer on another. Suddenly one day about a month ago I get a call from **** *********** who said they are on it with what I wanted to sell, building me a web site, I was excited, named it, made me a cute logo, & loaded with merchandise, not quite the quality i wanted but there it was. They told me it was a working web site,which I found out a few weeks later, it isn't when I tried to go on & order a belt. **** put a couple of their men on the phone to me and I would call it "badgering" me for my credit card information. I thought at the time it strange since I had already paid ********* $14,800 some time again for these services & the training. Enough badgering and I gave them my Visa Card and Master Card info, all the while asking why they were charging me again. They told me it was all for the website plus coaching on how to manage it. I signed three contracts, only with ImpactRankings who suddenly appeared from nowhere stating they were the contract makers and did all the training. I was assigned to this one young girl, ********, she would make an appt., call me, begin to tell me to set up an ****** account (we did accomplish that but she had no time to help with a jewelry associate account i wanted). I asked her about this account later and she told me I didn't need it a I timed her, she would be on the phone with me - no more than 2 minutes and then she had to leave. Finally one day I asked my ********* coach if the ***** or ***** worked with **** *********** or ImpactRankings to help build web sites. He checked with his supervisors & they checked with management and I got the answer of absolutely no they did not work with them. I even was called by an upper management supervisor & she told me not to have any more to do with those businesses. Asked me to send her copies of the contracts I had to ********. I confronted ***** or ***** on the phone about what ********* said that they did not work with *************** nor with ImpactRankings. ***** insisted on the phone this was not true that the always worked closely with *********. That was when I decided to not take any of their phone calls and they have repeatedly called me but I do not answer the phone. I just received my ******** Visa Bill and it is charged $4,000. from *************** and $3,800 from ImpactRankings on December 15 & 19, 2014 & January 6, 2015.. I also got my Mastercard bill and it is charged $3,300 from *************** and $7,000 from Impactrankings on January 7, 14, 16, and 23, 2015. Also on my Mastercard is a billing from **** *** ******* for a total of $2,495 on January 19, 2015. I was never contacted by this company, I do not know what these charges are for on 1-19-2015. This is a whopping $20,595.00. I do not think this is fair. That ***** delibertly lied to me, did not tell me he was charging all that money on my cards. I am just devastated, I cannot afford these charges especially when I am already getting these services from ********* and they are already paid for last year,

Desired Settlement: I would like all those credit card charges dropped, I feel I was misled by that ***** or ***** into thinking ********* had turned me over to him. In fact, ********* does not or ever has worked with him collaborately with or for a client. And whoever **** *** ******* is must be someone ***** or ***** called in and provided them with my credit card information.

Consumer Response: In addition to Impact Rankings, **** *********** is also involved. ***** or ***** oversees the day to day operations but his mom runs **** *********** and his girlfriend, ****, is the secretary and provides some coaching. Everyone I spoke with at both places boldly lied to me telling me they were working closely with my company ********* when in fact they were not. Seems like these people will say anything to get your credit card info and have become experts in doing so.
**** *********** is located ******* ** ***** **, Renton, WA 98059. Thank you.

Business Response: March 5, 2015

Ms. ******** ********
BBB Resolutions Consultant
1000 Station Drive, Ste. 222
DuPont, WA 98327

Re: ****** ******* ******* Complaint, Your File #********

Dear Ms. ********:

I am writing on behalf of my client Impact Rankings regarding the complaint referenced above.
We have investigated her claims thoroughly and determined that they are without merit.

We should note at the outset that in addition to this BBB complaint, she has also filed separate
complaints with the Washington Attorney General against Impact Rankings and ****. Somewhat
tellingly, the versions of her story in the three complaints are inconsistent and incompatible. For
instance, in the complaint she filed against Impact Rankings with the Attorney General’s office, she
claimed that Impact Rankings contacted her and sold her coaching services. In the current BBB
complaint, however, she claims **** and/or Impact Rankings contacted her to build her a website.

The reality is that none of the versions contained in Ms. ********* myriad and varied complaints is
correct. The actual facts are that when **** first contacted Ms. *******, she indicated that she had
purchased a website from ********* ********. **** did not represent to Ms. ******* that it was in
any way affiliated with ********* ********. To the contrary, it truthfully informed her that it was
familiar with ********* Services’ websites and had provided services to a number of *********
******** customers.

Ms. ******* contracted with **** to provide the following services that were complimentary to her
********* Services website: a Social Gateway Package, an online video package, and a QR Code.
Ms. ******* executed a contract for these services that expressly indicated that the contract was with
**** and that clearly states what services it was providing.

Because there were other services **** recommended to Ms. ******* that it does not provide, it
recommended her to Impact Rankings for those services and to coordinate the work being performed
by both **** and Impact Rankings. Specifically the products from Impact Rankings included:

a Face Book Business Pro package, a Blog Bank package, a Press Release package, a Mobile
Website package, a Business Twitter package, a Pinterest package, and a Content package.

Athough Impact Rankings eventually did develop a website for Ms. *******, it did not charge her
for doing it. It provided her with the website for free because she kept complaining that *********
******** was taking too long building her the website she contracted from them and the delays were
making it difficult for Impact Rankings to fulfill its contractual obligations to her.

All of the contracts between Ms. ******* and Impact Rankings contain the following clause
regarding Ms. ********* ability to terminate the contracts:


a. Client may cancel this Agreement for any reason by providing written notice
within three (3) business days of the Effective Date to Impact Rankings at
support@impactrankings.com. With respect to the written notice required under this
section, notice will be deemed to be effective as of the date and time such notice is
emailed to Impact Rankings by Client. Within ten (10) business days of receipt of
a written notice of cancellation pursuant to this section a., Impact Rankings agrees
to provide a full refund of all amounts paid to Impact Rankings under this
Agreement. The refund provided under this section (a) shall be in the same form
of tender as used for the original payment by Client.

Ms. ******* did not exercise her right to terminate within the three day rescission period. The
contracts further provide:

b. More than three (3) days of the Effective Date, Client may terminate this
Agreement solely by providing written notice and paying Impact Rankings all
amounts to be paid to Impact Ranking under this Agreement, including but not
limited to, all fees, charges, taxes, late fees, and/or collection costs. With respect
to such written notice of Client’s termination of the Agreement, such notice will
be deemed to be received when emailed to *******@impactrankings.com.

In short, after the three day rescission period, the Client may only terminate the contracts by paying
all amounts due.

Here, Impact Rankings fulfilled all of its obligations under the contracts. Moreover, Ms.
******* initially stated she was pleased with the products she received. Specifically, in response to
Impact Rankings’ delivery of a Social Gateway product, Ms. ********* response was: “Please add
on my other website as well: **************.com. Otherwise it looks good.” When Impact
Rankings delivered three possible logos for ********* website, her response was: “I love the 3rd
one.” When Impact Rankings delivered the online video commercial for Ms. *******, her
response was: “I like this a lot!” In response to Impact Rankings’ delivery of another product,
Ms. ********* response was: “Everything looks GOOD!!!” Indeed, Ms. ******* did not complain
about any of the products delivered by Impact Rankings.

Given that Ms. ******* initially expressed satisfaction with Impact Rankings, the obvious question
is why is she complaining now? The answer lies in evidence Impact Rankings obtained from Ms.


******* herself. When Ms. ******* made the abrupt change from satisfied customer to complaining
about Impact Rankings’ services, she contacted Impact Rankings and showed it screen shots from
her computer. Although she probably did not intend to show it, one of the screen
shots Ms. ******* used to make her point showed a registry of her email account.
Amongst her emails were two emails from ****** ******* titled “Impact Rankings” and
“***” respectively.

****** ******* is known to Impact Rankings. He is a sales representative at ********* ***** which
is a competitor of Impact Rankings. Mr. ******* has long-standing grievances against Impact
Rankings, and it seems clear that he has instigated Ms. ********* complaints as a means of
damaging Impact Rankings and ****.

Impact Rankings does not take this type of trade disparagement lightly and filed a lawsuit against Ms.
*******, Mr. ******* and ******** almost as soon as it discovered that Mr. ******* was behind Ms.
********* complaint to the Attorney General. As of this point it is a civil matter and it will be up to
the courts to determine whether Ms. ********* complaints are legitimate, or whether they are merely
being orchestrated by a competitor to make Impact Rankings look bad. Impact Rankings has no
doubt that when it has its day in court it will prove that it provided Ms. ******* with everything she
contracted to receive.

Very truly yours,

LAW OFFICES OF *** ** ******

*** ** ******

3/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failed to produce service as prescribed

Desired Settlement: REFund $5000.00

Business Response: We have spoken to the client and he (****** ******) insists that he did NOT file this BBB complaint. In addition the client is extremely happy with Impact Rankings and its products and services. We anticipate once the BBB has spoken with the client they will see that what we are stating is factual and remove this falsely filed claim. If there is any further questions please don't hesitate to call. 

** *** ************

3/11/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had signed-up for an online internet training course called the "Income Class". On 11/29/14 an executive with Impact Rankings called me and said that I had been selected for a higher-level business development course. He said that it involved con- tracting out with experts in website and short-term marketing;& I would be going through a training course, instead of me spending all the time learning that at first. He promised me that my website would be earning income in a few short weeks. as of today-1/30/15- my website has not earned anything; but it is getting some visits & hits. I paid Impact Rankings what I thought was a fairly high price for their services, based on his promise of quick income from the website. On 1/26/15, I requested a refund using a form from their website, and that executive called me, but only tried to explain away my refund reuest. I still want a refund, based on the fact that I have not received any income, and it has been two months. Thanks, ****

Desired Settlement: I have already requested and expect a refund based on that promise of quick earnings from the website.

Business Response: February 13, 2015

To Whom It May Concern:

Impact Rankings entered into an agreement with Mr. **** ********** to provide Income Class Setup, which includes training on how to build your own website and DIY marketing. Mr. ********** already had an existing website in place, so he was upgraded to a program in which Impact Rankings built the marketing pieces and provided them to him ready to go. Once the products were ready for use, Mr. ********** was trained on the use of the products and how to implement them into his existing site. Mr. ********** claims that he was promised that his site would be earning income within weeks. During our sales process it is often asked if our clients have personal expectations for success, and once outlined the level of marketing recommended is often based on the client's personal expectations. We do not however make any claims or promises as to the level of income a client will actually make, as there are many other factors that are not without our control. For example, Mr. ********** stated that he is receiving hits and visits to his site, but those have not resulted in any kind of income. While Impact Rankings was not involved with the building of his site, the products or costs, we believe his statement actually proves that the marketing has been a success. The purpose of the marketing is to drive traffic to his site, which as he states is occurring. The reason he those hits are not resulting in sales could be a number of things. Possibly his products are priced too high, or he may need to select a different product niche all together. While those possibilities are generally the most likely, there are many factors that effect sales and Impact Rankings cannot be held responsible for factors that are not within our control. Also it should be noted that while we have provided the marketing pieces, it is fully *** ************ responsibility to be utilizing the products to their full potential in order to have continued success.
At this time Impact Rankings has completed our contracted work with *** **********, and after considering our client's statements, we do not feel a refund is justified. We would like to remind our client that access to our customer service staff is guaranteed for the life of his business, and should he need assistance utilizing the marketing products in any way, we encourage him to reach out to us at his convenience. We hope this resolves the case with the BBB.

Regards,

** ***
President
************
*******@impactrankings.com

1/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received an unsolicited telemarketing call from an individual named ***** from Impact Rankings. He told me that they were very experienced in marketing websites. I mentioned to him that I did not have a lot of money to put towards this business because my husband and I were both retired. He said he understood, but promised Impact Rankings had helped a lot of businesses like mine and it would be beneficial to me to work with them. On May 13th, 2014, I received a telephone call as scheduled from ****** He proceeded to tell me that ******* ******** would become my primary income. It would include a virtual platform on my website, mobile website, video website and a Blog for Social Media. This would cost me $7,800 USD I really needed to do to promote my website. I told ***** that I really didn't have the funds, but he insisted that I would make this money back quickly. I went ahead and paid him in full. On May 16th and 19th, I received a telephone call from ******, my Coach, at Impact Rankings; I guess looking back it was to ensure I did not decide to cancel this agreement with Impact Rankings. They were very short conversations approximately 5 minutes each. Then on May 20th, I received another telephone call from ***** who initially spoke to me and ****** and, again, it was short conversations. On May 21st, another call came in from ******, my coach, and he spoke to me about the steps that they were going to do throughout the program to promote my website. He then proceeded to transfer me to *** ******** Account Manager. This was a very long telephone conversation I had with ***. He discussed with me what Impact Rankings were planning to do to market my website and what was being worked on now.. *** mentioned to me that they were now working on a Beta program which would be huge for me. My website would be exclusive to the program. He told me that I would have to pay $6,000 USD for this beta program,. He said he would take good care of me. Again, I mentioned that I didn't have that kind of money, but he insisted that to make money for a business I would have to spend money and that I had not spent that much according to what it would cost me in other businesses.I believed him and went ahead and paid Impact Rankings since they had already started working on the Beta program for me. I was very desperate and really wanted to make some money to help my husband and me because we were retired. He also mentioned that I had to have a password so that if I call into the company I would use it or if another company called me I was to ask them what my password was. If they didn't know it, then it was not someone from Impact Rankings.I received another telephone call from *** Summers on May 23rd to discuss my ******* account. *** told me that he would have ***** call me on June 2nd at 5:00 to set me up for Back Links and it would cost me $900.00 (US). I received a telephone call from ******** on June 2nd regarding ********** I was paying them to do it and I was not very pleased. I had spent enough money. with it. . ***** called me on June 2nd at 5:00 and he wanted me to sign up for Back Link however, it would cost me an additional $895 USD, but, again, they were very insistent that I needed this to promote my website Since the beginning of June, I have not spoken to any one at Impact Rankings and I have not made a penny on my website. This has been difficult financially for my husband and me.

