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BBB Accredited Business since
Phone: (360) 993-4295 418 NE Repass Rd Ste A1, Vancouver, WA 98665
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This company offers RV parts and service.
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A BBB Accredited Business since
BBB has determined that RV Pro Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for RV Pro Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Rick Andersen, President
Recreational Vehicles - Repair & Service Van Conversions & Accessories General Automotive Repair (NAICS: 811111)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
418 NE Repass Rd Ste A1
Vancouver, WA 98665 (360) 993-4295 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: RVpro had my 5th Wheel in for road damage caused by a blown tire. I was first-time customer, paying cash. In the process of repairing some damage, they damaged by leveling jacks; broke a grab bar by entry door; made a mess of the interior. Additionally, they attempted to charge me $100 for a $1.00 bulb; overcharged me for a 3rd party part; charged me for a repair that never was properly repaired; and treated me with contempt.
Desired Settlement: I sought a refund for the damaged leveling jacks. They gave me a refund but would not fully warrant the "rube Goldberg" fix for the one, damaged jack. I am concerned, since they compromised the integrity of the jack, that I may have future problems with failure and asked that they "guarantee" their work. Their response was: "Well, you are going to sell it anyway."
Business Response: Initial Business Response /* (1000, 7, 2014/09/24) */ Hello, on 9/22/14 we responded to ******************@thebbb.org with the email: "Concerning case #XXXXXXXX. That situation was resolved before you received the letter from Mr.******. We gave him a $900.00 refund which he accepted, a one year warranty on the repair and two phones numbers to call if he has any trouble with our repair when he is out of town. One number is RV Pro's, the other is my own personal cell phone number. I feel we have done everything possible we can to make amends but Mr. ****** can't let it go and move on. This is one of those situation that don't occur often, but , it seems Mr. ****** is simple not going to say anything good about us even though we made compensation to him. I wish it had turned out differently and he would have acknowledged that we tried to please him but I'm afraid there is no pleasing Mr. ******." Sorry if this was not received. Thank you.
Customer Reviews Summary