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BBB Accredited Business since

B & J Roofing Inc

Additional Locations

Phone: (425) 868-1818 Fax: (425) 868-4196 View Additional Phone Numbers 19205 NE Union Hill Rd, Redmond, WA 98053 View Additional Email Addresses

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This company offers roofing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that B & J Roofing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on B & J Roofing Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 07, 1997 Business started: 07/01/1976 in WA Business started locally: 07/01/1976 Business incorporated 11/23/1981 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Brian Hart, Vice President
Contact Information
Principal: Mr. Brian Hart, Vice President
Business Category

Roofing Contractors

Products & Services

B & J Roofing Inc sells the following brand(s): Most roofing brands

Method(s) of Payment
cash/check on completion, visa, mastercard
Alternate Business Names
B and J Roofing Inc

Additional Locations

  • 19205 NE Union Hill Rd

    Redmond, WA 98053 (425) 868-1818 (206) 839-0500 (425) 775-7910

  • PO Box 2907

    Redmond, WA 98073


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/24/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My house was build in 1959. I have lived in my house for ten years. I was recently divorced, and wanted to repair my roof. I have a torch down roof. The coating on the roof was peeling off and blowing onto my yard. I had a few companies look at the roof for an estimate. I went with B & J roofing to put a coating on the roof last year, 10/2014. I paid them $2,000 to re coat the roof. Rick C***** estimated the coat would last about 5 years. However, this August 2015 I contacted them because the coating has peeled off again, and blew off into my yard. It has been under one year since they put a coat on the roof. They agreed to re coat it free of charge. Rick C***** researched the problem, and said they should have originally used a primer. He verbally agreed to do this, free of charge. He said it should have lasted at least a year. However, he did not use a primer this time either, and I am not sure what they used to re coat the roof. It looks like it is not repaired correctly. Even after he researched the problem and admitted they should have used a primer, he did not use a primer again. He also said that they do not guarantee their work, and I am "screwed". He said he only agreed to repair the roof for good customer service. I have an email to them asking what material he used to coat the roof. When I asked him on the phone what was used, he said he wasn't sure. and it was a "water based material". The worker who did this last coating got it all over my back fence and rocks. I wanted to know if it was toxic, and what the material was. Last year they used an aluminum based coat. My neighbors and friend's think this company should guarantee their work. I am worried about any water damage on the roof, and will contact other roofing companies to get their advise. Thank you for your consideration to review this complaint.

Desired Settlement: I would like to have the roof properly coated to reduce any potential for damage.

Business Response: Brian met with *** on Saturday the 10th to go over complaint and resolve issue.  The roof was inspected and found to be in good condition.  Very little coating had come off.  *** was very pleasant and was frustrated at the lack of concern shown by out repair manager for her project.  I gladly agreed to come back and power wash her roof and re-coat as needed.  This will be done when the weather is conducive to re-coating.  My apologies to *** for this even being a worry to her and it will be rectified free of charge.  

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on B & J Roofing Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)