BBB Business Review

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This business is not BBB accredited.

Ink4Less

Phone: (888) 488-4465 Fax: (815) 717-9420 Serving, Portland, OR 97224 https://plus.google.com/+Ink4less/posts View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers quality ink and toner products exclusively online, offering discount prices on printer ink cartridges, laser toner cartridges, laser printer drums, copier toner and solid inks. Ink4Less carries more than 6,500 compatible, remanufactured and genuine name brand (OEM) replacement cartridges for over 26,100 inkjet printer, laser printer, copier and fax models.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ink4Less include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ink4Less
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 10, 2009 Business started: 10/01/1999 in OR Business started locally: 07/01/2004
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Tim Justice, President
Contact Information
Principal: Mr. Tim Justice, President
Business Category

Printing Supplies Toner Cartridges Ink Cartridge - Refill & Sales Copiers & Copier Supplies Office Supplies

Products & Services

Ink4Less sells the following brand(s): Acer, Acom, Adler, AMS, and more., Apollo, Apple, Brother, Calcomp, Canon, Casio, Compaq, Compuprint, Copystar, Data Products, Datatech, Dec, Dell, Develop, Encad Computer, Epson, GCC, Genicom, Gestetner Corp, , Hasler, Hitachi, HP, IBM, Imagistics, Infotec, Jetfax, Kodak, Konica, Kyocera, Lanier, Lasermaster, Lexmark, Minolta, Mita, Muratec, Nashuatec, NEC, Neopost, Newgen Systems, Oce, Oki, Olivetti, Panasonic, Pitney Bowes, QMS, Rena Systems, Rex, Ricoh, Roland, Rosetta, Royal, Samsung, Sanyo, Savin, Sharp, Siemens, Source Technologies, Tektronix, Teleautograph, Troy, Unisys, Utax, Xerox

Ink4Less offers the following product(s): copier toner, Inkjet cartridges, mailing system supplies, maintenance kits, printer drums and imaging units, printer ribbons, solid inks, toner cartridges

Method(s) of Payment

Ink4Less accepts VISA, MasterCard, American Express, and Discover/NOVUS. We offer large corporations, education and government organizations Net 30 terms on approved credit. ACH payment options are available upon approval. 

Ink4Less does not accept checks, COD or money orders.

 

Refund and Exchange Policy

Replacements:

The majority of ink and toner cartridge issues can be resolved with simple troubleshooting procedures, which can be found on the Ink4Less FAQs page. If you do not find a solution through troubleshooting, please contact Customer Service for assistance so that a determination of whether or not the product is defective can be made. If we cannot resolve your issue we will gladly send a replacement at no charge.
Ink4Less.com provides a (1) One-Year warranty for Compatible and Remanufactured cartridge replacement. Genuine OEM cartridges are warrantied by Ink4Less for the first 30 days from date of purchase. If there is an issue with any OEM cartridge after the 30 days, the customer must contact the original (OEM) manufacturer for any possible extended warranty coverage (see OEM cartridge packaging for warranty information).
If you need to replace a defective product, the returned item must contain no less than 60% of the original ink or toner content and be within warranty timeframe as stated above. Replacements are for the same product, same condition and same brand.
If you need to replace a product, you must request an RMA (Return Merchandise Authorization) number first before returning the defective item. Products returned without an RMA number will be refused and returned to the sender at the sender's expense.
Ink4Less.com will ship replacement products at no cost via USPS Ground, UPS Ground or FedEx Ground shipping service. If you require replacements shipped overnight or via other express shipping service, you will be responsible for all shipping costs. Ink4Less.com will provide a free shipping label or issue a "call tag" for return shipping of defective product.
Exchanges
Ink4Less.com provides a (30) thirty day warranty for product exchanges, including all OEM, Remanufactured and Compatible products. If you need to exchange a product the item must be returned unused, unopened and within warranty. You will need to ship the product to Ink4Less.com once you have requested an RMA (Return Merchandise Authorization) number. You must provide customer service with the product part number you would like in exchange, before the RMA number can be issued. If there's a difference in cost, a refund or additional charge will be applied based on your original method of payment.
Products returned without an RMA number will be refused and returned to the sender at the sender's expense. The customer is responsible for return shipping charges and insuring the shipment in case it is lost or stolen during transit.
Returns
At times you may choose to return a non-defective item to Ink4Less.com. On all returns, we will refund you the price paid for the items returned. The original shipping charge will not be refunded unless Ink4Less.com made a mistake with your order. The customer is responsible for all return shipping and insurance charges, and accepts all risk of loss for the return products during shipment.
Ink4Less.com provides a (30) thirty day warranty from original order date for product returns. If you need to return a non-defective item for any reason; the item must be unused, unopened and in "as new" condition. OEM products are also limited to 30 days on returns.
If you need to replace a product, you must request an RMA (Return Merchandise Authorization) number first before returning the defective item. Products returned without an RMA number will be refused and returned to the sender at the sender's expense.
We cannot accept returns of certain items for a refund, including:
Any product that is returned more than 30 days after original date of order
Any product that is not in its original condition, is physically damaged, or is missing parts
Any photo paper supplies that have been opened, printed or used
Any clearance products (e.g., refurbished, new and opened box items)
Restocking Fee
A 20% restocking fee will be applied to all returns for refund if the return is the result of customer error, customer replaces printer or product is no longer needed. Shipping charges are non-refundable.
Canceled Orders or Shipping Address Errors
Canceled orders must be received by telephone before 12 p.m. PST. Order cancellations received after 12pm are too late to stop shipment and will incur shipping fees. Email requests to cancel orders cannot be accepted — you must phone in all cancellation requests. For refused packages or returns due to incorrect address, action, inaction or absence of the recipient, we will refund the order total to the customer's original form of payment, less shipping charges.

Alternate Business Names
Ink 4 Less Ink For Less Ink Four Less Ink-4-Less Ink4Less.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.