Desired Settlement: A full refund of $15,595.00

Business Response: Initial Business Response /* (1000, 5, 2014/12/22) */ December 19, 2014 Ms. ***** *******, BBB Resolutions Consultant 1000 Station Drive, Suite 222 DuPont, WA 98327 Email: ****@thebbb.org Re: ****** ******, Case #XXXXXXXX Dear *** ********* This is to respond to the complaint filed against Impact Rankings/Direct Web Solutions ("Impact Rankings") by ****** ******. We have investigated the allegations contained in her complaint and have determined they are without merit. Impact Rankings is in the business of providing web based marketing solutions for commercial business customers. It has several different types of packages and services and, like any good business, tries to tailor the services it offers to the needs of the customer. It seems that *** ******'s primary concern is that she was contacted by Impact Rankings too many times, and that Impact Rankings offered her too many packages. Impact Rankings did not contact *** ****** "out of the blue"; it contacted her and her husband because they had expressed interest in a commercial website by applying for a commercial URL. When Impact Rankings first contacted the *******, it had very little idea about the nature of their business and therefore it took some time to learn their business so that it could offer appropriate solutions. Ultimately, the ******* decided they wanted to purchase two packages. The first package was for a Virtual Platform, Video Marketing, Mobile Website, and Blog Bank. The second package ****** was for Google Verification, a Pinterest App, and a Facebook Pro package. Attached as Exhibits A and B are true and correct copies of the contracts the ******* executed. Impact Rankings did not force the ******* to purchase these products; they purchased them of their own free will after Impact Rankings described the various features of each package. Moreover, both of the contracts the ******* executed contained "3-day rescission" clauses to assure that the ******* had the opportunity to terminate the contracts within 3-days if they felt they were being pressured into entering into the contracts. There does not seem to be any dispute that Impact Rankings fulfilled its contractual obligations. Nevertheless, attached as Exhibit C is documentation evidencing that Impact Rankings provided the contracted services to the ******** It should be noted that despite *** ******'s complaint about the multiple telephone calls she received from Impact Rankings, the vast majority of calls made to the ******* were not sales calls. They were for customer support. Impact Rankings wants its customers to understand and use the services they are purchasing. That is the only way to ensure that the customer is getting the most for their money. Accordingly, Impact Rankings attempts to contact its customers after it has provided them with a deliverable to assure that the deliverable meets the customer's expectations. In this case, Impact Rankings records reflect that it attempted to contact the ******* on dozens of occasions to go over the products it was delivering, and although *** ****** set up appointments with Impact Rankings, she invariably canceled the appointments or simply did not pick up the phone when Impact Rankings tried to reach her. Under these circumstances, we do not see that Impact Rankings has done anything wrong here. There is no allegation that any of the products were not delivered as contractually promised, or that Impact Rankings ignored any concerns expressed by the *******. Please feel free to contact us if you wish to discuss this further. Very truly yours, ** *** President Impact Rankings XXX-XXX-XXXX ***SUPPORTING DOCUMENTS REDACTED BY BBB*** Complaint Response Date bumped because: Holiday

12/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I paid $650 of $1100 of an agreed upon price for Christmas advertising for my website. This was arranged through ************. I was never charged for the remaining $450. I was emailed blogs for my website on 11/28 which surprised me since they hadn't billed my debit card when I told **** he could. This also meant the advertising had missed the biggest shopping day of the year and the beginning of the traditional shopping season. The English in the blogs was atrocious. Whoever the blogs did not speak English well. Here is an example: "Whoever has a fur race will always appreciate getting combs, brushes and scissors in good quality. If you do not have knowledge about the care of the particular breed, you need to contact someone who can really breed before buying. There are an incredible number of bad products on the market! Shampoo is also a consumable item. If you want to spit a little more in the gift may more together to buy trim board or an electric clipper." I told them not to use the blogs. I tried contacting **** and his voicemail was full. I then left ***** a message. I didn't get called back. I tried **** again and was able to leave a message. No call back. I left **** and ***** several messages to call me back and not reply from either. I want my money back.

Desired Settlement: Refund the $650.

Business Response: Initial Business Response /* (1000, 5, 2014/12/26) */ December 24th, 2014 To Whom It May Concern: Impact Rankings was able to reach our client, *** ***** *****, by phone to resolve the concerns addressed in her BBB complaint. At this time we are pleased to report that we have been able to satisfy our clients needs while continuing to work with her toward her marketing goals. We appreciate *** *****'s business and look forward to helping her reach her desired success. Regards, ** *** Impact Rankings XXX-XXX-XXXX Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal /* (2000, 7, 2014/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Everything was resolved to my satisfaction.

11/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The sales person that called me manipulated me into thinking that they were associated with the website company that built my website and they handle the advertising part of it for me. He told me about a couple advertising packages they offered and then used high pressure sales tactics to get me to purchase one. I spent $4800.00 with them. Later I learned that they are not with my website builders. I feel the sales person took complete advantage of my ignorance about how to advertise on the internet.

Desired Settlement: I would like the $4800 refunded.

Business Response: Initial Business Response /* (1000, 5, 2014/10/29) */ To Whom It May Concern: RE: Case# ******** To date, Impact Rankings has never heard of any dissatisfaction from our client, ******* ****. In fact, as of our last conversation with *** ****, which occurred the day before she filed her BBB complaint, she indicated complete satisfaction in her dealings with Impact Rankings. Contrary to *** ****' claims, our staff does not state to clients that we are associated with any other companies or that we have sister companies. In this case, our client e-signed a contract with us on September 29th 2014 which shows our company name in bright bold red letters, directly on the first page. There should have been no confusion on the part of *** **** as to whom she was working with when she reviewed and e-signed our contract. *** **** goes on to state in her BBB complaint that she felt pressured to purchase marketing due to high-pressure sales tactics. While we do sell marketing packages we do not consider our sales methods to be "high pressure," nevertheless it is always the client's complete discretion to enter into a contract with us. We believe this complaint to be baseless and untrustworthy. Furthermore, Impact Rankings completed all contracted work per our agreement with *** ****. Our marketing packages are guaranteed for the life of our clients business, and had *** **** been dissatisfied with our company or our service in any way, we wish she had expressed this to us and allowed us to address her concerns. After considering our client's statements and approach for resolving her concerns, we do not feel a refund is justified, and we hope this resolves the case with the BBB. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com Initial Consumer Rebuttal /* (3000, 7, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was misled by Impact Rankings through all my dealings with them. There seems to be a common denominator which is the complaints against this company that I've read on the BBB Website. It seems they have a proven record of lying to people. In my original complaint I stated why I was making the complaint and I don't want to go back and forth on this issue. I'm wondering why Impact Rankings is allowed to continue to stay in business. I have compassion for all the other people they have already manipulated out of thousands of dollars and their future unsuspecting clients that will lose thousands of dollars to them. The only way this complaint will be settled is for me to receive my money back.

11/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They initially contacted me stating they were the team that was to help me set up my website. They decided to set up an ****** Affiliate Website and that it would be up and going in a week. Two weeks later it was up. We have filed 3 times to ****** Associates and declined all 3 times. They should know the guidelines to set up these kinds of sites. This is supposedly their business. So yes they did build me a website but I can't get approved to actually sell and get paid by ******. So the website is not a workable site. They keep telling me that they have never had this happen before. They have not supplied me with the site that I paid for. According to ****** the site will not be approved. They also sold me a Beta Program to help with social media advertising of this site. So it is no good to me without the site.

Desired Settlement: A complete refund of $7000. $4600 for the website and $2400 for the Cool Social Pro advertising program. I will not settle for less than a full refund.

Business Response: Initial Business Response /* (1000, 5, 2014/09/10) */ September 8, 2014 To Whom It May Concern: RE: Case# XXXXXXXX This letter responds to a complaint in Case# XXXXXXXX by ***** ******. Impact Rankings contracted with Ms. ****** on June 9, 2014 to build a Virtual Platform, Website and Mobile Website for $4,600. *** ******* was so pleased with our initial products and services that she contracted with us again on July 17,2014 to build a 'Cool Social Pro' for $2,400. The cool social is an app that allows the client to make custom ads and the 'Pro' is a Facebook Pro site. The June 9 and July 17 contracts are enclosed for reference. After the contracts were signed, *** ******* indicated that she wanted her website to be an ****** Affiliate website. When discussing such a site, we informed *** ******* that, although in our experience it is rare, ****** may decline to make a website an ****** Affiliate website. This is something we make clear to all of our clients. Although we fully understand and comply with ********* parameters when building a website, ********* decision to deny a website is out of our control. *** ****** agreed that should her website not be approved by ******* Impact Rankings would instead build her a "drop ship website" (which allows the client to partner with a wholesale supplier to stock inventory). To date, Impact Rankings has built well over 100 websites that have been approved by ******* ****** denied Ms. ******'s site on August 8, 2014, which was the first denial Impact Rankings has experienced. Despite her agreement, *** ******* has not worked with Impact Rankings to complete a drop ship site. Instead, *** ******* has generally refused to speak with us in and instead demanded a full refund. Impact Rankings has completed its contracted work with Ms. ****** to the best of its ability. Each of the products Ms. ****** purchased are fully functional, complete and can be used in conjunction with her existing site once linked up with a drop ship website. As set forth in the enclosed contracts, Impact Rankings did not guarantee an ****** Affiliate website, which is beyond our company's control. Accordingly, no refund is due Ms. ******. However, if Ms. ****** should choose to allow us to finalize and build the drop ship website we would gladly conduct this additional work for her. We hope this explanation satisfies and resolves the case with both our client and the BBB. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com Initial Consumer Rebuttal /* (3000, 8, 2014/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) They gave me a choice. As far as a drop-ship site, I am backed into a corner & given no other options. IT IS NOT WHAT I WANT. They told me that rarely do they get denials. I have spoken with ******. They stated that my site was never set up to meet their criteria as Impact stated it was. It was a cookie cutter site and would never draw the traffic that ****** requires. Now they expect me to believe that they can build a drop-ship site that will be marketable and would meet ****** and other search engine criteria? After all this happened I have done some research and spoke with some reputable business owners. They said that drop-ship sites are harder to build than affiliate sites. As stated multiple times if they can't build an affiliate site how can they build a drop-ship site. As far as the Cool Social Pro I was lead to believe that this beta program was cutting edge. At the time we had not had the issue with ****** yet and was pleased with the way the site looked. But was frustrated that there was no traffic to the site. They convinced me that this was what I needed to get more traffic if the site is not functional then I don't need it!!!!! After the first denial they told me they had just checked a box wrong. The second time it was that ****** was wanting me to buy a site from them. The ****** Associate that I spoke with said that was not the case. I feel deceived and I do not trust them. They lie and coerce you into buying additional things to get more money out of you. They are scam artists. It seems that with me anytime something like this happens I am always the exception. After speaking with ****** I am not an exception!!!!! I am not a rare occurrence!!!!! It is not a functional site!!!!! I question whether they actually have 100 affiliate sites that are making money. I was instructed by an attorney to only negotiate via email so that I would have documentation. They refused to refund my money and was told to submit several complaints to several organizations and with my credit card company since they are refusing to refund my money. I am still demanding a full refund. I submitted additional information to my original claim. It is an email from ****** confirming that the site is not accepted and will not be a functioning website. This proves that they lied about knowing how to build an affiliate site. So a full refund should be given. Final Consumer Response /* (4200, 13, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) So we want to revisit everything again? That's fine. We are just going around in circles and nothing is being resolved. I am not budging on my request of a full refund and you are not budging on giving it to me. My goal was to earn an extra $1000-$3000 per month. You told me that it was a very reasonable goal. After e-signing the contract we went over the pros and cons about whether a drop-ship site or an affiliate site would best suit me and yes the contract is vague and states "website". The affiliate site was more what I was looking for. Yes you did tell me about the disclaimer about there being a possibility of being denied by ****** but, in the next sentence you stated that it had never happened after building at least 100 sites. That is a 100% success rate. So logically, with the later sentence and your supposed success rate canceled out the disclaimer. As far as me agreeing to allowing you to build a drop-ship site. All I said was there was no other options. You backed me into a corner. After reviewing all the information and consulting a business friend we both came to the same conclusions. Now for my logic on whether you would be able to build a drop-ship site. I quote ********* statement that was sent to the Washington Attorney General about the site. "There are two primary reasons why this *** ******'s site is not approved for participation in our affiliate marketing program: - This type of site tends to be identical to other sites that are often created for sale to individuals. These sites do not generate meaningful traffic that will lead to orders placed on *********** We don't recommend that people open new websites just for the purpose of becoming ****** Associates; in most cases we don't feel that it would justify the effort or expense required. - This type of site duplicates content that is already on *********** Duplicate content doesn't add value to the customer's experience. A website that adds value provides something useful to your readers in addition to the advertising content. Robust content is needed to generate earnings in an affiliate marketing program. Developing value added content is challenging, and requires a significant investment of personal time and effort over an extended period of time." Amazon's email dated September 9, 2014 It clearly says that it WILL NOT "generate meaningful traffic". Logically no traffic, no sales!!!! You have stated that you are going to attach drop-shippers to this site that ****** says will not generate meaningful traffic therefore logically no sales will occur. Again you stated my goal of $1000-$3000 per month was very obtainable if I allowed you to build me a website. How can that happen without traffic to the site? Now to clarify my logic on whether you knew how to build an affiliate site and my logic on building a drop-ship site. The following statement along with the previous ****** statement proves that you did not know what you were doing and couldn't figure out how to fix it. "We've determined that we're not able to approve your application to become an ****** Associate based on the website you applied with. Future applications using this website will most likely be rejected as well." ********* email dated August 12, 2014 You stated on numerous occasions that you were working with a contact at ****** to make sure the site fulfilled the requirements. "Lie". I had requested access to the builder so that I could change the featured products. You refused to give me access but an appointment was set up with one of the techs to show me how to do it through ****** Associates. He stated during our session that he was not familiar with ****** Associates and actually told me wrong on how to do it. A friend showed me the right way to do it. After the first denial from ****** you lied about check marking the wrong box, about being in contact with ****** making sure you met the requirements, about ****** denying me the second time so they could sell me a website (I spoke with a representative personally who claimed that was not so, it was for the reasons in the statement below). I forwarded the August 12th ****** response to you. In the email was a link to the requirements. I gave you a third time to correct it, which it was denied again also. After reading the statement from ****** my interpretation is that you lied about even knowing how to build an affiliate site at all. So I am to trust you to build a drop-ship site???? That is very questionable. Also FYI I was denied for both of the reasons listed, it says "two primary reasons" implying content as being the primary reason. I am very logical in my interpretation of what is being said. So as far as uninformed, ****** made it very clear that you didn't know what ********* requirements were. In closing as you said it does come down to the agreement. You were going to build me a website, the affiliate site was what was agreed upon, that would generate enough traffic to meet my goals. You cannot deliver that so therefore you were the ones that breached the contract and I am due a full refund. o we want to revisit everything again? That's fine. We are just going around in circles and nothing is being resolved. I am not budging on my request of a full refund and you are not budging on giving it to me. The information speaks for itself. All it takes is common sense and logic to interpret it. My goal was to earn an extra $1000-$3000 per month. You told me that it was a very reasonable goal. After e-signing the contract we went over the pros and cons about whether a drop-ship site or an affiliate site would best suit me and yes the contract is vague and states "website". The affiliate site was more what I was looking for. Yes you did tell me about the disclaimer about there being a possibility of being denied by ****** but, in the next sentence you stated that it had never happened after building at least 100 sites. That is a 100% success rate. So logically, with the later sentence and your supposed success rate canceled out the disclaimer. As far as me agreeing to allowing you to build a drop-ship site. All I said was there was no other options. You backed me into a corner. Actually the original agreement was for an affiliate site of which you backed out of. After reviewing all the information and consulting a business friend we both came to the same conclusions. Now for my logic on whether you would be able to build a drop-ship site. I quote ********* statement that was sent to the Washington Attorney General about the site. "There are two primary reasons why this *** ******'s site is not approved for participation in our affiliate marketing program: - This type of site tends to be identical to other sites that are often created for sale to individuals. These sites do not generate meaningful traffic that will lead to orders placed on *********** We don't recommend that people open new websites just for the purpose of becoming ****** Associates; in most cases we don't feel that it would justify the effort or expense required. - This type of site duplicates content that is already on *********** Duplicate content doesn't add value to the customer's experience. A website that adds value provides something useful to your readers in addition to the advertising content. Robust content is needed to generate earnings in an affiliate marketing program. Developing value added content is challenging, and requires a significant investment of personal time and effort over an extended period of time." (Amazon's email dated September 9, 2014. Complete email was submitted in an earlier statement.) It clearly says that it WILL NOT "generate meaningful traffic". Logically no traffic, no sales!!!! You have stated that you are going to attach drop-shippers to this site that ****** says will not generate meaningful traffic therefore logically no sales will occur. Again you stated my goal of $1000-$3000 per month was very obtainable if I allowed you to build me a website. So how can that happen without traffic to the site? Changing it to a drop-ship site will not fix the traffic problem. That is just plain common sense. Now to clarify my logic on whether you knew how to build an affiliate site and my logic on building a drop-ship site. The following statement along with the previous ****** statement proves that you did not know what you were doing and couldn't figure out how to fix it. Again the reason it would continue to be rejected was content, which you should have known how to fix. "We've determined that we're not able to approve your application to become an ****** Associate based on the website you applied with. Future applications using this website will most likely be rejected as well." ********** email dated August 12, 2014. Complete email was submitted in an earlier statement.) You stated on numerous occasions that you were working with a contact at ****** to make sure the Final Business Response /* (4000, 22, 2014/10/30) */ Re: Case #: XXXXXXXX Greetings: As you are well aware, this matter has been going back-and-forth for quite some time. We have thoroughly investigated all of *** ********** many allegations and have found that they are without merit. Essentially, although *** ******* restates her issues in a variety of ways, the essence of her complaint is that the website Impact Rankings provided to her is somehow defective because it was not accepted into the ****** Affiliate Program. That is simply not the case. The website and other products Impact Rankings provided to *** ******* work just fine. The real reason *** ********** website was not accepted into the ****** Affiliate Program were due to choices she herself made. It should be noted at the outset that Impact Rankings did not sell *** ******* a business opportunity. It did not tell her that she should sell a wide variety of outdoor and camping equipment, or that she should choose such an unsuitable and incongruous name for her camping supply business as ******** ***** ******* ****** It did not tell her that she would not have to do any work adding content to her website, or guarantee that she would make $1,000 to $3,000, or any other particular amount for that matter. It did not guaranty that her business would be successful or promise to make her whole if her business decisions proved incorrect or unfortunate. Perhaps most importantly, Impact Rankings did not guarantee that ****** would find her choices in product line, products, and the amount of original content she provided acceptable, and thus allow her to participate in the ****** Affiliate Program. Impact Rankings only promised that it would build her a virtual platform, a mobile website, and a website. That is exactly what it did and Impact Rankings has verified that all of the products it built for her work, and operate as designed and intended. Accordingly, if ****** has a problem with *** ********** business, it is not that the website does not function properly. Indeed, according to *** ******* herself, the reasons ****** gave for not accepting the website into the ****** Affiliate Program were that the website is just like other websites that are already operating on ****** (and would therefore not attract additional traffic to ******** and that the products being offered by *** ******* duplicates products already being sold on ****** (thus cannibalizing sales from the businesses already on ******** Neither of these reasons suggest that Impact Rankings did anything wrong. To the contrary, the fact that there are already websites in the ****** Affiliate Program similar to the one created by Impact Rankings means that the website itself is not what is objectionable. What ****** finds objectionable is that *** ********** product line is not unique and adds no additional value to ******* Accordingly, if *** ******* wants to participate in the ****** Affiliate Program, then she needs to offer products or content that are not already available on ******* These are not issues that Impact Rankings is responsible for. Simply put, just because Impact Rankings contracted to build *** ******* a virtual platform, a mobile website, and a website does not mean it can be held responsible for whether a third party like ****** feels that *** ********** business and product offerings are appropriate for its ****** Affiliate Program. Although Impact Rankings previously offered to build *** ******* a drop ship website in lieu of the ****** website, *** ******* has now rejected that offer and has refused to work with Impact Rankings. At this point, Impact Rankings has done all that it is willing to do and is considering this matter closed. Regards, ** *** Impact Rankings XXX-XXX-XXXX

