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BBB Accredited Business sinceAdditional Locations
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This company offers roofing services.
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A BBB Accredited Business since
BBB has determined that B & J Roofing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Brian Hart, Vice President
Products & Services
B & J Roofing Inc sells the following brand(s): Most roofing brands
Method(s) of Paymentcash/check on completion, visa, mastercard
Alternate Business NamesB and J Roofing Inc
19205 NE Union Hill Rd
Redmond, WA 98053 (425) 868-1818 (206) 839-0500 (425) 775-7910 Directions
PO Box 2907
Redmond, WA 98073
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BBB Complaint Process
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Additional Phone Numbers
- (206) 839-0500(Phone)
- (425) 775-7910(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My house was build in 1959. I have lived in my house for ten years. I was recently divorced, and wanted to repair my roof. I have a torch down roof. The coating on the roof was peeling off and blowing onto my yard. I had a few companies look at the roof for an estimate. I went with B & J roofing to put a coating on the roof last year, 10/2014. I paid them $2,000 to re coat the roof. Rick C***** estimated the coat would last about 5 years. However, this August 2015 I contacted them because the coating has peeled off again, and blew off into my yard. It has been under one year since they put a coat on the roof. They agreed to re coat it free of charge. Rick C***** researched the problem, and said they should have originally used a primer. He verbally agreed to do this, free of charge. He said it should have lasted at least a year. However, he did not use a primer this time either, and I am not sure what they used to re coat the roof. It looks like it is not repaired correctly. Even after he researched the problem and admitted they should have used a primer, he did not use a primer again. He also said that they do not guarantee their work, and I am "screwed". He said he only agreed to repair the roof for good customer service. I have an email to them asking what material he used to coat the roof. When I asked him on the phone what was used, he said he wasn't sure. and it was a "water based material". The worker who did this last coating got it all over my back fence and rocks. I wanted to know if it was toxic, and what the material was. Last year they used an aluminum based coat. My neighbors and friend's think this company should guarantee their work. I am worried about any water damage on the roof, and will contact other roofing companies to get their advise. Thank you for your consideration to review this complaint.
Desired Settlement: I would like to have the roof properly coated to reduce any potential for damage.
Business Response: Brian met with *** on Saturday the 10th to go over complaint and resolve issue. The roof was inspected and found to be in good condition. Very little coating had come off. *** was very pleasant and was frustrated at the lack of concern shown by out repair manager for her project. I gladly agreed to come back and power wash her roof and re-coat as needed. This will be done when the weather is conducive to re-coating. My apologies to *** for this even being a worry to her and it will be rectified free of charge.