BBB Accredited Business since
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This company offers commercial and residential roofing construction, specializing in flat and low slope PVC roofing.
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A BBB Accredited Business since
BBB has determined that Diamond Roofing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Diamond Roofing Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Michael Foster, President
Hours of Operation
|M||:||8:30 AM - 5:00 PM|
|T||:||8:30 AM - 5:00 PM|
|W||:||8:30 AM - 5:00 PM|
|Th||:||8:30 AM - 5:00 PM|
|F||:||8:30 AM - 5:00 PM|
232 Railroad Ave S
Kent, WA 98032 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (425) 454-2670(Phone)
- (253) 852-4711(Phone)
- (253) 852-4715 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I had a leaky roof. I had diamond roofing come out and provide consultation. They indicated that the problem was that the roof needed to be replaced. Due to the location of the leak, i expressed concerns that the chimney was a potential cause. They indicated that their fix would address the area of concern. I had them write a specific guarantee against issues in that area. Earlier this year, the same area was leaking again. I asked for them to come out and honor their 5 year warranty and they have indicated that the leak is due to the chimney and they do not cover that. They have indicated that a fix will cost $3000. When I tried to talk to them about the warranty and making things right, they got defensive and verbally attacked me on the phone. There was yelling. They indicated that they would have their lawyer contact me if for lying on my BBB complaint.
Desired Settlement: I would like them to honor their 5 year warranty and repair my leaking roof.
***SUPPORTING DOCUMENTS REDACTED BY BBB***
The business is not honoring their warranty and they have not fixed the problem that I paid them to fix.
When I first had the company out to my house, it was due to a leak in one spot on my roof. The company indicated that to fix the leak in the one spot on the roof, I needed a new roof. I expressed concern at that time and expressly asked about the chimney. They indicated that the new roof would fix my problem and even included language in the contract providing warranty against further "condensation" in that spot. 3 years later, i find myself still having a leak in the same spot that I called the company out for in the first place and they are now pointing the other way.
If at the time of estimate, the company had said "to be sure that this spot is fixed, you need to do something with your chimney," and I had ignored their advice, I could understand their stance at this point. Instead of that warning, they wrote into a contract guaranteeing that this spot would not have further issues. They provided assurances that the problem was the roof and said nothing about the chimney. Instead, they were happy to take my money and not fix the problem that I called them out for in the first place. I have never asked anyone to warranty the mortar in my chimney. I've only asked Diamond roofing to fix a leak in my roof that is still not fixed.
Bottom line...I called a roofing expert to fix a leak in my roof. 3 years and $16,000+ later, i still have a leak in the same spot in my roof.