9/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They misrepresented them self saying they were part of another company called Impact Knowledge Institute which they are not. We were told by our coach from ********* that they have nothing to do with them. Although their agreement said Impact Ranking they led us to believe they were part of *********. After reading the complains on the BBB it looks like their is a pattern of the same behavior. Why it's this company shout down.

Desired Settlement: I want full refund

Business Response: Initial Business Response /* (1000, 5, 2014/09/05) */ To Whom It May Concern: Impact Rankings contracted with Mr. and Mrs. ***** on July 28th 2014 to customize and provide a Virtual Platform, Mobile Website and **** ******* Each of these products and/or services are built to fit the specific needs of each client, based on their website as well as any requests for additional customization. After identifying our client's specific needs and goals, we quoted a price of $5,500 to build and provide the agreed upon products and services. To begin we would like to address Mrs. *****'s claims that we at Impact Rankings misrepresented ourselves and lead her to believe we were or are associated with Impact Knowledge Institute. To ensure that this is not an issue that our clients continue to encounter it is now our policy to verbally confirm that clients understand that we are in no way associated with ****** *** In this case, our clients signed an agreement with us in which the name of our company (Impact Rankings) is clearly stated in multiple places on the form. Our logo and business name is in bright bold red at the top of the first page. While our name is similar to ****** ** we at no time ever state we are with or associated with ****** *** While we fulfilled our contracted agreement with the *****'s and at no time did they ever state any dissatisfaction with the products and services we provided to them, we are currently working with them to amicably resolve the situation. We hope that we will be able to come to a conclusion that suits both parties and will put this matter to rest. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com

9/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was talked into needing their services and never understood what I was signing. I don't know what service they were providing to me and never used whatever it was. A few days after electronically signing the contract, I was admitted into the hospital for Altered Mental Status. I feel like they took advantage of me and the fact that I'm elderly.

Desired Settlement: I would like a refund of the $8000.00 they talked me into.

Business Response: Initial Business Response /* (1000, 5, 2014/09/05) */ To Whom It May Concern: Impact Rankings contracted with Ms. ***** ****** on June 3rd 2014 to customize and provide a Virtual Platform, Press Release, Mobile Website and Video Marketing. Each of these products and/or services are built to fit the specific needs of each client, based on their website as well as any requests for additional customization. After identifying our client's specific needs and goals, we quoted a price of $8,000 to build and provide the agreed upon products and services. To begin we would like to address Ms. ******'s concern that she didn't understand what she was signing when she agreed to the contract provided to her. Impact Rankings provides all of our clients an e-sign contract that is emailed to them so they are able to take their time reading over the contract to ensure they understand the agreement and to verify everything is accurate. Ms. ****** never expressed to us that she did not understand the contract or that she didn't understand what products/services she was being provided. It is unreasonable for any client to hold us responsible for their decision to sign something they did not fully understand. Had Ms. ****** expressed that anything in the contract was not clear, we would have gladly answered all of her questions. Ms. ****** states that she did not use any of the products. Our customer service team worked with her on how to utilize the marketing tools, but should Ms. ****** choose to not use them that is her decision. Ms. ****** further states that several days after signing her contract that she was admitted to the hospital. We extend our sympathies for her recent health concerns and hope that she is feeling well soon. Ms. ****** never made any statements while working with us to indicate any kind of health issues, and our staff is not qualified to identify mental health issues. While we feel for our client and hope that her health is improving, we were never informed of any issues during our interaction with her. Furthermore we completed all of the contracted work, and our client, to date, has never reached out to us in any form asking for consideration to a resolution that would satisfy her. After considering Ms. ******'s complaint we do not feel a refund is due, as all contracted work was completed, and at no time did Ms. ****** ever express any dissatisfaction with our services. We would like to take this opportunity to remind Ms. ****** that our products are guaranteed for the life of her business, and should she wish to pursue use of the products provided we would be happy to assist her in additional training of how to best utilize them. We hope this resolves and closes the case with the BBB. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com

9/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I entered into a contact on October 14. 2013. The verbal agreement was not "consistent" with the written contract. Being new to on advertising I was promised all the help I would need. I brought the promised WEB SITE from ***** ******** He stated that he would be with me through out the process. Plus I could contact him at any time with any problem. OH, how short lived that was. The end results was based on questions that Person (**** ******** was turned over to deal with me was either not knowledgeable enough or did not want to answer my question. I am not exactly ignorant. I have my Masters degree as a Nurse Practitioner and even now I am still working in the field. I just wanted to learn more and stay busy. I learned a lot by myself by this type of advertising and also sat through a lot of seminars. I believe most of our disagreements beside multiple small ones was 2 large issues. 1.) The very first thing a gave them was my logo for the web site was ****** *****'y ********* It was to be an old country cottage in a setting of a field of daisies. **** would never let me speak to the design teem. He relayed all conversations. After many discussions of how nothing even came close to what I asked for he finally allowed me to talk to "****" from the design team. She had never herd the original request and admitted that the people working on it where all frustrated. The nest design was very close to what I had asked for and only a small adjustment was and then excepted. 2.) This was about *************. I was told not to worry, when the time came they would take care of it, after all they knew who all the good ones were. A few weeks later they told me to start looking for one that had the type of merchandise I wanted. From then on, many disagreements later the subject became almost unbearable. They gave me a list of 5 they wanted me to look at. Only three I was able open and those would not let me see their products until I gave them a credit card number or my banking account. I was not willing to do that for just looking. Of course **** did not believe me and he would not let me talk to the people that where the "EXPERTS" on drop shippers. He basically told me just to keep on looking. Finally on a Monday evening he told me that he expected me to have picked out at least 15 items of products for each each of the pages in the website by the next day. When I was unable to accomplish this, a feeble attempt at help with a lot of attitude followed. From their it just escalated. The I had another Man call me. I do not know his name. The one I gave him "Pit Bull" came to mind at the time. I have seldom heard a worse. And certainly not for that long a period of time. In a few words I did not know what I was talking about. They had fulfilled the contract. they did not have to teach me any thing and he wanted my attitude to change. This took about 20 minutes to give me these words. After a total melt down on my part a needed help dealing with the issue. Now it was 2 months later and and no end in site. A friend suggested that ******** ******* could help. ******** express that they could & would. Another mistake. They immediately refunded my $ 5200.00 Stating they would handle any arbitration. It only angered ******** ****** and I larger "Pit Bull" Called me. This turned out to be more damming than the first one. Beside all their street language this person kept threatening me if I don't return their money. And if I did not, The Company guaranteed to get even and sink me if the money was not returned. ******** rocket fabricated lies. The best one was that two weeks later they had filled the Web Site with products and wrote a press release of how wonderful **** ******* ******* was. ******** express sent them the money back and never talked with me. I wrote back to ******** ******* and denied plus sent proof that there were a lot of lies. They now allowed me to owe them the money with out interest until all was settled. ******** ****** again wrote some more thing including sending e-mails that I have never seen. And ******** ******* gave the win back to them. I have never heard that ******** express ever actually legal action was taken. I just knew that there was no help from ******** ******** It may have been the thing I should not have done. So for some time all was dropped. Until I found a friend who knew the how to help set up the site and perhaps get some money back. ******* Talked with the company and agreed that it was still my site. And welcomed her if I did not call to talk to any one. **** ****** was her contact. She also felt that she could not talk with any one else. Now 5 or 6 months later the arguments we are not much further. One argument is no one knows where the products on the site came from and of course accused me of not giving them the Drop Shipper Name. A Drop shipper was picked out by us and products where picked out and sent to them. We had requested to remove the old and replace it with the one we sent. A job that has not been done. Next, The Domain Name was purchased by ******** ******* They are not going to turn it over to me. There will be No control over the web site by my company. Then ******* requested to get into the back of the store were our office can make changes to the inventory. That was also refused at this time. I believe that this is just another way to control every phase by them and not allow My company to determine what the web site should be. Also, we were informed to buy a shopping cart. A shopping cart is built internally to the site and not attached externally. They were told that we where using a merchant account and subsequent they refused to except my bank. We would have to pick out one that they chose. Just another way NOT to get it of the ground and get more money from me. Very little of the Website changed since the second attempt. The only change was would paneling replaced the wall paper from the original plan. There is no doubt for my any more. I believe that this site is never meant to get to the internet in working condition or for that matter any condition. I have a lot more information, including the lies that they fabricated for American express.

