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BBB Accredited Business since
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This company offers automobile radiator and muffler repair services.
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A BBB Accredited Business since
BBB has determined that Mac's Radiator meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Curtis MacDonald, President
Radiators - Automotive Auto Air Conditioning Equipment Auto Repair & Service Brake Service
Alternate Business NamesMac's Radiator & Repair Inc
6147 SE Foster Rd
Portland, OR 97206 (503) 777-4706 (503) 416-6781 Directions
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Additional Phone Numbers
- (503) 416-6781(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I emailed the president of the company about an issue I experienced with my car from 6-24 to 6/29. The email is too long to put in here, but basically my car fan is now damaged AND my AC unit is no longer working after having work done at the Hillsboro location. On top of that, Rich tried convincing me that my car did not even have an AC and I didn't know what I was talking about. He then tried to back track after realizing I was right. The company never responded to my complaint nor have they offered any resolution for the issue. I can send email via attachment if you would like.
Desired Settlement: I want my car back in working order like it was when I came in there.
I had not received an e-mail regarding this issue, i will look into it and reply within 24 hours of today 7-28-16
like a stated in the previous email, we dont have any record of a e-mail sent by this customer. I was able to locate copies of the work we performed on a 2003 Kie RIO with a 1.6 DOHC engine with 132,857 miles the vehicle was in our hillsboro location on 6-23-16. at that time the customer stated that the vehicle is overheating. We preformed a pressure test to find a large crack in the top tank of the radiator, we informed the customer that this would need to be fixed before we could do a complete test on the system. We were authorized to do comlete the following repairs
install new radiator
new radiator cap
install new upper and lower radiator hoses and clamps
reverse flush the cooling system
install a new thermostat and gasket
add new antifreeze
replace starter with a re-manufactured starter
change the oil and filter
(a copy of our invoice is attached)
At no time in this process did we work on the a/c system. I spoke with Kyle (store manager and technission) he clearly remembered the job and stated that the a/c was not working at the time the vehicle was in the shop due the a/c compressor being frozen/locked up and it didn't have a a/c belt on the vehicle. |( this is typical in the case of the compressor freezing up because the pulley will no longer turn and the belt keeps turning causing the engine to lug and the belt to smoke and make a loud noise. to avoid this the belt is cut off so the engine will run correctly) Kyle also remembered that the pulley on this compressor was rusty what will happen over time if the belt isn't on it. Kyle did say that he wasn't in the shop when the customer picked up the vehicle, the other shop employee that the customer spoke with may have stated that the RIO didn't have a/c ( some don't because of their small engines ) and he wasn't the person how did the work. If the customer would like to take the vehicle back and let Kyle at the Hillsboro store look at it we would not charge to check it out. We are more than happy and do stand behind the work we do, but we cant do that for work unrelated to the work we did.