This business is not BBB accredited.
Phone: (425) 633-2362 1015 108th Ave NE, Bellevue, WA 98004
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This company offers seasonal food and specialty coffee, as well as catering services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Cesura LLC include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Cesura LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Shawn Nickerson, Member
Restaurants Restaurants - Breakfast Caterers Coffee & Tea Coffee & Tea Shops
Hours of Operation7am - 7pm
Alternate Business NamesCafe Cesura
THIS LOCATION IS NOT BBB ACCREDITED
1015 108th Ave NE
Bellevue, WA 98004 (425) 633-2362 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I'm a customer for a long time an today I came in to avail of a discount I received over email as a "thank you" for my business. I ordered my usual cappuccino and waited for it to be ready. As time passed, and I was not called, I approached the counter as there was a paper cup sitting there. I asked about my coffee and the lady told me the coffee sitting there was mine and it had been there for a while. I explained that I didn't hear my name and that I didn't realize it could be mine as I always get the regular (not the paper) cups. The lady then poured the cold coffee into another cup and told me that was it. I complained and asked for a new coffee. That's when the gentleman behind the counter told me I was harassing him and he would call the police. The police arrived, I explained the situation and the gentleman asked the police to give me a citation for trespassing. I was so surprised with the whole situation that I didn't even argue. On top of that, I didn't get any coffee and I paid for it. Not to mention the situation I was put through completely unnecessarily.
Desired Settlement: I'd like to receive an apology, a refund and the removal of the trespass order.