Desired Settlement: Thank you for allowing me have a platform to vent on. As far as a settlement I would like to see that this will not happen to any one else. Also I have learned that there are others that are not exactly honorable. So perhaps a way to scrutinize these companies would make me feel better. Financially I would of course like to see some of my money back. I do not know if after all this time it is even a possibility. I would be grateful for either or a little of both. Thank you for any help in this matter. Please let me know that you received this form and what else i may be able to do. I tried to print a copy for my record. Instead I lost the first letter that I wrote yesterday. Please e-mail me a copy. Thank You Again, ****** ********

Business Response: Initial Business Response /* (1000, 5, 2014/07/22) */ July 22nd 2014 To Whom It May Concern: Impact Rankings entered into a written contract with ****** ******** on 10/14/13 to build and customize a Mobile Website, Press Release and Facebook site for the cost of $5,200. Ms. ******** suggests that there were a verbal agreement, however that is not true. Ms. ******** signed the written agreement therefore agreeing to those terms. The purpose of a written agreement is to ensure that both parties (the business and the client) have proof of what the agreement was, as such the written contract should be the only agreement considered. Ms. ******** stated in her complaint that her sales representative, ***** ******** assigned her to work with **** ******* This is true, as **** is part of our customer service team and is one of the employees who trains clients on the use of their products. Ms. ******** stated that she felt there were two major issues. The first issue being the logo for her site, which in her complaint she states was not to her asking at first, but after working with the design team was completed to her liking. It should also be noted that the logo was provided to our client at no cost. Referring back to the written contract, the logo is not listed and was a product we provided as a complimentary service. The second issue was in regards to her drop shipper. The drop shipper was to be provided to her website, which again referring back to the written contract, the website was a service we provided as a complimentary service. Ms. ******** was having difficulties selecting a drop shipper, at which time our phone records reflect in excess of 14 hours of coaching between Ms. ******** and **** from the dates of October 14th and December 3rd. Ms. ******** states that she did not feel our assistance was adequate during this time for selecting a drop shipper, however to date our customer service team has not devoted more time to any client in the attempt to satisfy their needs, and we believe our team went above and beyond what should be expected in order to help Ms. ********. In reflection of Ms. ********'s two major issues, they are both pertaining to services that Impact Rankings provided to her at no cost and are not part of the contract in which she was charged for. Therefore neither of her complaints should be considered incompletion of contract. Ms. ******** did file a chargeback with ******** ******** in which she lost due to Impact Rankings proving that all contracted work was completed. In Ms. ********'s complaint to ******** ******* she made multiple claims that were untrue as well as claiming dissatisfaction with products that were not on the contract, much like her complaint with the BBB. Impact Rankings was able to provide proof of completion as well as emails and phone records disproving many of Ms. ********'s claims. This resulted in ******** ******* ruling in our favor and returning the funds to us. It should also be noted that Ms. ******** refers to ********** ******** as the company in which she charged back on, and again refers to them in several places within her complaint to the BBB. In fact, nowhere in her complaint does she ever refer to our name, Impact Rankings. This may be evidence that Ms. ******** is working with multiple companies and cannot keep straight which company she is upset with. Ms. ******** refers to ******** ****** fabricating lies and making threats to her. It is possible that Ms. ******** has complaints with ******** ****** and has confused our company with theirs. We cannot assume to whom she is actually referring to, and neither can we respond to complaints in which another company is named. After ******** ******* ruled in our favor a representative for Ms. ********, *******, contacted our offices. ******* wanted to help Ms. ******** to utilize her website and the other products we provided under contract. **** was the employee that was assigned to the account and therefore the representative ******* spoke with. Ms. ******** stated that she and ******* had requested old products removed and new products added to the site. We are happy to provide the BBB with a copy of the last email correspondence between Impact Rankings and *******. To date the last email we sent to *******, dated May 28th 2014, has never been replied to. In order to continue working on the project, *******, who Ms. ******** selected as her representative, would need to be in communication with us by replying to email correspondence or calling in to speak with ****. We cannot assist with the site if communication is not returned. Ms. ******** then states that ******** ****** purchased her domain name. This is untrue, Impact Rankings owns the domain and would be happy to transfer it to Ms. ******** at anytime free of charge. This again supports our belief that Ms. ******** has confused Impact Rankings with dealings she has had with ******** ******* Additionally, we would like to point out that much of Ms. ********'s complaint is difficult to comprehend. Ms. ******** failed to complete multiple sentences, used many fragment sentences and did not write her complaint in a comprehensible manner, therefore making it very difficult for us to address the specific complaints. In closing, Impact Rankings completed and provided all work as agreed upon per our contract. We hope this will clear up any confusion with our client and resolve this case with the BBB. We encourage our client to reach out to us with any additional concerns or needs. Best Regards, ** *** Impact Rankings XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2014/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Case # XXXXXXXX I believe that a company (Impact Ranking) that continues to find reasons to lie; has spent more time in defending itself then giving good and honest cervices to their customers. Under Impact Rankings Webb site, there are 5 words written which describes their attitude: 1. HELP, 2. ASSISTANCE, 3. SUPPORT, 4. ADVICE, 5. SOLUTIONS. I do not believe the company meant any sincerity when they published the site. I absolutely admit to spending $ 5200.00 and getting into an agreeable working relationship with a company called "Impact Ranking". The agreement was to build a website that would be profitable for not only the website builder, but also for the "owner" of that web site. The agreement which I actually signed turned out that all the responsibility was on me as the owner and not any on the web site builder. I was assured by ***** ******* that they had all the best web designers. They had all the best expert on Drop Shippers. They had best people who knew how to E-Commerce marketing. They had the best people who knew Social Media Marketing. Amazingly, I was introduced to **** ******* who was the gentleman who would able to help fulfill all those promises. I was never able to stay in contact with ***** ******** the first person who told me many of the wonderful stories about their fine company. **** ****** was very amiable to help. But something happened that he was not able to let me speak with any of those fine experts that were working for Impact Ranking. The first issue was the Design of the Logo. **** was not able to explain to the design team the one and only request I had. It was simply to have a "a Country Cottage in a field of Daisies". It amazed me that these expert where not able to understand these 7 words. I became frustrated after multiple attempts that this concept was just not under stood. I kept repeating these 7 little words. Having had to demand that I speak with someone in the design team, I was then allowed to speak with a designer. She (**** ******* admitted that she was frustrated over the issue. When I gave her the " 7 " little words she admitted that this never relayed to her. The next day the issue was resolved. It then appeared that **** was attempting to control every aspect of the function of this web site. Frequently it was "I'll tell you that later" or, "when the time comes" or "you don't need to know that now". I was beginning to believe that there was no other EXPERT working there. This is how every issue was addressed. Eventually, I would get an answer. It was a very time consuming effort. I believe that **** alone did not have all the knowledge required. Learning from Multiple Webinars was obviously necessary. I thought for $5200.oo I would be able to ask for some clarification of a topic. The company deliberately became unresponsive and did not help me move forward. Needless to say it did not take very long to understand that the working relationship and the possibility of Learning where not viable. Out of desperation I believed somewhere there must be someone who could help. My first thought was ******** ******** After all, they state they can help. It was NOT the right place to call. The way of being help full was to(1st) refund the money. An amazing thing happened. I got attention from Impact Ranking. NOT really the kind I was looking for. Because, when (2nd) Impact Ranking responded, ******** ******* returned the money to them. When (3rd) I answered that response I received the credit for the $ 5200.00. The (4) next response was Impact Rankings turn. The Credit was withheld from me. The (5th) was my responds with the Credit being again returned to me. It was after (6th time) that I realized there would be no ending to the bickering. There was NEVER a decision by ******** ******* that Impact Ranking had WON. It was because I decided, if someone else would help me set it up and work with Impact Ranking perhaps it would work out more amicable. This is only one of many issues. It is not hard to see that now of their written word meant anything when signed up. I believed that the help would be there. After all, I believe I paid for that help when paid the money. Researching Impact Ranking I found another site for them that looked like a Honey Comb pattern. SUCCESS being placed in the center and the next 6 words totally surrounding SUCCESS. They were 1. IDEA, 2. STRATEGY, 3. CONNECTION, 4. INFORMATION, 5. MOTIVATION, 6. MARKETING. I also never recognized these words in our relationship. I did however find out a lot of information about the company since I stopped hoping or dreaming about a possible success story. I did however recognize that quit a few people went into business with Impact Ranking who had the same hopes and dreams as I did. I have one remaining question. If Impact Ranking would have turned the Domain Name for **** ******* ******* over to me as they stated in the last letter? Why was there no appearance of a back entry to the web site. Neither My partner nor myself where ever invited to see it. To the Better Business Bureau: Thank you for allowing me be an unhappy consumer with just another story to tell. Sincerely, ** ******** Final Business Response /* (4000, 9, 2014/08/15) */ August 13, 2014 Ms. ******** continues to bring up the same points as in her prior letter. Ms. ******** stated that she originally worked with ***** ******* and then worked with **** ******* **** is one of our employees who is designated to work with clients on a long-term basis and was assigned to work on Ms. ********'s project. ***** ******* is no longer with Impact Rankings and therefore unable to field Ms. ********'s calls. Ms. ******** states that she was having trouble conveying her vision for the logo to **** and requested to speak with the design team, at which time she was able to and the problem was resolved. Its unclear why Ms. ******** would choose to write the BBB regarding a problem that was resolved but it is our belief that the client is simply unhappy and merely wants a platform to vent on, even though by her own admission the logo, as she wanted it, was completed. Again, the logo was provided to the client at no cost. Ms. ******** continues to go on to say that she felt **** was trying to control her website. Ms. ******** made multiple request for changes to her website over the numerous weeks that we worked with her, and each time she requested a change be made it was handled. She states that we deliberately became unresponsive and did not help her move forward. Again, we would like to point out that Ms. ******** acknowledges that any specific requests she made for customization to her website were handled. Ms. ******** however began to exhibit hostility toward our staff members, at which time it did cause some of our staff to refuse to work with her. Ms. ******** stated that after she contacted ******** ******* that there was no decision in our favor and that ******** ******* did not award her the funds because she decided to continue working with us. This is completely incorrect. ******** ******* found in Impact Rankings favor as a result of our ability to prove that we had fulfilled our contracted work, not for any other reason. Ms. ******** refers to her partner, *******, becoming involved, which was due to her inability to speak with our staff members without becoming hostile and threatening. Management contacted Ms. ******** and explained that if she could not restrain herself that we would no longer be able to continue to work with her. It was at this point that Ms. ******** designated ******* to be her liaison for continued support. **** was the employee that was assigned to the account and therefore the representative ******* spoke with. Ms. ******** sums up her letter asking why there is no appearance of a back entry to her website. Should Ms. ******** request the domain name turned over to her or ******* we would gladly comply. Additionally the back entry can be set up for her to access the site. The reason the back entry has not yet been set up is because Ms. ******** has stated numerous times that she is not tech savvy and does not want to be responsible for adding and deleting products herself. These are the services we offer, and if we were still in contact with *******, would be willing to manage for the client. However, if Ms. ******** elects to manage the site herself we will no longer offer any assistance with such services. As previously stated, the last email we sent to ******* was dated May 28th 2014 and has never been replied to, resulting in all communication ceasing. In closing, Impact Rankings completed and provided all of the work per our contract. We encourage Ms. ********'s liaison ******* to contact us if it is Ms. ********'s desire is to manage the website herself, and our team will gladly turn over the domain name and create the back entry for her convenience. We hope this will answer any questions and subsequently resolve the case with the BBB. Best Regards, ** *** Impact Rankings XXX-XXX-XXXX

8/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Around Sept.2013 I received a phone call from **** from Impact Rankings wanting to sell me their services. He said we would get a web site where they would do all of the work. I would not have to add or delete my products myself. He said I would get a you tube commercial, virtual platform and mobile platform. I had never had a web site before and didn't know what I needed. He told me not to worry about anything, that they would take care of me. The price of this service was $5,500.00. I told him I didn't have that much available on a credit card and he said I could use two cards and that's what I did.(unfortunately). Now after I have the above mentioned things, I realized that I didn't need a you tube commercial. Who goes to you tube looking for a commercial. The virtual platform is no use at all and the mobile platform is nothing more that someone going to our site on their phone. After the company built my web site, I had a lot of problems with errors on their part. I complained so much that ****,a manager, called me and said that I would never get my money back because they were working in the Red on my site. He was very rude and was yelling at me on the phone. He called back the next day to apologize saying that he was wrong and the support team did make the mistakes. Not getting any results from my web site, I had someone else look at it from the back end of the web site and found some very disturbing news. I emailed **** with my concerns such as SEO keywords, I didn't have any. H1 heders, they didn't have one. He responded back that I was sold a Short Term marketing tool. That's ridiculous. I never heard of any short term marketing tool. This was never said to me. They told me they did not offer SEO service but they would recommend one for me. They also offered to transfer the site to me so that I could manage it myself. I am 65 years old and would not know how to manage a web site nor could I afford to pay someone else to do it for me. I thought the $5,500.00 I paid them was for that.

Desired Settlement: I would like my money back from Impact Rankings. I feel I was deceived from the very beginning.

