If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers all phases of plumbing services from small jobs to large commercial jobs. We also offer drain cleaning and backflow repairs.
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that M P Plumbing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jon Egge, President Mr. Rick Charriere, Vice President Ms. Denise Frickey, Office Manager
Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Contractor - General Green Builder Backflow Testing Drainage Contractors
Products & Services
M P Plumbing Company sells the following brand(s): Bradford White, Rheem, Delta, Moen, American Standard, Toto, Kohler, ISE
M P Plumbing Company offers the following product(s): Water Heaters, Faucets, Sinks, Garbage Disposals, Insta Hots, Toilets, Showers, Tubs
Hours of OperationMonday - Friday 7:30am - 4:30pm
Method(s) of PaymentCheck, cash, credit and debit cards
Alternate Business NamesMilwaukie Plumbing Co
15330 SE 82nd Dr
Clackamas, OR 97015 (503) 655-9161 Directions
PO Box 393
Clackamas, OR 97015
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The plumber that MP Plumbing Co. sent to my house, on September 3, 2013, to repair the water dripping from my kitchen sink did not fix the problem and caused damage to the diverter valve of my water filter and to the cartridge.
Desired Settlement: Refund of $199.50, which I paid to MP Plumbing Co. In addition, I need MP Plumbing to pay for a new diverter valve and a new cartridge for my water filter.
Business Response: Initial Business Response /* (1000, 8, 2014/09/11) */ This customer has never contacted us regarding this situation. We have been trying to contact her since we received this BBB complaint as we never worked on her water filter back in 9/3/2013. We repaired a drain on the kitchen sink and installed her parts on the kitchen sink faucet on 9/3/13. On 9/19/13 we returned to her home on a complaint that the handle was loose on the kitchen sink faucet, this is a faucet that she purchased elsewhere and that she had other plumbers working on as well. We charged her an hour minimum she paid the our plumber and then stopped payment on the check. As you can see by the invoice she signed for the work. We have had no contact with her since this. The owner of our company has made several attempts to contact this customer to discuss this matter since we received the BBB complaint. 9/5/XX - X:XXpm. 9/9/XX X:XXpm. 9/11/XX X:XXam. She also attempted to get ahold of the on site manager, ***** ********** to try and resolve the issue. 9/5/XX X:XXpm. 9/9 2:35pm. Called the management company, ****** **** *********** they stated they will no longer be dealing with this property. MP Plumbing feels that we have made every attempt possible to resolve this situation with no response from the customer. This customer has made no attempt to contact us directly and had no knowledge of any issue for almost 1 year until this BBB complaint. We would like to have this complaint eliminated from our record. Thank you Initial Consumer Rebuttal /* (3000, 12, 2014/10/02) */ I'm writing regarding the response of the owner of MP Plumbing Co. to my complaint. I totally disagree with his response; therefore, as I stated before, I maintain my complaint. I expected the owner of MP Plumbing to send his response to my complaint to the BBB. In addition, due to the fact that I was afraid that the owner of MP Plumbing Co. would be rude to me and due to the fact that I am ill, I was unable to return his phone calls. When I did talk to the owner of MP Plumbing, he was very rude and would not let me speak. I disagree with the response of the owner of MP Plumbing Co. for the following reasons: 1) It is untrue that the plumber of MP Plumbing Co. "repaired a drain on the kitchen sink and installed her parts on the kitchen sink faucet on 9/3/13." On September 13, 2013, the employee of MP Plumbing Co. came to my condominium for the first time to look at the water leak in my kitchen sink. He stated that there was no water leak and that instead the problem was caused by the faucet. Acting in bad faith, he removed the faucet and put it back. He also told me that MP Plumbing had a faucet to sell me. MP Plumbing employee got upset because I told him that instead of buying a new faucet, I was going to request a replacement faucet and parts from the manufacturer. I paid MP Plumbing Co. $199.50, which included a charge of $8.50 for material. What kind of material and material for what? After the MP Plumbing Co. plumber left, I noticed that the faucet was extremely loose. When I received the new faucet and parts, I acted in good faith and I called MP Plumbing Co. to schedule a second appointment for the plumber to install the new faucet and parts. On September 19, 2013, the same MP Plumber came back and again acted in bad faith. On this occasion, again I acted in good faith and I told the plumber that I needed a new water heater installed. He was very rude and intimidating and was upset because I didn't buy one of their faucets. He pretended that he was going install the new faucet and parts sent to me by the manufacturer. Then, he stated that the wrong faucet and wrong parts had been sent to me. He insisted in selling me on of MP Plumbing faucets. He put back the faucet incorrectly and left. Subsequently, my faucet and water filter malfunctioned. I didn't know the MP Plumbing employee had broken my faucet and diverter valve of my water filter. 