Business ProfileforGrid Property Management, LLC

My husband and I are former clients of Grid Property Management in ********, ******. Over the four years that they handled our property, Grid mismanaged it in multiple ways. They conducted services on the house that werent adequately checked with us. In several instances, they pushed through home improvements that we didnt desire, claiming they could because it was in the contract only to give themselves a cut with in-house contractors. Meanwhile, they failed to provide actual necessary improvements that we and the tenants requested. Examples include:They falsely advertised a garbage disposal and then lied to the tenants that we wouldnt fix the misunderstanding, blaming it on us.They failed to get a fallen limb taken care of for tenants for months, even though the tenants were asking, and eventually the city had to come take care of it. Grid never responded during that time.They canceled garbage service on our tenants and then, when they complained, blamed it on us. We eventually had to restart and manage the service ourselves, even while still paying Grid.They "lost" the key in the lockbox while it was tenant occupied, so we had to make them rekey the house.A tenants dog chewed our wood floors, but they didnt notice on the walkthrough, hold back adequate funds to fix it, or get it fixed.They issued an incorrect **** with a grossly high rent amount and then lied about having sent us a corrected one when I contacted them.When we needed to move back into the house during the pandemic. They advised us incorrectly about moving back into our home, telling us it wasnt possible due to legal restrictions. We had to do the research with the city to prove otherwise so they would give our tenants notice, even though they had lawyers who should have a) known the rules or b) looked them up for us.Overall, it was a nightmare experience and we would recommend anyone give them a wide berth.

***** and *********************:I feel its important to note that your concerns were brought to our attention at the very end of our relationship. When you made us aware of your concerns, you did so via a series of unexpectedly caustic emails. We would have been happy to answer any questions or address any concerns you had if given the chance, but at the end of our relationship you were consumed with believing the absolute worst about us in every situation and had no desire to actually resolve your concerns.Youve now submitted a series of negative reviews a full 18 months after we ended management of your properties. I find this inexplicable. On behalf of my entire team, I will now address your claims point by point to set the record straight.Home Improvements: Grid is specifically set up for owners who wish to delegate to others the professional management of their investment property. Our contract outlines that we are to make repairs to the property as needed to ensure the property stays in good condition up to $250 per item without requiring prior owner permission. Any repair we perform is with good reason. **** uses third-party licensed and bonded contractors for all maintenance workwe have no in house contractors. Our 10% service management fee is clearly and separately broken out on all financial statements. It is not a cut.Tree Limb: The tree limb came down right after the major ice storm that came through in 2021. With hundreds of full-sized trees down in the ******** area, arborists and landscapers were prioritizing the most urgent cleanup incidents and were booked out for weeks. Garbage Disposal: This was a marketing mistake on Grids part which we told you about when we found the mistake. No one blamed you for this marketing mistake. We explained the situation to the tenants, and they understood. Garbage: We would never cancel garbage service for a tenancy. After the garbage company sent the garbage bills to our prior office address, the tenants incorrectly assumed you were paying the bill directly and had made an error. You elected to restart service in your own name rather than allowing us to do it.Flooring: The tenants who caused this damage were indeed charged for the cost of the repair. Repairing the floor would have delayed a new group of incoming tenants who, concerned about COVID exposure, elected to move in anyway and told us that if they went on vacation, we could send in the flooring company during that time. The tenants decided not to have us come in. The money was retained in your account. Keys: While we were helping coordinate the visits you scheduled at the home a set of keys went missing from the lockbox. As far as we could tell, a third-party contractor misplaced the keys while in transit back to our office. As soon as we were notified we asked for your permission to rekey the home. At the time, you denied our request, accused us of asking you to pay for it (we didnt) and then got angry when we explained that we were paying for the requested rekey ourselves. You declined our request and demanded to do the work yourself. We reimbursed you for this cost.Form ****s: Some of the ****s sent had a transposed number row. We noticed the mistake and filed updated ****s. When you contacted us about your ****, we informed you that updated ****s had already been filed with the *** and mailed to you. We also emailed you a new copy just in case. Legal Advice: As we inform all our clients, we are not attorneys. The FAIR Act and COVID led to an onslaught of new and changing landlord/tenant laws all designed to protect tenants. The confusing web of laws provided a challenge for even the best attorneys. The most we can do is pass along the advice that we receive from our attorneys. They are very good at what they do, but they are not infallible. We wish the both of you the best. Grid Property Management

The wealth of detailed excuses and lack of taking responsibility in this response are emblematic of Grid's entire approach to service. The mere number of issues listed here should give some hint of the disorganization, lack of communication and frustration we experienced working with ***** and his team. We feel the responsibility to share this so that others can make up their own minds, because not only does Grid not seem to believe the customer is always right, we didn't feel they thought the customer was *ever* right ... even about their own investment.