Business Response: Initial Business Response /* (1000, 5, 2014/06/20) */ June 16th, 2014 To Whom It May Concern: This letter responds to the complaint filed by Ms. ***** ****** on 6/11/14. Ms. ******'s allegations are unfounded, and Impact Rankings has provided her all services agreed upon by the parties. Impact Rankings and Ms. ****** executed an E-sign contract dated October 25, 2013. A copy of this Agreement is enclosed with this letter. As set forth in the Agreement, Impact Rankings agreed to customize and provide a Virtual Platform, Mobile Website and Video Marketing. Each of these products and services are built to fit the specific needs of each client, based on their website as well as any requests for additional customization. After identifying Ms. ******'s specific needs and goals, we agreed to a price of $5,500 to build and provide the agreed-upon products and services. Impact Rankings provided all products and services agreed upon by the parties. Ms. ****** now alleges that these products and services were not necessary for her business. First, if Ms. ****** later decided that she did not want the contracted services, this is not the responsibility of Impact Rankings. Second, the Impact Ranking services provide significant value to Ms. ******. This letter helps explain our process of creating and providing marketing products to our clients with valuable products and services. Impact Ranking Products and Services Each product provided by Impact Rankings is fully customized based on our clients' needs. The product is then built by our design team to meet client needs. Each of these products can take between several hours up to several days to fully implement based on a client's request. Our pricing is based on both our out-of-pocket costs to build the product, as well as the hours required to customize, as well as the time estimated for our customer service team to teach the client how to best utilize the products or services. Impact Rankings provides the following products and Services, which were selected by Ms. ******: The Mobile Website. The Mobile Website is a mobile compatible format of a client's original website that is built from scratch using the look and feel of their main site. Each product listed on their main site has to be individually uploaded, as does each image, description and cost for each product. Each item must then be hyperlinked back to their main site. Content, links to blogging, contact info and logos must also be loaded, all done by hand by our design team. Statistically, 30% of all online traffic starts from a mobile device. Enclosed are screen shots of Ms. ******'s Mobile Website produced by Impact Rankings. The Virtual Platform. The Virtual Platform is an extremely valuable marketing tool. Our Platforms are customized down to the color and font to match our customers' websites. The Virtual Platform can take anywhere from hours to several days to be finalized by our design team and can be updated per our clients request at anytime. The Virtual Platform links their website, contact information, social media and other links all into one platform. Enclosed is a screen shot of Ms. ******'s Virtual Platform. Video Marketing. Our Video Marketing is an actual commercial that is used to gain exposure through social media avenues such as Facebook, Twitter, YouTube etc. Ms. ****** now claims that she did not have a need for her Video Marketing. While each client's goals and needs are different, so are their options for marketing. When Ms. ****** was discussing her personal goals for the growth and development of her business, our staff made recommendations and helped her strategize which products and services would be right for her. Ultimately it was Ms. ******'s decision as to which products she felt would best help her reach her goals. The video marketing produced for Ms. ****** is a commercial that she could link on her website, post on social networks and blogs or distribute via email lists. If Ms. ****** chooses not to use any of the marketing tools she was provided, it cannot be said that they are "no use at all" as she has made no efforts to benefit from them. Ms. ******'s Video Marketing products produced by Impact Rankings can be viewed at ************************************************************ It appears from Ms. ******'s complaint that her primary concern is now related to a website that Impact Rankings created for her. Under the Agreement, we agreed only to provideand Ms. ****** only paid forVirtual Platform, Mobile Website and Video Marketing. The website was a complimentary service that Ms. ****** was not charged for, and one that we provided after she expressed displeasure with her current site (which Impact Rankings did not produce). Ms. ****** also now claims to be upset because a third party whom she contacted expressed concern that her site did not have SEO (Search Engine Optimization) or H1 Headers. These are not products that Impact Rankings provides, nor are they provided for under the Agreement. Ms. ****** now claims that she was told that Impact Rankings would do all the work to maintain her website, including adding and deleting products. Again, this is not a service provided for under the Agreement. Nonetheless, in an effort to keep our client happy, we worked with Ms. ****** on her website. Over 9 months, our customer service team made more than one hundred changes to her site. Each time Ms. ****** requested a change be made, our staff promptly handled it. Our phone records reflect a total of 97 calls between our customer service team and Ms. ******, totaling over 11 hours of customer representative time on the phone with this client. In addition, our records show more than 75 emails between Ms. ****** and our staff. Unfortunately, Ms. ****** was rude and hostile with at least four of our customer service representatives. As Ms. ****** admits, Impact Rankings offered to refer her to a company specializing in SEO. Predictably, Ms. ****** was also not satisfied with this option. In addition to the free website that Impact Rankings built for Ms. ******, we also produced for her a customized business Facebook site at no charge. A copy of the Facebook site produced by Impact Rankings for Ms. ****** is enclosed. We regret that our client is dissatisfied and remind her that she has access to the customer service team for the lifetime of the business. If Ms. ****** contacts us for support on any of the products or services for which we contracted, we will gladly assist her. However, it should also be stated that hostility toward our staff members will not be tolerated, and any staff member that feels disrespected or intimidated will have the right to transfer her call immediately to management. Conclusion Impact Rankings has fulfilled the contracted agreement with Ms. ******. Indeed, our company has gone above and beyond any products and services contracted or paid for. Ms. ****** is due no refund, so we hope that this letter resolves this matter. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com ***SUPPORTING DOCUMENTS REDACTED BY BBB*** Initial Consumer Rebuttal /* (3000, 7, 2014/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, I do not agree with what Impact Rankings is stating. I realize there was a lot of phone calls made & emails but most were due to errors made on my website and not corrected correctly. I still say that I didn't understand that I purchased a short term marketing package as the last email from them stated to me. I feel that it was not presented to me the way it should have been. The salesperson did say they would take care of everything on the website for me. This was my first website and I didn't understand what was suppose to happen. They knew that as well. They used a Wix template for my website which you can get off the internet for free. They said this template restricted them as far as where they could put text & pictures when I asked them to put certain things on website. When ***, from Impact Rankings, was telling me all of the things that he could get me to help get my website out there I was very excited, because he said he thought he could get it for free for me. He really made it sound great. He put me on hold to talk with his supervisor. When he came back he said that he couldn't get it for free. It would cost me $3,000.00 to $4,000.00. Of course I couldn't afford this. I think this is one of their ways they try to get you in. They set you up with a lot of great talk, but then it doesn't happen. No matter what they say, I still feel that I have been wronged. I am requesting a refund or at least a partial refund of my money. Final Consumer Response /* (4200, 13, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The businesses' response does not address the issues in which they misled me. It does not matter what they did or did not for me. The only reason I bought their package was because I thought I was getting this great web site where I was going to make money for my new business. Impact Rankings was the first company to ever talk to me about building a web site. I really didn't understand what I was getting. I thought I was getting a web site where they would be promoting it for me, including adding and deleting products. This sounded great to me. The you tube they created was for only 47 seconds and it was only a jingle. Who goes on you tube looking for a jingle about dog products? I realize now what they mean when they say it was a "free" web site. That is because it would not go anywhere without further work. It needed content, Google keywords, meta tags and more before Google would recognize it. They offered to sell me a new "state of the art" deal that would promote my web site for another $3 to $4 thousand dollars. All of this is just a ploy to get more money. I feel I should at least get a partial refund because I feel they misrepresented themselves. I would close my web site down if they would give me half of my money back. It is not doing me any good as it is now. It needs a lot of work. Sincerely ***** ****** Final Business Response /* (4000, 16, 2014/07/23) */ July 23rd 2014 To Whom It May Concern: Ms. ****** states in her most recent complaint that "It does not matter what they Impact Rankings did or did not do for me." Impact Rankings fulfilled the work we were contracted to complete to entirety, and beyond that we spends numerous hours helping our client with a project that was completely complimentary. It is absolutely absurd for Ms. ****** to continue to criticize Impact Rankings for building her a free website in effort to help her grow her business. Ms. ****** is mistaken in thinking that we would manage and promote her website on her behalf, this is the job of the business owner, being Ms. ******. She states that adding and deleting products were the responsibility of Impact Rankings, and we again remind her that during the time we worked with her on the project, over one hundred changes were made to her site, including adding and deleting products. In fact every changed the client requested to be made was done so in a timely manner. For Ms. ****** to still be displeased, it leads us to believe that her expectations are simply exorbitant. Furthermore Ms. ****** is still blaming Impact Rankings for not providing what she believes to be the necessary work in order to make her site successful. Her examples of such are content, Google keywords, Meta tags etc. These items are commonly referred to as SEO. Again, we must remind Ms. ****** that Impact Rankings does not offer SEO and therefore we cannot provide it. When Ms. ****** requested these items we referred her to a company that could provide SEO, however that was not satisfactory to the client. It is important to note again that it was an outside company, who is a competitor of Impact Rankings, which spoke with Ms. ****** and suggested that she needed the above-mentioned items in order to have a successful site. Because of Ms. ******'s admitted inexperience in the industry, it would behoove her to use more caution before simply taking the word of any company's competitor. In closing, Impact Rankings has fulfilled our obligations with Ms. ****** and will not be offering a refund at this time or at any time in the future. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com

7/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Below is the email that I sent to Impact Rankings on December 9, 2013 and it states the complaint that I have. I am writing to request that my contract be canceled as of 3:55 pm (central time zone) on 12/9/2013. This cancellation is due to becoming aware of certain community standards (with********* specifically) that are considered phishing and scamming and your company is 'teaching' these methods as acceptable ways to advertise my company. I am concerned for the safety of my company and the negative image and impact that these practices and teachings can have on my company. At this time I feel that it is best to cut off all communications with your company and not be contacted expect by email at this time. I am sorry that my business with your company can not move forward at this time. However, I feel that I was 'sold' products that were not accurately explained and outlined. I anticipate your email response, ****** ****** ******@morganonlineventures.com ***** end of email sent...... After I had sent this information I also have other complaints with the company not providing and completing services that they promised. Considering that I only had contact with Impact Rankings from December 3- December 9, 2013....I was greatly disappointed and frustrated with these interactions.

Desired Settlement: I would love full refund of the $2600.00 that I signed the contract for. However, there were some services that were provided between December 3- December 9. There is a statement in Impact Rankings contract that says, "If you determine that you do not wish to use the services, then you are permitted to cancel by emailing seller at *******@impactrankings.com, or by sending written notice to seller specifying the services you want to cancel." I did contact Impact Rankings on December 9, 2013 at 3:55 pm (central time) about canceling my contract with them. I have a full document will all contact and services completed for me by Impact Rankings. I also have written conversations, directions that I needed to do and other information regarding my interactions with Impact Rankings. I can send you this document via email if you would like to see this. From the time spent and services provided with Impact Rankings, I believe that $100.00 is due for services provided and therefore I am asking for $2500.00 in settlement.

Business Response: Initial Business Response /* (1000, 6, 2014/04/02) */ March 24, 2014 To Whom It May Concern: In response to our clients complaint: Impact Rankings entered into an agreement with ****** ****** on December 3rd 2013 to build and design a customized ******** site for the cost of $2,600. In addition we built and provided a Virtual Business Card (VBC) as a complimentary service. These products were designed to help market her website: http://www.*****************.com. *** ****** was sent an e-sign contract, which includes our Service Agreement, to the following email: ******@********************.com. *** ****** promptly e-signed and returned the contract that same day. All work agreed upon was completed and provided to our client within the time frames agreed. Earlier last month *** ****** attempted a dispute with her credit card company stating she cancelled her agreement with us. In the dispute letter she claimed to have contacted us on December 12th 2013 requesting to cancel her agreement. She is now claiming to have contacted us on December 9th 2013, for neither of which we have any record. Regardless, our cancellation policy states that our client would have needed to contact us in writing by midnight, Friday December 6th 2013 to cancel. Our cancellation policy is clearly stated on the first page of the contract that *** ****** e-signed. To date we have received no such written (nor verbal) request for cancellation. It is unclear what *** ****** is referring to in her claims that we taught her phishing and scamming techniques, and therefore it is difficult to respond appropriately to that claim. Our client contracted us to build her a customized ******** site. Once the site is live, our customer service team will spend time with the client to ensure they can properly utilize the site to the best of its capabilities. We do not teach our clients how to "phish" or "scam" on ********* quite the opposite in fact. We are unsure how our client came to the conclusion that we were teaching her negative marketing techniques. In addition to the ******** site we also provided a complimentary Virtual Business Card. As *** ****** stated in her complaint she refuses to speak with us, she has never reached out to us at any time with any concerns, and therefore we are unable to assist her further. After considering our clients concerns and reviewing our business practices, completion and delivery time for the project, we believe our pricing was accurate and fair, and do not wish to offer our client a refund. Included with this letter is a copy of the contract reflecting *** ******'s e-signature. This contract lists our DBA (Impact Rankings), the product/services *** ****** was charged for, as well as our Service Agreement, which includes our cancelation policy. We regret that our client is dissatisfied, and we remind her that our prices include customer service for the life of her business, and therefor encourage her to contact us with any additional needs or concerns. It is and always will be our goal to help every one of our clients reach their own goals and find success in their business. Regards, ** *** Impact Rankings XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 11, 2014/04/04) */ All Impact Rankings did was post a copy of my signed contract. I know that I signed the contract but on page 5 of this signed contract it says,"Additional Cancellation Provisions If you determine that you do not wish to use the services, then you are permitted to cancel by emailing seller at *******@impactrankings.com, or by sending written notice to seller specifying the services you want to cancel. No exception to these cancellation provisions will be made except as required by law. IF SELLER RECEIVES YOUR CANCELLATION NOTICE BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION, THEN YOUWILL RECEIVE A FULL REFUND WITHIIN TEN DAYS. REFUNDS WILL BE ISSUED IN THE SAME FORM OF TENDER AS USED FOR ORIGINAL PURCHASE TRANSACTION." I did email to support @impactrankings.com to cancel my services with Impact Rankings on December 9, 2013. I requested multiple times, within the rights that I had per contract, to cancel my services with Impact Rankings. Final Business Response /* (4000, 26, 2014/04/19) */ April 15th 2014 To Whom It May Concern: Page five of our contract reads and is formatted as follows: Additional Cancellation Provisions 'If you determine that you do not wish to use the services, then you are permitted to cancel by emailing seller at *******@impactrankings.com, or by sending written notice to seller specifying the services you want to cancel. No exception to these cancellation provisions will be made except as required by law. IF SELLER RECEIVES YOUR CANCELLATION NOTICE BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION, THEN YOU WILL RECEIVE A FULL REFUND WITHIIN TEN DAYS. REFUNDS WILL BE ISSUED IN THE SAME FORM OF TENDER AS USED FOR ORIGINAL PURCHASE TRANSACTION.' In bold, following the description of how to cancel, it is clearly stated that the client has three business days to cancel. Nowhere does it state that you have beyond three business days. It seems our client is reading the word "additional" and assuming that because of that word alone she can cancel beyond the three-day period, which is not the case. *** ****** was adamant that she tried to cancel on December 9th, and after re-reviewing our archived emails we stand corrected, and have record that she did in fact email us asking to cancel due to false information she received regarding social media. Our customer service team responded asking her to call us so we could address her concerns, which she never did. Regardless she was still outside of her cancellation period and our design team had already begun work on her project. Having no ability to speak with our client we continued to move forward on fulfilling the contracted work. *** ****** stated in her letter that she was promised up to 5 websites for $2,600. Our contract states we were to build her a single VBC - Virtual Business Card and a single ******** Site. No other products/services were included in the contract. In another area of the letter *** ****** stated she was quoted $2,600 for a mobile platform, ******** and ******* site. Again, we wish to refer her back to the contract, showing we were contracted to build a Virtual Business Card (VBC) and a ******** Site. Later in the letter *** ****** states that on December 6th she expected to receive her VBC within an hour of the end of her phone conversation with our customer service team. While it is always our goal to provide all products and services to our clients in the timeliest manner, our design team will not complete and approve a product for delivery until it meets our highest standards, therefore occasionally taking longer than we first hope. We regret the delay, however in our contract there are no timeframes stated in which our client should expect delivery, and delivery times can vary greatly based on what customizations a client request for their products and/or services. *** ****** goes on to state concern over the VBC once it was delivered, however our Customer Service team member, ****, addressed all of her concerns and made the changes to her VBC as she stated. This is a service we continue to offer for the life of her business. Later in her letter she states that she has tried to make changes to the VBC, which we would gladly assist with, as stated above we will do for the life of her business, however she will not respond to our efforts to reach her via phone. *** ****** created a chart to highlight what she thinks her costs should have been, in which she states ******** is free social media. This is true that a social media account is free, however to build and customize an account that mimics her website as well as providing links to her website and products takes knowledge and time. The client is then responsible to manage the account once it is set up. It is a similar concept to the fact that anyone can build themselves a website, free of charge, so long as they have the knowledge and time to do so. This is our expertise and thus why we charge to provide that service to our clients. Additionally, *** ******'s chart represents that we used a platform that is readily available online to create her Virtual Business Card, while in fact vbcwizard.com is proprietary to Impact Rankings. In closing, *** ****** expressed the desire for a refund minus $100 and stated her plans to further pursue this matter should we disagree. It is our desire to resolve any dissatisfaction and maintain an amicable working relationship with all of our clients. However, in this case we feel we have done all that we can to resolve and address *** ******'s concerns. She continues to refuse to speak with us and instead has now threated to pursue this matter legally. We at Impact Rankings fulfilled our agreement with *** ****** and do not wish to offer a refund. We still encourage *** ****** to contact us so that we can offer her the continued support of our Customer Service Team for the life of her business. Regards, ** *** Impact Rankings XXX-XXX-XXXX Final Consumer Response /* (4200, 15, 2014/04/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Impact Rankings has an additional cancellation policy that I have referred to in my other responses. This is found on page 5 of the contract. I have also forwarded all emails and contact information that I had with Impact Rankings to my case manager of BBB. In these emails/phone messages, I have Impact Rankings discussing my cancellation of my contract and therefore addressing that they knew I wanted a cancelled contract and any other work that was done from December 9, 2013 should not have been started or completed due to cancellation of my contract.