2) I thought that MP Plumbing had taken advantage of me the first time because they charged me $199.50 for no work performed by their employee. On September 19, 2013, I refused to pay him $118.00 because he didn't install the new faucet and parts. I thought that they were trying to take advantage of me again. Because the MP Plumbing employee was intimidating and rude, I was scared. I signed the order and gave him a check for $118.00 because I didn't know that he had broken my faucet and the diverter valve of my water filter. On August 19, 2014, a plumber came to my condominium to look at the water leak in my kitchen sink. He told me that the faucet was broken. He also told me that the diverter valve of my water filter was also broken. As a result the hot water got thru my water filter causing damage to the cartridge. I replaced the cartridge in January 2014, which should have lasted one year. I need to replace the cartridge immediately because the hot water caused damage to it. I paid for the cartridge about $70.00. I also bought the part for the faucet that needed to be replaced. Attached is the receipt. Again, I request that the BBB offers me this opportunity to participate in mediation or binding arbitration. I maintain that to resolve this matter MP Plumbing Co. refunds me $199.50. In addition, I need MP Plumbing to pay for a new diverter valve and a new cartridge for my water filter. Thank you for your time and attention to this matter. ***SUPPORTING DOCUMENTS REDACTED BY BBB*** Final Consumer Response /* (4200, 32, 2014/12/19) */ I don't want to continue the process of trying to get them to replace the water filter cartridge and diverter valve. I will accept their offer of a refund. Final Business Response /* (1000, 43, 2015/01/23) */ It is unfortunate that it has taken so long to get to this point but we are happy that we have been able to come to a satisfactory resolution. To resolve this issue we are putting a refund in the mail today. We appreciate all the effort by the better business bureau to help us resolve this.
Problems with Product/Service
Read Complaint Details
Complaint: This business has lied and is using illegal business practice. They charge for travel time, without letting you know that they do this. When confronted about the fact that they charged me for 30 minutes drive time, they lied and stated the invoice shows 10 minutes (however, I have the invoice and will upload it if possible). The business charged me $52.50 for 30 minutes of travel. The manager then stated that they never charged for 30. That the tech was in Aloha and went back to the office, then to my house, which is 10 minutes away. I feel this company is incredibly dishonest I cannot believe they charge customers for drive time. I was never told that when I called (which the female receptionist admitted to), even though the manager stated she had. He then had to retract it. The company lies and is dishonest across the board.
Desired Settlement: Full refund of travel time and reversal of their shady business practice. There is no reason to charge for travel time, etc. If they did not have customers, they would not have to travel anywhere. Other plumbers do not charge this and it is ridiculous.
Business Response: Initial Business Response /* (1000, 6, 2014/07/24) */ MP Plumbing is a family owned business since 1942. We have tried very hard to build out customer base by giving our customers exceptional service and good value for their money. Over the past 72 years we have helped thousands of individuals, families and businesses solve their plumbing problems. We recognize that with helping people, there may be a misunderstanding once in awhile. MP Plumbing tries very hard to make every effort to resolve issues fairly with our customers. A small business counts on loyal customers to survive. Regarding these allegations against us we find them unnecessary and unfounded. Travel time in the plumbing industry is a common practice, whether it is included in the hourly rate or in the first hour on the job. Our plumber was on the customers jobsite for 1 hour and 10 minutes which the GPS shows (attached). We charged 1 hour and 30 minutes to the customer which makes our travel charge 20 minutes. Our plumber did come from Aloha however he did not charge the customer all of the drive time, again only 20 minutes. This customer has used us twice before this call, this year, and has never voiced a concern on travel time before? Unfortunately, on this call when the complaint came in it was a relative of the customer that called in. MP Plumbing offered to credit 15 minutes of time, $26.25 to the relative. We never heard back until this complaint was filed? We will refund the requested amount of $52.50 to the customer, however we desire to have this claim eliminated from the records as it is unwarranted. ***SUPPORTING DOCUMENTS REDACTED BY BBB*** Initial Consumer Rebuttal /* (3000, 8, 2014/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) You may be a family business, but you have shady practices. I am more upset about the continual lies. You cannot say you charged me for 20 minutes travel time, when my invoice clearly states 30. Your plumber was doing work for about 1 hour only. Please stop with the lies. You offered my Step-Father $17.00 (1/2)of the supposed 20 minutes you charged me and he told you to keep it, you would lose more in business from those of us that have used you in the past and that is the truth. He also stated I would be filing a complaint, so you knew this was occurring. In fact, you told him that was fine. You stated you had "vehicles to fuel and maintain" and you had to charge extra for that. You did send me back the full amount. However, I still feel you have lied to many people and have a shady practice. My family and friends will not use your service again and this complaint should not be removed. It is completely warranted and any potential future customers have the right to know that you are not upfront and honest and when confronted you continue to not be truthful. It is sad that this came to this when it could have been resolved when my step-father talked on the phone to resolve this and you chose to lie.