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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for B & B RV Rental LLC include:
- Failure to respond to 11 complaint(s) filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||12|
Additional Complaint Information
On December 2, 2010, this business indicated it will not accept or respond to complaints forwarded by BBB. As it is BBB's responsibility to inform businesses of communications from their consumers, BBB will continue to accept and forward complaints to this business. Consumers may wish to also contact their local State Attorney General's Consumer Protection Division for further assistance resolving disputes with this business.
On June 5, 2014, BBB recognized a pattern of complaints from consumers regarding sales practice, product, customer service and refund issues. Consumers allege after they reserve a rental RV from B & B RV Rental, the vehicle is not available. Consumers also allege the company advertises its RVs as new models and in significantly better condition than what they actually receive; consumers claim the RVs are severely damaged, defective and unsafe for travel. Consumers allege when presenting their concerns to the company, they experience poor customer service. Consumers further allege after B & B RV Rentals offers to issue a refund, it is delayed or it is not received at all.
On June 26, 2014, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce, Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Peter Harkovitch, Member
Recreational Vehicles - Rent & Lease Campers - Rent & Lease Motor Homes - Rent & Lease
Alternate Business NamesAK Motor Home AK Motorhome.com B & B RV B & B RV Rental
On December 2, 2010, Pete Harkovitch of B & B RV Rental LLC e-mailed BBB and said his company will not respond to complaints from our organization. Per his request, BBB stopped sending complaints to the company.
On January 28, 2014, in an attempt to reopen the lines of communication, BBB reached out to B & B RV Rental LLC via certified mail at 2821 Devin Circle, Anchorage, AK 99516. BBB also wished to inform the company that as it is our responsibility to inform businesses of communications from their consumers, BBB will once again forward complaints to the company. However, on February 7, 2014, the certified letter was returned to BBB as undeliverable.
On June 25, 2014, BBB reached out to B & B RV Rental LLC via e-mail. Pete Harkovitch responded by stating his company will not respond to BBB complaints; he stated he handles complaints in-house with his customer service department. BBB replied to this e-mail and explained we must do our due diligence by sending a copy of each complaint to the company. Jana Harkovitch responded by stating any correspondence BBB sends to B & B RV Rental LLC will be returned.
On June 26, 2014, BBB reached out to B & B RV Rental LLC via mail at 6633 Brayton Drive, Anchorage, AK 99518. BBB informed the company that we have noticed a pattern of complaints, and requested the company work with BBB to address the pattern and eliminate the underlying causes. However, on July 10, 2014, the letter was returned to BBB with "Return to sender" written across the top.