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BBB Accredited Business since

Anytime Roofing Inc

Phone: (206) 229-6883 Fax: (253) 891-1795 View Additional Phone Numbers 3805 162nd Ave E, Bonney Lake, WA 98391

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This company offers roofing construction services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Anytime Roofing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Anytime Roofing Inc
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 8

Additional Information

BBB file opened: July 02, 2007 Business started: 07/01/2000 Business started locally: 07/01/2000 Business incorporated 07/07/2008 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Salvador Santos, President Ms. Taylor K Santos, Office Manager
Contact Information
Principal: Mr. Salvador Santos, President
Principal: Ms. Taylor K Santos, Office Manager
Business Category

Roofing Contractors Roofing Service Consultants Roof Decks Roof Structures Roofing Contractors (NAICS: 238160)

Customer Review Rating plus BBB Rating Summary

Anytime Roofing Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3805 162nd Ave E

    Bonney Lake, WA 98391 (253) 735-2135 (206) 229-6883


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/18/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Mr ********* ******, owner sent his crew to my father's home on three occasions to diagnose a roof leak with water that was coming inside a window. They removed shingles and caulked, they claimed and it still was leaking inside the window. No attempt was made to truly diagnose the problem and offer a solution. They requested additional funds to further fix the issue, at which point we sought a second and third opinion. This firm had come recommended by a previous contractor,**********.

Desired Settlement: Refund of the $960 plus tax from their initial visit. Also a note in their file of this complaint of failing to perform work while charging an inflated fee.

Business Response: Initial Business Response /* (1000, 5, 2015/02/17) */ I admit that it was my mistake not detecting the issue since the beginning. The client requested a repair, I observed where the problem was and fix it but didn't realize that the issue was deeper down the roof because to be able to detect it the first time I would of need to tear off a bigger section of the area.I am willing to refund the client her money if that would make her sastified. My company has been in business for more than 14 years and my goal is to avoid this type of situations to prevent negative impact of my business. If the client would have talked to me before it wouldn't be necessary for her to proceed this far. Hopefully giving her refund of her money this issue can be resolved and as soon as my client responds and agrees to be sastified with it, I will be mailing her the check ASAP. Thanks, ******** ****** (Business Owner) Initial Consumer Rebuttal /* (2000, 7, 2015/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) ** ****** is being completely fair in offering to refund the entire amount. I did not expect that several trips would be necessary to repair this leak and it was not taken care of.I have since had to engage and meet with several other contractors to diagnose the issues with much travel(I live in Seattle) and time involved. Please remit the funds b to my father, **** *** at your earliest. Thank you. ****** ********, daughter of **** ***

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

8 Customer Reviews on Anytime Roofing Inc
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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