BBB Accredited Business since

Stewart Roofing Inc

Phone: (206) 878-5025 Fax: (253) 661-0194 View Additional Phone Numbers 30045 16th Ave SW, Federal Way, WA 98023

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This company offers residential re-roofing, repairs, skylights, gutters, Inspections/Certifications. Composition shingles and torch down membrane.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stewart Roofing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stewart Roofing Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stewart Roofing Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1981 Business started: 01/01/1980 in WA Business started locally: 01/01/1980
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Richard Stewart, President Mr. Tim Clifton, Office Manager
Contact Information
Principal: Mr. Richard Stewart, President
Business Category

Roofing Contractors Roofing Service Consultants Skylights Roof Cleaning & Stain Removal Roofing Contractors (NAICS: 238160)

Additional Locations

  • 30045 16th Ave SW

    Federal Way, WA 98023 (206) 878-5025 (253) 661-0554 (206) 242-6697


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/7/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have a leak coming from my chimney. I have had prior problems with the chimney and tried to describe these to **** at Stewart Roofing, but he was not interested in the history. Instead he sent someone out to look at the problem. They were certain the problem was with the flashing, and they proposed a fix, which was $200+. Another roofer had come out before and also said the problem was with the flashing and said the flashing needed to be replaced. Even though Stewart Roofing's easier fix did not make sense to me they said if the leak continued in the same place, they would take care of it. The leak continued in the same place. They now want to charge me to remove a whole bunch of the roofing to determine where the leak is coming from. We are unable to resolve this problem because **** will ask me a question and continually interrupt me, as a result I am never able to say what I need to say. When I confronted him about this, he began yelling and told he he only wanted to hear what he wanted to hear, which clearly is that he has no responsibility for the leak. Because I swore at him, he his unwilling to work this out.

Desired Settlement: Refund of what I paid.

Business Response: Initial Business Response /* (1000, 5, 2015/01/05) */ Dear ******** Stewart Roofing would like to refund $225.00 plus tax to *** ***** which is the amount she paid for the original repair. Case # XXXXXXXX Ref # XX-XXXXXX-XXXXXXXX-X-XXX. Just as a footnote, I never raised my voice to until after I received a tirade of obscenities from the customer. If this is agreeable in her mind to settle this, Stewart Roofing, Inc, will send her the check. Sincerely, ******* ******* Initial Consumer Rebuttal /* (2000, 7, 2015/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept the full refund, but I disagree with *** *******'s characterization of our conversation.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Stewart Roofing Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)