Business ProfileforWashington Federal Bank

I opened an account with WaFd in November 2023 for a Second Chance checking.I did enjoy having the account at ******************. WaFd Staff were helpful and courtesies. ***** at the downtown location was very helpful in opening my savings after I had opened my initial checking account at the Crown Hill location.In early February someone (not myself) deposited a check into my checking account without my knowledge. When this happened the treatment, I received from WaFd completely changed. Initial my on-line account was frozen. I called customer service to find out why this had happened. After waiting for ************************************************************ and that I need to talk to someone at the branch. I was transferred to the Crown Hill branch and was questioned and ask if I had any knowledge of the check which I did not. They wanted me to come into the branch which had the same hours I worked and was difficult to get in. I decided the next day to take time off from work and try the Downtown Location. They were less helpful in person and wanted to wait to close my account and never got a resolution on that day. After emailing the Downton location the next day I finally got a copy of the check that was deposited. It was clear that was not mine since the endorsement on the back did not match my signature. Downtown and Crown Hill, approach to me was handled very badly. Both staff at each of the locations treated me like I was the one who had completed the fraudulent actively. It was very disappointing to be treated as if I was found guilty without all the facts. Especially since I knew nothing about the check in question. It was a very unpleasant experience from beginning to end. After I waited almost a week, they decided to close my account AND NOT Open a new one. I was accused of being rude to the staff (by the Downtown Mgr) when I was only trying to get answers and be more direct with the staff. I never made the deposit and was never given any option but to close my account. I never was able to regain access to my own original personal account or try to have anew opened on my behalf. I was NEVER the one who had caused the ***** alert to be put on my account and I was told by the Branch Manager at downtown that she thought that I may not be a good fitIf youre looking for a second chance checking DO NOT GO TO WAFD