Customer ReviewsforSouth West Plumbing, Heating, Air & Electric

This past week we had a plumbing emergency that turned out to be bigger than we initially thought, and we quickly became overwhelmed with the potential disaster. Our home is old, with the expected cast iron pipes, *********** wiring, etc. It needs a lot of work there's a long list of improvements on our years long plan to be tackle. When the cast iron main return from one of the bathrooms became clogged, we did everything we could to fix it and then called plumbers. It turned out the pipe was nearly rusted through, wasted built up and blocking everything. A previous plumber made a shoddy repair that led us to believe the issue was resolved and we could simply wait until that improvement reached the top of the list. Well, on this week it shot to the top of the list.From the moment we reached out to South West, we were met with competence, professionalism, and compassion. They recognized the urgency of the situation and wasted no time in getting a team to our house to fix the problem. They took the time to confirm the severity of the issue and ensure we were being taken care of. ****** wants a surprise plumbing issue like this but they handled it with extraordinary compassion and professionalism, completely putting our minds at ease and worries to rest.What blew us away was the level of dedication and commitment everyone we talked to showed in helping get us our bathroom ***********. They went above and beyond, assessing the issue, scheduling us quickly, the technicians doing the work, every part of the experience. It was evident they genuinely cared about our well-being and wanted to minimize the disruption to our lives.It's rare to see large companies, or many small ones for that matter, actually prioritize people and show the kind of compassion and technical expertise that South West did. They're customer service, value, and expertise is truly commendable. We feel very fortunate to have found a company we can trust and rely on for all our plumbing needs.

The entire South West Team provided prompt and excellent service solving our plumbing issue this past week from investigating the problem and determining solution; repair and installation; as well re-jetting and functional check. The entire team was professional, courteous, and friendly; keeping us informed throughout the process. Would like to recognize in particular the effort provided by ******, who handled the demolition and installation phase. We appreciate how he meticulously cleaned up, reinstalled the outdoor slate tiling after refilling the excavation hole, as well as moving our laundry room appliances back in place and reconnecting everything. Thank You South West Team!

I called South West Plumbing because I had a water heater leak.The technician checked my current water heater and said it was installed incorrectly and , I believe he said not up to code. Anyway, he gave me several different quotes. The one that made most sense was naturally the most expensive. I went ahead and had it done thinking my home insurance would cover some of the cost which was over $4000. The technician did a great job with the installation. This is not against the worker at all.My insurance company called me after the work was complete and told they only cover damages but not the new water heater. This was my mistake not to call them first. My insurance adjuster said that she did research for my area and found that the price they charged (over $4000) was over double what any other company would have charged.Its too bad that companies are able to rip people off like this legally. I will NEVER call them again and will be sure to let everyone I talk to know to not call them. I just wish there was something else I could do. Such obvious price gouging. Should be illegal.

I called South West plumbing to repair a cold waterline in the crawlway under my home that had frozen The homes' water had been shut off to avoid any damage. About an 18 inch segment of 1/2 inch cpvc pipe under the house leading to a hose bib had frozen and needed to be replaced.Even and his partner from South West plumbing were very courteous and professional.So far so good----HOWEVER, THE ***** OF THE REPAIR WAS SIMPLY OUTRAGEOUS!!! I was charged $1406 to replace about 18 inches of easily accessible 1/2 inch cpvc. This was after a $71 military discount and a $71 senior discount had been subtracted. I feel the price I paid was CLOSE TO BLACKMAIL. I had to commit because I couldn't even flush a toilet until the repair was completed.For taking advantage of a person in a difficult position, I wish I could rate South West plumbing even lower than one star.P.S. If anyone in South *************** reads this review, please reference invoice Number one one five five zero four six zero five seven to ascertain if an error was made to my billing.

Technician ***************** was super efficient and very courteous. She took the time to explain what she was doing so my wife was very comfortable with her and her professionalism. Thanks *********

South West Plumbing was great in diagnosing our water leak problem! **** was professional, knowledgeable, did careful work, helpful and a great job of clean up afterwards!

**** and his apprentice was very professional and Knowledgeable. Got the job done quickly and helped me understand everything I needed to know. Answered all of my questions thoroughly. Excellent service and we will continue our business with them...thanks!

My technicians were great.Courteous, cleanly, friendly, competent.Couldnt be more impressed.-***

Have used SOUTHWEST PLUMBING exclusively for the past 30+ years. Always reliable! *******************! Always solve the problem! They may not be the cheapest in *******, but their good work is worth the few extra $. Home technician ***************************** was on time, efficient, professional, found the issue and solved it. About an hour and 10 minutes in total at the house. SOUTHWEST PLUMBING is my go to today and in the future!