6/25/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I went in to business with******************** to build my own website and start my own business. ******* with Impact Rankings said they work with******************** and do their marketing. They said I would need $1,700 to pay for them to do the marketing. However, I found out Impact Rankings lied to me, that they are not part of********************, that they do virtual platforms and they are nothing more than a business card, which I do not need. They took my money under false pretenses and scammed me.

Desired Settlement: I would like my $1,700 back that Impact Rankings took from me, especially when they didn't do anything. ******, who was in charge of doing the marketing didn't show me much at all. He never seemed to have time for me at all. I had trouble getting a hold of him. Neither one of them did what they said they were going to do.

Business Response: Initial Business Response /* (1000, 6, 2014/04/02) */ April 2nd 2014 To Whom It May Concern: RE: Case# XXXXXXXX Impact Rankings contracted with our client on March 3rd 2014 to build a customized Facebook Site and Virtual Platform. All of our products are built to fit the specific needs of each client based on their website as well as any requests for additional customization. After identifying our client's specific needs and goals, we quoted a price of $1,700 to build and provide the Virtual Platform and Facebook Site. Our client stated that our sales manager, ******** misled her to believe he worked with ****** *** ******** On March 3rd 2014 when our client signed into a contract with us, before any money had been exchanged and before we had begun any work on her project, she was emailed a contract that clearly reads "Impact Rankings" directly at the top of the form. Nowhere on any form does it reflect the name *********** nor do we ever identify ourselves as ****** in anyway. Our company name is listed in numerous locations on our contracts, and our logo is in the color red making it stand out. In review of this, it's hard to understand how a client would confuse us as being with any other company, and we do not believe we were misleading in any way. Our client stated the Virtual Platform was "nothing more than a business card." In actuality Virtual Platforms are extremely valuable marketing tools. The Virtual Platform can take anywhere from hours to several days to be finalized by our design team, as they are completely customized down to the color and font used. At the time of delivery for the Virtual Platform our client requested a few minor changes in customization, which we addressed that same day. She then expressed complete satisfaction with the product. Additionally, our client expressed satisfaction with her Facebook Site. Our client goes on to state that we "didn't do anything." Again, we were contracted to build the client a Virtual Platform and a Facebook Site, both of which we provide. Please see the following attached links as proof of fulfillment. Virtual Platform: ******************************************** Facebook Site: https://www.facebook.com/pages/***********************/XXXXXXXXXXXXXXX?id=XXXXXXXXXXXXXXX&sk=app_XXXXXXXXXXXXXXX Our customer service team also helped this client with her website on several occasions, even though we were not contracted to do so. Our client expressed dissatisfaction with the site that Ignite built for her, and even though we were at no obligation to provide help with the site, we did so out of courtesy and honorable business practices. Not only did we provide exactly what we were contracted to do, but we went above and beyond helping her with a project that should have been managed by the site builder. Our client also stated that she had a hard time getting a hold of ****** and that he was never available for her. In review of our phone records between March 4th and March 20th, we found nine separate occasions in which ****** called our client and she did not answer nor return the call. In contrast, each time our client called and was not able to immediately speak with ******, he returned her call that same day. After considering our clients concerns and reviewing our business practices, completion and delivery time for the project, we believe our pricing was accurate and fair, and do not wish to offer our client a refund. We regret that our client is dissatisfied, and we remind her that our prices include customer service for the life of her business, and therefor encourage her to contact us with any additional needs or concerns. It is and always will be our goal to help every one of our clients reach their own goals and find success in their business. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com Initial Consumer Rebuttal /* (3000, 8, 2014/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) April 7, 2014 Better Business Bureau When ******* from Impact Rankings called for the first time, he told me who he was and that he worked with ****** *** ********* At no time then did he say he was with Impact Rankings or I would have asked him more questions. He said it would cost more money to do the marketing and I knew we only had the first month paid for from what ****** had told me, so I didn't think too much about it. Again, I'm not that knowledgeable on some things, which I'm sure he knew, so it would be real easy for someone to pull one over on me. When I saw the contract, I really didn't pay much attention to the name, because I was thinking they were with Ignite Web Services. Again, I feel they lied to me and took advantage of me, someone who really doesn't know that much about the business. I'm an older woman and I probably should have never taken this on, but I feel most of these marketers out there will take you for all they can if you're an easy prey like me. Final Business Response /* (4000, 21, 2014/06/13) */ June 13th 2014 To Whom It May Concern: We regret that our client was dissatisfied, and that she remained unsatisfied for a period of time, even following our extensive efforts to resolve her concerns. Although we are happy to report at this time, we have reached an agreement with Ms. ******* to end this dispute, and we look forward to the closure of this claim. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com Final Consumer Response /* (4200, 12, 2014/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I said before Impact Rankings did not do anything for my website. They said they never referred to themselves as working with ****** ********* but that is a lie! They constantly told me that before they got me to sign over my money to them. That's why I did it. I honestly thought they were working with them, which of course they were not! Also I had no idea what a virtual platform was until I saw it, which was nothing more than a fancy business card, which I didn't need for my website. They never discussed with me what I would like. They just did it with out asking me. They definitely lied to me and misled me! Therefore I feel they owe me my $1,700 back.

6/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: they told me they where apart of my web development team and part of my builder and that wasn't true, they told me the service they would provide would get me to the first page of Google which it didn't, also the services they provided I found out I could of done myself for free, after getting my money and i told them i had no more to give they hung up phone in my face and told me then it was my fault that my business was not moving forward and then i didn't hear from them until they attempted to collect on my credit card that i was forced to close due to limit being surpassed, i believe they took advantage of my age and inexperience with internet business. beside wanting my money back , i hope others will read this and not suffer the pain and financial hardship of this scam

Desired Settlement: refund and public exposure of this rip off company that appears to be targeting seniors like myself.

Business Response: Initial Business Response /* (1000, 5, 2014/06/03) */ June 2nd 2014 To Whom It May Concern:, Direct Web Solutions (DBA - Impact Rankings) entered into an agreement with ***** ******* on October 23rd, 2013 to build a Virtual Platform, Mobile Website and a customized Facebook Site for the cost of $3,800. These products were designed to help market his website http://www.*****************.co. Mr. ****** was sent an e-sign contract, which includes our Service Agreement, to the following email which he provided; ***********@comcast.net. Mr. ******* promptly e-signed and returned the contract that same day. All work agreed upon was completed and provided to our client within the timeframe agreed, and to our knowledge our client was fully satisfied with the products purchased. Mr. ******* claims that Impact Rankings misled him by claiming to be a part of his web development team and part of the builder of his website. It is our belief that Mr. ******* has Impact Rankings confused with another company he was working with, because we are, in fact, his builder. Impact Rankings built his website: http://www.*****************.co. Between the dates of 10/30/14 and 11/11/14 our design team worked with Mr. ******* a total of 9 times to customize and build his site including a logo, which Mr. ******* selected. In addition Mr. ******* claims he was promised that his website would be on the first page of Google. This service is most often referred to as Search Engine Optimization or SEO, and this is not a service we have ever provided, nor is it listed on the contract in which Mr. ******* signed. Mr. *******'s claims again confirm our belief that he has confused Impact Rankings with another company. Mr. ******* also claims that he was asked for additional funding to continue work on his website project. At no time did Impact Rankings ever ask Mr. ******* for additional funds. Everything was included in his original costs and his ability to access our customer service and design team is guaranteed for the life of his business. It is common to encounter clients that are working with multiple companies to provide websites and marketing for their businesses, and based on Mr. ******* claims it is clear that he was working with another company that did not fulfill their obligations. Unfortunately Mr. ******* has incorrectly identified Impact Rankings to be that company, however after reviewing his claims it is clear to see that he has confused us with another company. We hope this will clear up any confusion with our client and resolve this case with the BBB. We encourage our client to reach out to us with any additional concerns or needs. Best Regards, ** *** Impact Rankings XXX-XXX-XXXX

6/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Impact Rankings contacted me shortly after I signed with another company to develop a small business Website. They disparaged the company I signed with and claimed that I would be charged extra for every little thing. Impact Rankings promised they would do the job, including driving business to the site, for a single, all inclusive fee. I decided to work with both companies. Impact Rankings did not deliver. I signed e-signed the IR contract and the site used stated I'd receive a copy of the signed contract. I never received it. IR provided a choice of drop shippers to provide the products for my site. I chose one of them but IR used a different drop shipper which I later found to be unsuitable because I wouldn't be told of products being discontinued until a customer ordered one. I'd have to frequently manually check the status of more than 130 products, the number of which I expected to more than double. IR also prepared a Virtual Card for me, showing products not on my site. IIR told me my site would be easy for me to manage. In the almost finished product, I could only change prices and I'd have to call IR Support to add or delete products. After having numerous changes made during the site development, I found IR Support's work to be incomplete and unreliable. An email to that effect was sent to IR on Dec 29,2013 and was repeated on January 18 this year. Both e-mails were sent successfully but I've yet to hear from them.

Desired Settlement: Contract stated time frame for a refund aside, I am seeking a full refund.

Business Response: Initial Business Response /* (1000, 5, 2014/05/28) */ To Whom It May Concern: At Impact Rankings we strive to maintain a happy, healthy working relationship with all of our clients. When we receive a compliant stating any kind of dissatisfaction with our products or services we take immediate action to rectify the situation. Upon receiving a BBB complaint in relation to Mr. ********, Impact Rankings promptly reached out to our client. We have taken steps to resolve his concerns and our client has now stated satisfaction with the situation. We now consider this matter closed. ** *** Impact Rankings XXX-XXX-XXXX Initial Consumer Rebuttal /* (2000, 7, 2014/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) After I refused to accept a very lowball offer, an acceptable settlement amount was negotiated.

5/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After Impact Rankings contacted me promising me they could do all these things for my online business, I am still waiting for delivery of these services. This was in September 2013. Their delivery service is not working for me. They will not communicate why these things are not working even after I call and ask why they are not working. The answer I receive is it takes time. It has been longer than 6 months now. My business is not progressing. I even sent them some help to see if it would push them along. I have not heard from them one way or another whether or not it did. I even paid for social media and they expected me to keep up with that. Then why did I pay them if I had to keep up with it. Social media is free, I did not have to pay them. That is something they should have done for me for the $2,500.00 I paid them for. The initial $8,000.00 was for Virtual Platform, Mobile Website, Video Marketing, Blog Entries and Press Release. I don't know where any of these things appear and I haven't seen any of these things. When I sent in a copy of another person's copy of what their press release looked like and where it was sent, I haven't heard anything from Impact Rankings. If I don't know who sees these things and where they are going, I have to say they went no place. This is more money than I have spent for some web sites to be built with much better results.

