This business is not BBB accredited.

Digital Connex

Additional Locations

Phone: (360) 823-0516 Fax: (360) 823-0516 View Additional Phone Numbers   http://www.digital-connex.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers home theater systems and commercial satellite installation services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Digital Connex include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Digital Connex include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Digital Connex
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 28, 2002 Business started: 07/01/1995 Business started locally: 07/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Sevigny, CEO
Contact Information
Principal: Mr. Brian Sevigny, CEO
Business Category

Satellite Communication - Common Carrier Home Theater

Alternate Business Names
Direct Broadcast Satellite Center Home Wire LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1915 E 5th St Ste A

    Vancouver, WA 98661 (503) 255-3669 (800) 898-8915 (360) 823-0516

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 401

    BATTLE GROUND, WA 98604

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had a channel out of service and called them a few months ago to fix the problem. They sent out a technician and he came out and told me I needed a new modulator (which had to be ordered). It has since been about three or four months and every time I call them (during business hours) I get their answering machine and no return call. This is no less than outright customer neglect and I have no other options for service using dish network. As of writing this, a lot of our channels are coming in completely fuzzy (they would never actually make sure our service was 100% when they left in the years I've worked with them, there was always an unresolved issue) and I still can't get a response for service.

Desired Settlement: service. 100% of the channels we are paying for to work properly. no less.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Digital Connex
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)