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BBB Accredited Business since

C C & L Roofing Company

Phone: (503) 774-0928 View Additional Phone Numbers 3319 SE 92nd Ave, Portland, OR 97266 http://www.ccandlroofing.com



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Description

This company offers roofing services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that C C & L Roofing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for C C & L Roofing Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on C C & L Roofing Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 1981 Business started: 08/01/1978 in OR Business started locally: 08/01/1978 Business incorporated 09/10/1984 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Danny L Cornwell, President Mr. Michael G Cooper, Vice President
Contact Information
Customer Contact: Mr. Michael G Cooper, Vice President
Principal: Mr. Danny L Cornwell, President
Business Category

Roofing Contractors

Alternate Business Names
C C and L Roofing Company

Additional Locations

  • 3319 SE 92nd Ave

    Portland, OR 97266 (503) 774-0928 (360) 695-3719

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Roof leaking after extremely low quality repairs were performed

Desired Settlement: Repair the area in question at no additional cost as originally expected.

Business Response: Initial Business Response /* (1000, 5, 2014/12/12) */ BBB Case ********* **** ******** December 12, 2014 To whom it may concern; Our records show a proposal dated 11/15/2012 by our sister company ******* **** ******* to **** ******** for roof repairs (see attached). ******* **** ******* is no longer an independent company as of August 2013 and now operates as a division of CC&L Roofing Company. After inspecting the repair work completed in **'s proposal, we agreed that the valley portion of the repair was poorly done and that the incorrect valley was installed. We calculated the cost of the other items on the repair that were done correctly, and offered *** ******** a discount on a new valley replacement using the correct valley and replacement aluminum shingles as needed. Doing the valley repair correctly is far more expensive than the original repair bid by *** due to different materials being used as well as more labor involved. We sent this new repair bid to *** ******** on 11/26/2014, noting what we found and noting the discount offer. He responded that he wanted us to do the additional repair for free. Before we had decided how to respond, we received the letter from the BBB notifying us of the complaint being filed. I am inclined to just refund *** ********'s money from the ** repair, as the cost to complete this repair with the proper valley flashing and the associated labor far exceeds the cost of the first repair that ** performed. We did try and offer a compromise in the proposal dated 11/26/14 but it was rejected out of hand. Please note that I will abide by whatever the BBB decides on this issue. Sincerely, **** ****** Vice President of CC&L Roofing Co ***SUPPORTING DOCUMENTS REDACTED BY BBB***


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on C C & L Roofing Company
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)