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BBB Accredited Business since

Alaska Sourdough Roofing LLC

Phone: (907) 337-2828 Fax: (907) 337-2828   https://www.facebook.com/pages/Alaska-Sourdough-Roofing-LLC/154670154588297


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Description

This company offers residential and commercial roofing services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alaska Sourdough Roofing LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Alaska Sourdough Roofing LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alaska Sourdough Roofing LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 17, 2006 Business started: 03/01/2005 Business started locally: 03/01/2005 Business incorporated 12/08/2004 in AK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Division of Corporations Business & Professional Licensing
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us/occ
Phone Number: (907) 465-2534
don.habeger@alaska.gov

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us
Phone Number: (907) 269-5200

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Fred Korevec, Member
Contact Information
Principal: Mr. Fred Korevec, Member
Business Category

Roofing Contractors Roofing Contractors (NAICS: 238160)


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Had an issue with a hot corner on my roof which resulted in major ice buildup and subsequent water damage. This contractor was the original one who put the roof on the house. I was told that the corner needed additional vents and a turbine ventilator. Paid approximately $1600 for the work. Here we are next spring and nothing has changed. Ice buildup is still occurring at an alarming rate and the roof repairs made were obviously not the right solution.

Desired Settlement: I am not a roofer but the ice buildup speaks for itself. I have been unable to make contact with the contractor by phone and would like this issue solved. The house was built in the 2010s. This should not be happening.

Business Response: Initial Business Response /* (1000, 5, 2014/03/24) */ this building has issues with ice damming and glaciation due to a design flaw that does not allow for proper movement of the hot air escaping through the attic. in good faith we have gone back and cleared snow and ice free of charge (which proper maintence is up to the homeowner)we also advised the owner that additional venting may or may not remedy the problem we offered a proposal to alleviate the problem by installing soffit venting as much as allowed by the building configuration and rooftop whirlybird ventilators this was in our opinion the best viable solution as the owner states above it did help to reduce the ice damming but did not eliminate it completely we believe we have done all we can to rectify this problem and the owner should contact the contractor /builder and an engineer or architect to design solution for the problem the problem is not wiith the roofing that we installed but the design of the building


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Alaska Sourdough Roofing LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)