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BBB Accredited Business since
Phone: (253) 536-1925 Fax: (253) 536-7011 View Additional Phone Numbers PO Box 850, Spanaway, WA 98387
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This company offers drain cleaning, septic repair, hydro-jetting, electronic line locating, and color video pipe inspection.
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A BBB Accredited Business since
BBB has determined that DrainTech Northwest LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for DrainTech Northwest LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. David Kirkland, Owner Ms. Jodye Howard, Office Manager
Plumbing Drains & Sewer Cleaning Pumps - Service & Repair Septic Tanks & Systems Cleaning Pipe Inspection Plumbers
PO Box 850
Spanaway, WA 98387 (888) 236-8324 (253) 752-5545 (253) 848-4343
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (888) 236-8324(Phone)
- (360) 786-8324(Phone)
- (253) 752-5545(Phone)
- (253) 848-4343(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Our septic was not working, they came out to repair it and charged us $318.00. The man who worked on our septic even stated he wasn't sure if it was rectified when he left and that we should feel free to call him. We even installed a new timer after they had left to see if that would fix it and it is still not working. When I called the office to talk to the woman there she basically just argued with me saying that it was fixed when he left, which it was not. She said he told her it was working and I explained it only worked manually and the auto had not even had time to come on because we weren't running any water when they were here, she continued to argue with me and yelled at me asking why my husband, who was at work, wasn't calling. She refused to help and argued with everything I said. I shouldn't be charged for them fixing something that is still broken, especially when I gave them an opportunity to come back out and try to rectify it or even try to help us over the phone, but they wouldn't. She just argued that i was wrong. VERY poor customer service.
Desired Settlement: Because I have had to call a different company to fix what they failed to, I don't believe I should have to pay for their "services". All they did was reorganize the wiring with zip ties. That obviously didn't fix anything.
In response to BBB complaint #...
I reject this response because it is dishonest. At this point, we see more insulted by the fact that the office manager is saying things again that are untrue. We had another compact come out and they found and fixed the issue within twenty minutes. All that was wrong is that the wire nuts were not silicone filled. A company who had been doing this business for twelve years should certainly have seen that the electric tape around the wire nuts was loose and should not have even been there to begin with. The timer we purchased and replaced did no damage to the system and was actually returned because the original timer worked fine. However, the pump never worked in auto mode and my husband never said that. The woman in the office did shout at me and accused me of shoouting at her. I told her at that time over the phone how dissatisfied we were with the service we received. I guess I should've emailed so I could prove that I had complained to her about her service since she is clearly trying to act dismayed. It's not even about the money, if this woman weren't si incredibly disrespectful it would be much easier to handle m We called a company, not a friend, to fix the issue. We had to pay them as well, but their cost was a third of yours and actually rectified the problem.
I am appalled at how much the story was bent in the rebuttal from the business. The technician even told us at our door before he left that he was uneasy about the system because it hadn't worked in automatic. Which it couldn't possibly have since he even told us it would need much more water to turn on automatically. The office manager got angry with me as I explained that too her and that's when she asked for my husband to call. I have never felt so utterly disrespected. It's unfortunate that we couldn't resolve this between ourselves and the company. Had they made efforts to actually come out and rectify the issue and been polite about it there would be no issues. The fact of the matter is that what the office manager is saying is inn complete contradiction with what the technician told us.
We regret that our communications