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Find a Location

Beaver Coach Sales of Oregon LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBeaver Coach Sales of Oregon LLC

    RV Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/30/2014

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Beaver Coach Sales of Oregon LLC offers new and pre-owned, towable and motorized RVs for sale Also offers 15 indoor and outdoor RV service bays, an RV Parts Departments, and RV Rentals. 

    Products & Services

    RV Dealers, Class A Diesel Motorhomes, Class A Gas Motorhomes, Class C Gas Motorhomes, Class C Diesel Motorhomes, Fifth wheels, Travel Trailers, New, Used, Consignment

    Business Details

    Location of This Business
    62955 Boyd Acres Rd, Bend, OR 97701-8237
    BBB File Opened:
    3/22/2004
    Years in Business:
    12
    Business Started:
    2/1/2012
    Business Started Locally:
    2/20/2001
    Business Incorporated:
    2/20/2001
    Accredited Since:
    9/30/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    60
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    10:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Tyler R Kelly, Owner
    • Mr. Ben Tuma, Member
    • Ms. Katie Molby, Marketing Manager
    • Mrs. Teresa Mikkelson, Accounting Assistant
    • Mr. Sean Lakin, Operations Manager
    Contact Information

    Principal

    • Mr. Tyler R Kelly, Owner
    • Ms. Katie Molby, Marketing Manager

    Customer Contact

    • Mr. Sean Lakin, Operations Manager
    Additional Contact Information

    Fax Numbers

    • (541) 322-2190
      Other Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    3/22/23 Paid $204,000 Purchased a brand new never used motorhome.Drove it straight home from dealer. The next day/evening it rained. Following day I went inside the rv after the rain, less than 48 hours in my possession, and major water leak from ceiling to bottom of RV wall. Upon further examination the Fiberglass wall is delaminating. Meaning it has been leaking for a while. Water intrusion is worst thing for motorhomes and will significantly hurt resale and value of motorhome. It cant be repaired easily and requires significant body work. On top of delamination, there is rust/corrosion on steel where leak is. This will lead to safety issues.Dealer acts like they did not know. I told them on day 2 about the issue and on day 3 that I was going to return for a refund or exchange for another motorhome. They have denied my request and only offer to repair. I was buying and wanting a brand new motorhome free of major defects and water damage. Owners son told me prior to purchase this unit was in excellent condition and free of major defects. I believe they sold me this unit knowing it had damage so they could get it off their books, and now only offer the manufacturer to repair under warranty. Meanwhile I went from buying a brand new motorhome to purchasing a majorly repaired motorhome with unknown issues that will arise later due to water damage. Plus, repair would take months and I will be out thousands in payments and loss of use for several trips planned with my family. I feel I was deceived on its condition. The value of a repaired motorhome such as this would be worth tens of thousands of dollars less than one brand new condition (significant value drop). Further mold will most likely develop and my wife has auto immune disease and highly allergic to mold. I have never used the motorhome. I had it for less than 2 days, then it went straight back to dealer. I have found other consumers who are also having same issues as me. I am not the only one
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    George and Sandee B

    1 star

    05/12/2022

    This place is a joke!!!Great when they are taking your money, but when it comes to service/warranty work they are clueless. Had an appointment six months in advance, the parts they ordered were wrong, they broke the part getting it out so the ten hour job ended up taking sixteen dayswe are full timers so that was sixteen days in hotels, Very, Very expensive. No communication from anyone on their staff. We called everyday, spoke to multiple people and no one knew what was going on.Job was done half a**ed. Staples and dirt left on the floors. Three jobs not even addressed/fixed. And to make matters worse there were two very long and deep scratches on our brand new Riverstone Legacy!!!NOT a happy camper right now!!If I could give them a minus 4 stars I would.Would not recommend getting any service or warranty work done here, save yourself the headaches and stress!!

    Beaver Coach Sales of Oregon LLC Response

    03/13/2024

    Well, let me start by saying I apologize for the nature of your experience.  No matter how hard we try we have yet to make everyone happy all of the time but I do not believe its due to a lack of effort. 

    In instances where repairs are necessary our aim is to rectify deficiencies as quickly and efficiently as possible with authorization by both the customer and the manufacturer in accordance with manufacturer guidelines and applicable state laws and statutes. 
    In this situation as in any other we are obligated to participate in the resolution to the degree the manufacturer recommends as any post sale resolution within the warranty period is specific in nature and requires pre-authorization.
    In some cases where repair components are required the delays in receiving them can be long and we understand this is an unavoidable inconvenience. In some cases the components are ordered and are broken or incorrect upon receipt. 
    There are a great many components and moving parts that all must act in concert to deliver a trouble free experience and at some point in the lifetime of the unit those components *** fail. In those cases we strive to remedy the failures as quickly as possible both for the owner and our own benefit as we have limited space to park units on a long term basis. Delaying this process benefits nobody. 
    This is in no way intended to compel you to return if it is not your wish to have your vehicle repaired at our facility. As unfortunate as that *** be, I understand your reluctance. I hope that you have found a facility that can meet your expectations. 


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