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BBB Accredited Business since

Whitepages Inc

Phone: (206) 973-5100 Fax: (206) 621-1375 1301 5th Ave Ste 1600, Seattle, WA 98101 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers online white pages.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Whitepages Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Whitepages Inc include:

  • 595 complaint(s) filed against business

Customer Complaints Summary Read complaint details

595 complaints closed with BBB in last 3 years | 260 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 142
Billing/Collection Issues 14
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 437
Total Closed Complaints 595

Customer Reviews Summary Read customer reviews

25 Customer Reviews on Whitepages Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 24
Total Customer Reviews 25

Additional Information

BBB file opened: April 07, 2003 Business started: 07/01/2000 in WA Business started locally: 07/01/2000 Business incorporated 08/12/2005 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State
801 Capitol Way S, Olympia WA 98504
Phone Number: (360) 725-0377

Type of Entity


Business Management
Mr. Alex Algard, CEO Mr. Tom Ager, Customer Service Representative Ms. Liz Powell, Marketing Manager
Contact Information
Customer Contact: Mr. Tom Ager, Customer Service Representative
Principal: Mr. Alex Algard, CEO
Business Category

Publishers - Directory & Guide

Hours of Operation
24 hours a day 7 days a week
Alternate Business Names
Whitepages Current Whitepages Pro

Customer Review Rating plus BBB Rating Summary

Whitepages Inc has received 3.04 out of 5 stars based on 25 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.