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BBB Accredited Business since
Phone: (360) 427-3162 Fax: (360) 427-4377 PO Box 675, Union, WA 98592 View Additional Email Addresses
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This company offers general construction services including roofing, garages, remodeling, commercial and residential metal siding and decks.
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A BBB Accredited Business since
BBB has determined that Cogent Construction Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Cogent Construction Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Will Johnson, CEO Mrs. Dee Johnson, CFO
PO Box 675
Union, WA 98592
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Cogent Construction completed the repair on my roof approximately 3 Jun 15. On 8 Aug 15, I sent an email stating the Chimney was leaking again and the leaning of the chimney. On 1 Jan 16 I sent another email concerning the chimney and the snow blocking equipment that they removed to be reinstalled. They replied that it wasn't needed. Between August and January, I also called numerous times asking when the chimney would be fixed. I was asked to be patient and they would be here when they could. In the last email, I stated that the repair be completed by the end of January. As of the this writing, the problem hasn't been addressed. *** I also just discovered that the installation of the replacement cedar siding wasn't caulked.
Desired Settlement: Fix the problem concerning the leaning chimney, snow guard, and now the caulking.
Please note that 3 times we have tried to schedule to inspect Mr. ********* chimney including the same day that he first called regarding his chimney leaning and each time he has stated that today is not good for him for some reason or another. He also claims that we need to install an additional snowbreak behind his chimney as it was when we first estimated on the repair of his roof. The snowbreak / wedge behind the chimney are one of the reasons his roof was leaking in the first place. This Item will not be installed by Cogent Construction Inc on his house nor any other house we roof or ever have roofed because it is not a correct installation.
As for the siding, The Clear cedar siding is caulked from behind the boards so the caulking would not be visible.
In spite of the fact that the roof repair estimate was itemized line by line and submitted to Mr. ********* and his insurance company prior to all repair work being completed at the time of final invoicing Mr. ********* came into our office exclusively to complain about the cost of the painting / staining line item, even though he knew the cost far in advance, and all payment was covered by his insurance company anyway less the deductible if he has one.
After review of this by the BBB, Cogent Construction Inc Is willing to make one final trip to Mr. *********s residence and adjust his chimney to make straight and inspect at our next available appointment however the chimney in question was straight upon completion of our scope of work and all new chimney pipe, braces, flashing boots and roof panels were installed in accordance with industry standards.
Please note that we are booked usually up to 5 months in advance but will attempt to make arrangements to inspect this residence within 30 days
Will J******, President