Desired Settlement: Because I have seen no proof that any of these things have been done, I expect a full refund of $10,500.00.

Business Response: Initial Business Response /* (1000, 5, 2014/04/15) */ April 15th 2014 To Whom It May Concern: RE: Case# XXXXXXXX After identifying our clients specific needs and goals, Impact Rankings entered into an agreement with ******* ****** on September 3rd 2013 to provide a Virtual Platform, Mobile Website, Video Marketing, Blog Entries and a Press Release for the cost of $8,000. Additionally, on September 12th our client contracted us to provide a Facebook Site at the cost of $2,500. These products were designed to help market her website ****************************. Each of these products was completely customized to meet the client's needs and goals as well as any specific request for customization. Our pricing is based on our bare costs, plus the time required for our design team to customize the product/service to meet our clients requirements. Our client claimed that she did not receive delivery of the products/services she purchased. This is untrue. The completed Virtual Platform was emailed to our client on 10/7/13. The completed Mobile Website was emailed to out client on 9/16/13 and our client responded to that email the same day acknowledging receipt. The completed Video Marketing was emailed to out client on 10/4/13 and our client responded to that email on 10/7/13 acknowledging receipt. The completed Blog Entries were emailed to our client on 9/24/13 and our client responded to the email that same day acknowledging receipt. The completed Press Release was emailed to our client on 9/20/13 and our client responded to the email that same day acknowledging receipt. The completed Facebook Site was emailed to our client on 9/20/13 and our client responded to the email that same day acknowledging receipt. Our client stated that social media is free, and it is true that a social media account is free, however to build and customize an account that mimics her website as well as providing links to her website and products takes knowledge and time. The client is then responsible to manage the account once it is set up. After reviewing the complaint our client filed, we made contact with her to address her concerns. We verified with her that all products/services were delivered and that she had acknowledged receipt of them. Our client did state the need for additional assistance from our customer service team and we are currently working with her so that she can best utilize her products. At the end of our conversation with our client she stated satisfaction and agreed to close her complaint with the BBB and to continue her business relationship with Impact Rankings. We hope this satisfies and resolves this case. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com Initial Consumer Rebuttal /* (3000, 7, 2014/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Impact Rankings first of all misrepresented themselves to me when they initially contacted me. They told me they worked with Ignite Web Builders who were building a web site for me. At that time I had no complaints with Ignite Web Builders; therefore, I thought it was okay to trust Impact Rankings. I did speak a long time to **** once they received my complaint. **** was very upset when he called me. He reminded me that I had sent an email acknowledging receipt for every project which I did. I also reminded **** that was just to communicate with the support group that I did receive a project. I did not try and see if the product worked at that time. Once I would try a product to see if it worked, I would email them to let them know that I could not see the video and ask if they could send it in another format and I would not hear from them again. I could not read most everything they would send. To me this means I did not really receive it if it is not working. They would not respond to any of my emails complaining when things were not working. Second, I never contacted Impact Rankings about a Facebook page, somebody named ***** called me, then he charged me $2,500.00 for it and he did absolutely nothing about it. He said **** would work with me. After I pay that kind of money, I don't expect to have to do anything for a free service. They sold me services that were free to set up that I have recently discovered. The Virtual Business card doesn't exist, face book for the business does not exist. All I kept hearing from **** is call BBB and retract your complaint. I told him I don't believe it works that way because it is now a record and it has to be responded to. He also threatened legal action. That did not go over real big with me. All I know is I have a web site out there that they took offline in January for no reason and I haven't made any money from it or any of the services they supposedly provided to me and that is what this was all about in the first place. I was simply tired of waiting and no one ever attempted to call and get in touch with me. I had to call and ask why my web site was offline and was told it was because of non-payment. I said that could not be true because I also had receipts proving these services were paid for in full just as they had my emails proving I had received their products and services that did not work. They still want the BBB case closed before they go too far though. They are waiting to see how I respond to their response. If I could trust that they would tell the truth, I would close it favorably. I did not contact them about a Face Book page. I don't know why they would say that. I feel it only fair that I receive a full refund because none of these products and services are going to work if they have not worked at this point. There will be one excuse or another. Final Business Response /* (1000, 13, 2014/05/20) */ May 20th 2014 To Whom It May Concern: RE: Case# XXXXXXXX Impact Rankings reached out to our client after her initial complaint to discuss her concerns. Our client expressed the need for additional assistance from our customer service team, which is free for the life of her business. At the end of the conversation *** ****** stated satisfaction and agreed to close her complaint with the BBB and to continue her business relationship with Impact Rankings. Without speaking with us again *** ****** issued a second statement retracting her wish to continue her agreement with Impact Rankings. *** ****** sent several emails to Impact Rankings after her initial complaint stating complete satisfaction. One email, dated April 14th 2014 reads: "Today ****** and I went over the video, the blog and the press release. The video looks good but the blog and the press release has to be tailored to ******************** They still are geared to **************** which is not the website we are using." To update, these changes have been made. The email then goes on to state: "I was impressed to see when you Google ******************* the first ad you see is **************** The press release seems to be working at this time. *************** appears on eight pages of Google." In this email the client is stating that she has not only received the products but also that they are functional. Another email, dated April 11th 2014 states: "This is just to let you know I just completed a very good training session with ******. We Covered Facebook, Virtual Platform and Mobile sessions. They went very well. We have another session scheduled Monday, April 14th at 3:00pm my time and I am looking forward to it." We felt is was necessary to provide these emails as *** ******'s original complaint stated that she did not receive any of the work that we were contracted to fulfill. Her current statement, dated April 17th 2014, is that she did receive the products, but that they are not working, and therefore she considers that non-receipt of the products. To claim that she did not receive products is misleading when her complaint is actually the function ability of the products. Furthermore, *** ****** also stated in emails to our office that the products are working fine and that she is quite pleased with them. It seems that *** ****** has changed her statement multiple times and continues to do so. Our client is now stating that she feels Impact Rankings misrepresented themselves by claim to work with Ignite, her web builder. This was never something *** ****** stated before and we believe she is again changing her story to support her request for a refund. *** ****** also stated in her recent statement that she did not contact us to build her Facebook site. In our original response it was stated that she 'contracted' Impact Rankings to build a Facebook site. This is true, she signed into a contract for a Facebook site. It was never stated that she initially 'contacted' us to request this. At this time it is clear that *** ****** will change her statement to support whatever claims she wishes to make in order to receive a refund. We feel no refund is due, as all work was completed as agree. Additionally, our customer service team has gone above and beyond to try and satisfy our client and to ensure her products meet the needs of her business. We will continue to provide support for the life of her business, as that is our promise, however we can no longer amicably continue a business relationship beyond our guaranteed support, as *** ****** has shown she is not willing to be upfront and honest about her dealings with Impact Rankings. We hope this satisfies and resolves this case. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com Final Consumer Response /* (2000, 15, 2014/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I thought I accepted their response the last time I communicated with them. I only said I would not pay the $39.95 monthly FEE starting August 2014 since all the services I received have been paid for in full. Is Face Book being kept up? Impact Rankings is a business, they make money from people like me trying to build a business and all I have is me. When I have to stop and do things like this, it takes time away from my business. I can't assign this to someone else, I have to do it myself. I hope we can consider this one closed this time. Just DO NOT CHARGE ME $39.95 for any monthly fees beginning August 2014 or at any time because I will not pay it. PLEASE CLOSE THIS OUT. THANK YOU.

3/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They lied to me. Everything offered is actually free. They used fake names with me. I want my bank's money returned, as I am liable, and being charged interest heavily. If this is not resolved immediately, I will contact the FTC. I wish for no further contact from Impact Rankings, I just seek reimbursement.

Desired Settlement: Refund $4,400.00

Business Response: Initial Business Response /* (1000, 5, 2014/03/06) */ March 6th 2014 To Whom It May Concern: RE: Case# XXXXXXXX Impact Rankings contracted with our client, ***** *******, on January 2nd 2014 to customize and provide a Virtual Platform, Mobile Website and Video Marketing. Each of these products and/or services are built to fit the specific needs of each client based on their website, as well as any requests for additional customization. After identifying our client's specific needs and goals, we quoted a price of $4,400 to build and provide the Mobile Website and to provide Video Marketing. We agreed to provide the Virtual Platform free of charge as part of his Marketing Package. A copy of the e-sign contract reflecting *** *******'s e-signature is attached. To begin, in the letter to the BBB our client stated that he was lied to and given false names. We at Impact Rankings take great pride in our ethics and operate with the highest of integrity. Without clarification from the client we cannot respond to these claims specifically. At no time did any of our staff lie to our client nor do we operate under any false pretenses. In the sales marketing industry there are many competitors who will attempt to slander other companies in order to gain a clients trust and business. Having no further information regarding his claims, we can only assume that is the case with this client. *** ******* stated that the products provided are free to build. We provided our client with three totally customized marketing products. We provided a Virtual Platform: http:************************************ at no cost to our client. This product is however in no way free of cost. It should be clear by looking at the Virtual Platform that this product requires customization to match our clients website. Our design team customizes everything, including the color and font, linking to social media and any verbiage, as well as any custom request from the client. The Virtual Platform that we provided was built specifically for our client. In addition, the technology that we developed for the Virtual Platform, and the product that we provide is specific to Impact Rankings alone. There are other "free" versions of the Virtual Platform on the web, but learning how to use them, and ultimately successfully building them, would be extremely challenging. A large portion of our costs associated with the Virtual Platform is in the development phases and customization of the platform. An easy analogy to compare this to would be to recognize that every client has the "ability" to build a website, but having the knowledge to do it successfully is our specialty. Moving forward, the services we provided at cost to our client are the Mobile Website: ********************************************** and the Video Marketing: ************************************************************* To offer these products for free would be unreasonable. Each product provided is fully customized and built by our design team, and each of these products can take several hours up to several days to fully implement based on a client's requests and needs. For example: The Mobile Website is a mobile compatible format of their original website that is built from scratch using the look and feel of their main site. Each product listed on their main site has to be individually uploaded, as does each image, description and cost for each product. Each item must then be hyperlinked back to their main site. Content, links to blogging, contact info and logos must also be loaded. Our design team does all of the work by hand. The Video Marketing is much the same, built by our design team to meet our client's specific needs and request for customization. I would challenge our client to find anyone willing to provide a video marketing commercial absolutely free (no strings attached), as it's just not a practical business decision for any company, and is certainly not a service that is free. Even if we did not charge our client for the service, we are still obligated to pay the employees of our design team who put the video together. In addition to the products provided, our records reflect 6 training phone calls between our Customer Service Department and our client. These calls range from the dates of January 3rd 2014 to January 28th 2014. Each call lasted 30 to 45 minutes, all of which were conversations our client expressed satisfaction. After reviewing the products provided to our client, to believe that any of them can be offered without cost would be naïve. In addition, to date *** ******* has never reached out to any employee of Impact Rankings stating any dissatisfaction with the products purchased, nor did he ever attempt to speak with anyone regarding any concerns on cost or the ethics of our company. After considering this clients concerns and reviewing our business practices, completion and delivery time for the project, and hours involved in training, we believe our pricing was accurate and fair, and do not wish to offer the client a refund. We regret that our client is dissatisfied, and we remind him that our prices include customer service for the life of his business, and therefor encourage him to contact us with any additional needs or concerns. It is and always will be our goal to help every one of our clients reach their own goals and find success in their business. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com ***SUPPORTING DOCUMENTS REDACTED BY BBB*** Final Consumer Response /* (2000, 10, 2014/03/28) */ Dispute Resolved: 02/26/14 I grossly misjudged the character of Impact Rankings with my BBB complaint. As they stated in their response, I should have simply communicated with them of my concerns for problem-solving, which were in dire need of resolution. I erroneously did not even allow them the opportunity to rectify my situation, and I acted irrationally. They were unwilling to refund my money, however, I am alright with that decision now, because they are still willing to work with me and resolve my issues. In fact, they are helping more immensely than I would have deemed possible, despite all of my negative conjecture. They are proving to have much more positive character than I had given them credit for, and I renounce all of my (mis)judgments against them. Once again, I have hope for my own company's advancement, through the strong support of Impact Rankings, and their willingness to proceed with me. I apologize to them for my misjudgment, and to you for my lack of confidence in this company. I hope this gives you more confidence in drawing your own conclusions. Impact Rankings has proven their worth as a viable investment, both for me, and for you. Thank you, ***** ******* ****** ******** ***** LLC

3/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was contacted by ****** of Impact Rankings regarding using their techniques that would help advertise my website thereby attracting customers to my ecommerce website on October 10, 2013. I was charged $1350.00. As it turns out, I did not have one customer business. This is what is stated on the agreement. Fulfillment 1. Client promises to provide any and all information necessary and within a reasonable amount of time in order to complete product fulfillment. 2. Client agrees to keep all scheduled appointments with customer service or their account executive. 3. Once fulfillment of the above listed products is complete, client agrees to use said products/services for THEIR website(s). These products/services are not to be duplicated by the customer for any other online business. I have nothing to show or to use for what I paid my money for. I feel like I was taken advantage of. I can supply you with a copy of the agreement if need be.

Desired Settlement: I was charged $1350.00 for a service that gave me nothing. I want my money back as I am a senior citizen and I told them I did not have money to waste before they convinced they could help with advertising.

