If yes, click here to login.
BBB Accredited Business since
Phone: (360) 753-0916 Fax: (360) 753-0931 115 McCormick St NE, Olympia, WA 98506
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers property management, commercial leasing and sales.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Cycle Real Estate Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Cycle Real Estate Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Karen Pate, Office Manager Karen Pate, Vice President Mr. Dan Pate, President
Property Management Real Estate - Rentals by Individuals Real Estate
Method(s) of PaymentChecks, Cashiers Checks, Money Orders, PayLease, Cash
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
115 McCormick St NE
Olympia, WA 98506 (360) 753-0916 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My boyfriend and I scheduled a home viewing 05/14/15 @11:30 a week prior. We did not receive any confirmation, which was already not really professional. We got lost and ran into road flaggers on our way to the home and tried calling the business. We finally got through eight minutes after our appointment and the receptionist told us he would let the realtor know. Two minutes later we pulled up to the home and the receptionist called me back and said the realtor had to cancel, because he had an appt @12. My issue is that he shouldn't have scheduled two appt within a half hour of each other when they were on opposite sides of town, even if we had shown up on time, he would've rushed us through the house just so he could get to his other appt. when we went to the office to discuss it, instead of trying to smooth things out with us, he made up a bunch of excuses and tried to make it our fault. That is not professional business. He did not care about getting or keeping our business. I'm sure the owners of the house are trying to get it rented and he just pushed potential renters away.
Desired Settlement: We would like to view the property, but prefer to have a different realtor show it to us. We would also like the homeowners to know about this situation.
Real Estate, Inc.
Problems with Product/Service
Read Complaint Details
Complaint: The association dues are very high. 279 a month- although this appears to depend on the size of each unit-.. For example, I recently discovered that several other units pay less. My problem with this HOA is that they never seem to repair maintenance issues that they are said to cover. There is always some excuse as to why they can't perform repairs. When repairs are done they are half done. The entire back fence was rotted in our back yard. They only replaced the portions that were falling over. To make matters more frustrating, they replaced the fence with untreated wood. We live in WA where it rains 9 months out of the year. The fence has already shrunk and the wood slats are now spacesd and gapped. When I called and told them the work was inferior they did nothing. The company recently moved to a much more expensive building that is appears to be very new. We were just told that our HOA dies would also go up! As far as I can tell-, very few repairs are made and the people there are very hard to deal with. The lawns are mowed occasionally- but there is literally NO landscaping care. In one year we have paid over 3600$ in dues and have only had 2-3 hundred dollars of shabby repairs on our fence. This company is stealing and I would like to see that they are in fact usin g our money to do what they say they should and not the bare bones minimum. And again, why did they move to a fancier more expensive building???
Desired Settlement: I would like to see the repairs done correctly. 279$ is very high for HOA dues and I would like to know that my family is not being taken for fools.
Business Response: Initial Business Response /* (1000, 9, 2014/08/15) */ Cycle Real Estate, Inc. is the Property Management Company that provides management services to the ******* **** ******** **** With that being said, Cycle Real Estate, Inc. does not run ******* **** ******* *********** *********** or the Board of Directors, we assist the Board of Directors, and we take our direction from the Board of Directors. We realize that we get blamed for everything that homeowners do not like, whether it is leaves falling from the trees making a mess, the brown grass, trim that needs painted or the homeowners who do not pay their dues and the list goes on. Cycle Real Estate, Inc. has not or does not pick and choose which homeowner will pay what dues. It is based on square footage of each unit, these percentages are outlined in the Associations Governing Documents that include the CC&R'S. The CC&R's as well as the rules & regulations are provided to every new owner as part of the documentation that is required by law to be included with each condominium resale certificate. The resale certificate has to be signed by both the seller and the buyer as required by law. The CC&R's as well as the Rules & Regulations for ******* **** ******* are recorded at the auditor's office so they are public records. There is an established complaint process that is in place and of public record so homeowners can communicate their questions & concerns with the Board of Directors who are the overseers of the Association. As I said earlier, we take our direction from the Board of Directors. Our job is to advise, assist and recommend when asked by the Board. Cycle Real Estate, Inc. does not vote on anything that comes before the Board of Directors or the homeowners. We did not hire the landscapers the Board of Directors did. Homeowners, vote and ratify the budget each year for the upcoming year. In the documentation that is provided, homeowners are advised on the upcoming projects for the next year, the scheduled amount of money that is to go into the reserves each month, the beginning and ending year's reserve balance, notice if the dues are to be increased or will remain the same if the proposed budget is ratified and if an increase is expected when it will go into effect.Everyone of the homeowners is provided with this information before they vote to ratify the annual budget. Projects and repairs are not done on an individual bases, they are done on a priority bases as determined by the Board of Directors. This process has nothing to do with Cycle Real Estate, Inc. In response to our moving our office, it has nothing to do with any owner of any property that Cycle Real Estate, represents. In response to Cycle Real Estate, Inc. stealing money, these false allegations were made without one shred of evidence. These allegations amount to defamation, which is illegal in the State of Washington. Legal counsel will be addressing this matter. Sincerely, ***** ****, Cycle Real Estate, Inc.
Customer Reviews Summary