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BBB Accredited Business since

Rentu.com LLC

Additional Locations

Phone: (503) 378-1500 Fax: (503) 378-7100 View Additional Phone Numbers 2800 Pringle Rd SE Ste 100, Salem, OR 97302 View Additional Email Addresses http://www.bookbyte.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides online sales of new and used college textbooks.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rentu.com LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Rentu.com LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 143 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

143 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 37
Delivery Issues 23
Guarantee/Warranty Issues 1
Problems with Product/Service 67
Total Closed Complaints 143

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Rentu.com LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: April 01, 2003 Business started: 12/01/1998 in OR Business started locally: 12/01/1998 Business incorporated 12/16/2002 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Steve Gross, President Mr. Jason Harra, Director of Technology Mr. Bryan Hockett, Director of Product Management Ms. Michelle Leach, Customer Experience/Business Relations Manager
Contact Information
Principal: Mr. Steve Gross, President
Customer Contact: Ms. Michelle Leach, Customer Experience/Business Relations Manager
Business Category

Scholastic Prep Courses, Books & Materials School Supplies Books - Used & Rare Internet Shopping

Alternate Business Names
BookByte BookByte.com RentBooks

Customer Review Rating plus BBB Rating Summary

Rentu.com LLC has received 3.68 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.