Business Response: Initial Business Response /* (1000, 7, 2014/03/12) */ March 11th 2014 To Whom It May Concern: RE: Case# XXXXXXXX Impact Rankings contracted with our client, **** ******, on October 10th 2013 to customize and provide a Facebook Site. In addition we provided our client with a complimentary Basic Virtual Business Card and a Logo for her website. After identifying our client's specific needs and goals, we quoted a price of $1,350 to build and provide the Customized Facebook Site. A copy of the e-sign contract reflecting *** ******'s e-signature is attached. To begin, in the letter to the BBB our client stated, "she has nothing to show or to use for what I paid my money for." We were contacted to provide *** ****** with a Facebook Site to help market and promote her website. The Facebook Site is a Marketing tool. When our clients utilize this tool appropriately, it has the potential to help them gain customers and grow their business. When we looked at our client's needs and goals, we identified a need for social media marketing. This type of marketing requires the client to use the tools on a daily basis. This was communicated to *** ****** over multiple calls between *** ****** and our customer service department. To date we see little to no activity by *** ****** on her Facebook site. Along with the Facebook Site we provided additional marketing products, at no cost, so *** ****** had the highest potential to reach her financial goals. Again, to date we see very little use of these products. It appears that our client is not spending the time we recommend to network and self promote her business, using the tools she has been provided with. *** ****** never made any attempts to contact us regarding her dissatisfaction. When her BBB complaint was posted we contacted her in an effort to clear up any confusion. After learning of her financial hardship, we offered her some additional options for marketing, but our client was not satisfied. We then offered her a partial refund, due to the hardship, but she again refused. We regret that our client is dissatisfied, and more so we understand want to help her during her financial hardship, therefore our offer of a partial refund still stands. However an expectation for a full refund is unfair as we have completed the work we were contracted to do, in addition to providing multiple free products and time spent with our customer service team. It is and always will be our goal to help every one of our clients reach their own goals and find success in their business. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com Final Consumer Response /* (2000, 11, 2014/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Impact Ranking and I have agreed to resolve this matter with a refund to me for $650.00 thereby closing this case. Regarrds, **** ******

2/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: When we were contacted by Impact Rankings, they claimed to be a part of the ****** Web Services and they would be building the virtual platforms as a part of the total package we would be getting with their company. While they have done a few things for us, it is becoming more and more evident we have not received any substantial services from their company.

Desired Settlement: Total refund of $2,500.

Business Response: Initial Business Response /* (1000, 5, 2014/02/06) */ February 6, 2014 To Whom It May Concern: RE: Case# XXXXXXXX Impact Rankings contracted with our client on December 11th, 2013 to customize and provide a Virtual Business Card (VBC) at no cost, while providing a Mobile Website, and Customized Facebook Page at cost. Each of these products and/or services are built to fit the specific needs of each client, based on their website as well as any requests for additional customization. After identifying our client's specific needs and goals, we quoted a price of $2,500 to build and provide the agreed upon products and services. To begin, in the letter to the BBB our client expressed concern over our company identifying itself as ****** Web Services. This is untrue, in fact we take great effort in separating ourselves from other companies. Also, our client signed a contract through ******** in which our company name and logo is very clearly stated at the top of the page, as well as being named multiple times through out the contract. How the client confused us with ****** is unclear to us. Our client stated in the BBB complaint that ''While they (Impact Rankings) have done a few things for us, it is becoming more and more evident we have not received any substantial services from their company.'' We're not sure what the client means by ''substantial'' so we will explain our process of creating and providing marketing products in hopes that this will help our client to feel value in the products and services provided. Each product provided by Impact Rankings is fully customized based on our clients needs and built by our design team. Each of these products can take several hours up to several days to fully implement based on a client's request. Our pricing is based on both our bare cost to build the product, as well as the hours required to customize it as well as the time estimated for our customer service team to teach the client how to best utilize the products/services. For example; The Mobile Website, which is a product our client selected, is a mobile compatible format of their original website that is built from scratch using the look and feel of their main site. Each product listed on their main site has to be individually uploaded, as does each image, description and cost for each product. Each item must then be hyperlinked back to their main site. Content, links to blogging, contact info and logos must also be loaded. Our design team does all of the work by hand, and this is only one of the products that we worked on for our client. In addition to the hours that went into building and customizing the products and services, our phone records show that our customer service department worked with the client on 4 different occasions assisting with their main website. This was not in our contract and a service we provided at no cost, simply as a courtesy for being a valued client. For the client to state that we did not provide ''substantial services'' simply shows their lack of knowledge in the industry. We're very sorry that our client does not see the value in the products and services we provided and hope that this explanation will help highlight the efforts that our design team put into their project. Links to the completed products for proof of fulfillment are attached here: Virtual Platform: ************************************** Mobile Website: ************************************************************ Facebook Site: https://www.facebook.com/pages/Trasco-Marketing/XXXXXXXXXXXXXXX In addition, to date our last conversation with our client indicated satisfaction. After considering this clients concerns, reviewing our contract and verifying the completion and delivery of all products, we do not wish to offer the client a refund. We regret that our clients dissatisfaction and remind them that our prices include customer service for the life of the business, and therefor encourage our client to contact us with any additional needs or concerns. It is and always will be our goal to help every one of our clients reach their own goals and find success in their business. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com

1/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was charged $ 5800.00 on August 13, 2013 for Virtual Platform, Mobile Website, Video Marketing, Pinterest, by Impact Rankings on my credit card. I was told that *********************** was not a marketing company and they would not do a good job getting my website out in the internet world. The Virtual Platform was "absolutely necessary" for successful launching of my website to get it ranked on Google and other search engines. A Mobile Website would be out there on the mobile phone market right away and Impact Rankings would create a video for You Tube. I would have my website on Face Book and Pinterest as well. I was also told that all of the learning and information concerning marketing that I had learned from prior programs (Advanced Education and Ignite Web Builders) was already old fashioned and not used any more, I needed Impact Rankings packages to get ranked on the internet. I was already deep in debt and believed what Impact Rankings said. I really wanted my website to work and I needed for it to work. Impact Rankings did create a virtual Platform, which is just a picture and a link to my website (which is still not functional), like a paper business card I can post in different places to be seen. Impact Rankings did create or open a twitter account with me and put a business webpage on my Facebook account, create a video for YouTube as well. I don't have a mobile phone so I don't know about that portion. I have learned to post on Facebook, Twitter and Pinterest and I do the work several times a week, but the Ignite website is still not functional and the Impact Rankings work is really pretty simple. I would like a refund for $3000.00 as I have received some products and services but not the whole amount. I think I was way over charged and way over rated. They put so much pressure to hurry up and sign and how "great it is" that I feel scammed and duped again. I was not verbally told about cancellation policy. On August 24, 2013 I was charged $ 2250.00 on my credit card for creation of a logo by Impact Rankings. I did get a great logo that I like a lot and will continue to use in the future. After learning from other professionals in the field about costs, I do not feel the price was fair. I do not have a copy of any contract for that amount. I had a phone conversation with Impact Rankings support person about a logo and was told they could do that. I did not know the price ahead of time. After the logo was created and put on my website, I checked out my credit card bill and found the charge and called Impact Rankings. I was informed that it was for my logo. WOW! I would like to have a $1200.00 refund. That is fair price for work done.

Desired Settlement: I am looking for a $3000 on marketing package and $100 on logo. I feel these are fair for services rendered.

Business Response: Initial Business Response /* (1000, 5, 2014/01/10) */ January 10th 2014 To Whom It May Concern: RE: Case# XXXXXXXX Impact Rankings contracted with our client on August 13th 2013 to customize and provide a Virtual Platform, Mobile Website, Video Marketing and Pinterest Page. Each of these products and/or services are built to fit the specific needs of each client, based on their website as well as any requests for additional customization. After identifying our client's specific needs and goals, we quoted a price of $5,800 to build and provide the agreed upon products and services. Additionally, the client purchased a customized Facebook site and Logo for the cost of $2,250 on August 24th 2013. To begin, in the letter to the BBB our client expressed concern over her website not being 'fully functional'. We at no time ever worked on, nor were contracted to work on her website, and any concerns she has over its functionality should be addressed to Ignite, the builder of the site. Our client stated that she ''received some products and services but not the whole amount.'' Impact Rankings provided each product or service complete within the time frames agreed upon. Links to the completed products for proof of fulfillment are attached here: Virtual Platform: *************************************** Mobile Website: http://****************.prohost.mobi/preview Video Marketing: ************************************************************ Pinterest: ******************************************************** Facebook Site: https://www.facebook.com/pages/******************/XXXXXXXXXXXXXXX and https://www.facebook.com/pages/******************/XXXXXXXXXXXXXXX?id=XXXXXXXXXXXXXXX&sk=app_XXXXXXXXXXXXXXXX Logo: (see attachment) Our client stated that she felt she was overcharged for the products and services provided. Our prices are quoted based on each client's specific needs and requests. Each of the products provided were fully customized and built by our design team, and each of these products can take several hours up to several days to fully implement based on a clients requests. Our pricing is based on both our bare cost to build the product, as well as the hours required to customize it and the time estimated for our customer service team to teach the client how to best utilize the products/services. This can vary greatly depending on the client's needs and goals. For example; The Mobile Website is a mobile compatible format of their original website, that is built from scratch using the look and feel of their main site. Each product listed on their main site has to be individually uploaded, as does each image, description and cost for each product. Each item must then be hyperlinked back to their main site. Content, links to blogging, contact info and logos must also be loaded. Our design team does all of the work by hand, and this is only one of the products that we worked on for our client. In addition to the hours that went into building and customizing her products and services, our phone records show that our customer service department spent in excess of 20 hours over 12 days, ranging from August 16th through December 19th, working with our client to coach her on how to utilize each product to its full potential. It is unfair of a client who is not familiar with the industry, and the time and energy involved to fully customize these products, to claim that the work provided was ''simple'' and to judge the cost based on what someone else told her. In addition, to date our client has never reached out to any employee of Impact Rankings stating any dissatisfaction with the products purchased, nor did she ever attempt to speak with anyone regarding her concerns on pricing or completion of the products/service. After considering this clients concerns and reviewing our completion time, hours involved in building the products and hours involved in coaching, we believe our pricing was accurate and fair, and do not wish to offer the client a refund. We regret that our client is dissatisfied, and we want to remind her that our prices include customer service for the life of her business, and therefor encourage her to contact us with any additional needs or concerns. It is and always will be our goal to help every one of our clients reach their own goals and find success in their business. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com ***SUPPORTING DOCUMENTS REDACTED BY BBB***

1/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: sales rep lied about who he was and took over 8,000.00 from me for services that were free.

Desired Settlement: I WOULD LIKE TO HAVE ALL MONEY BACK IN FULL.

Business Response: Initial Business Response /* (1000, 5, 2013/12/18) */ December 15, 2013 To Whom It *** Concern: RE: Case# XXXXXXXX In response to the clients claim that our sales rep lied and took over $8000 for free services, we can only presume that the client has our company confused with another, as this is in no way what occurred during our interactions. Impact Rankings contracted with our client on 11/18/2014 to build a Virtual Platform. Virtual Platforms are built to fit the specific needs of each client, based on their website as well as any requests for additional customization. After identifying our client's specific needs and goals, we quoted a price of $2000 to build and provide the Virtual Platform. Virtual Platforms can take anywhere from hours to several days to be finalized by our design team, as they are completely customized down to the color and font used. Due to the time required by our design team to complete a Virtual Platform this is a product that in no way could ever be offered for free. The client sent us a check for $2000, which we would happily provide a copy to the BBB upon request. Never did we quote or collect anything in addition to that $2000. In response to the statement that our sales representative lied to the client about who he was, we again believe the client to have us confused with another company. The check the client sent us for $2000 reflects the name "Impact Rankings" in the client's own handwriting, so we do not believe we were misrepresented in any way. In addition our client never reached out to any employee of Impact Rankings stating any dissatisfaction with the Virtual Platform, nor did she ever attempt to speak with anyone regarding her concerns. This again leads us to believe she has confused Impact Ranking with another company she may have been working with. We hope this clears up any confusion. We encourage our clients to contact us with any additional needs or concerns. Regards, ** *** President XXX-XXX-XXXX *******@impactrankings.com

1/9/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They sold me two services that I found out later was free. They scammed me out of $1500.00 . They told me they were part of my marketing team for my web buider.

Desired Settlement: I want my money back in full.

Business Response: Initial Business Response /* (1000, 6, 2013/12/13) */ December 13, 2013 RE: Case #XXXXXXXX To Whom It May Concern, We here at Impact Rankings strive to provide the very best products and customer service for all of our clients. Anytime there is an issue or complaint, we take it extremely seriously, and look to do whatever we can to rectify the situation amicably. In direct response to the complaint, the client claims that ''They sold me two services that I found out later was free''. In fact, the client only contracted Impact Rankings to build a Virtual Platform, which is a single service. We're unsure of where the confusion is about multiple services, but when the contract is viewed, there is only one service listed that we were contracted to do. In addition, the claims that the service was ''free'' can be best explained as follows: The Virtual Platform that we provide is built specifically for each client. The technology that we developed, and the product that we provide is specific to Impact Rankings alone. There are other ''free'' versions of Virtual Platforms on the web, but learning how to use them, and ultimately successfully building them yourself would be extremely challenging. A large portion of what the client pays Impact Rankings for, is the development phases of the Virtual Platform. For example; a client could go to the hardware store and purchase all the materials to build a home (2x4's, dry wall, plumbing etc), however unless they have the expertise on how to build the home correctly, the finished product would be subpar, at best and probably need to be rebuilt. We work extremely hard to ensure that every single Virtual Platform is the highest of quality and that each customer is satisfied. The second part of the complaint claims that we ''scammed her out of the money'' and that ''we told her we were part of her web builder''. We hope that the previous paragraph explains the reason for the ''cost'' of the Virtual Platform and alleviates any concerns of it being ''scam''. Again, the reason for the majority of the cost is the time spent building the Virtual Platform with the technology developed by our team. The claim about being with her web builder is without merit. In fact, we have every single client sign an e-sign document that clearly states in multiple locations who we (Impact Rankings) are, so that there is no confusion whatsoever. This client indicated she was extremely happy with the product and customer service provided, until she spoke with an outside company who tried to discredit our services in order to get her to sign up with theirs. In addition the client never reached out to Impact Rankings stating any displeasure with the products. If we are unaware of any issues or dissatisfaction a client may have, it is impossible for us to try and remedy it. Even a single phone call on the part of the client could have cleared up any confusion or dissatisfaction. Regardless of this unfortunate situation we here at Impact Rankings stand behind our work 100% and would still love to continue working with our client to help her reach the level of success she is trying to attain. We hope this clears up any confusion and that we can put this matter behind us and move forward with a positive working relationship with this client.


Customer Review(s)

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Customer Reviews Summary

14 Customer Reviews on Impact Rankings
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