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BBB Accredited Business since
Phone: (253) 846-3340 Fax: (253) 846-7733 PO Box 731768, Puyallup, WA 98373 View Additional Email Addresses
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This company offers residential and commercial plumbing services.
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A BBB Accredited Business since
BBB has determined that Henry & Sons Plumbing LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Henry & Sons Plumbing LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jesus Enrique Cruz, Member Ms. Ana Maria Cruz, Member Mr. Henry Cruz, Owner
Plumbers Plumbers - Commercial Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Inspection Water Heaters - Repairing Water Main Contractors Water Wells - Inspection Bathroom Remodeling Remodeling Services Remodeling Services - Foreclosed Property Pipe & Valve Fitters Pipe & Valve Fitters - Gas Handyman Services Garbage Disposal Equipment - Industrial & Commercial Leak Detecting Instruments Water Leak Detection Valves Valves - Repairing Garbage Disposals - Household Gas - Propane Propane Gas Plumbing Water Heaters - Dealers Sewage Disposal Systems Sewer Pipe Water Filtration & Purification Equipment Water & Sewer Line Protection Kitchen & Bath - Design & Remodeling Kitchen Remodeling Contractor - Remodel & Repair Contractor - Gas Drainage Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 731768
Puyallup, WA 98373
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Additional Email Addresses
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- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Was told by plumber ***** **** the owner's son that to find a leak from my Master bath shower it would be a fee of $285.00. He spent approx 1 hour looking with a 3 ft camera and determined that water was coming from somewhere near the shower handle but without opening the wall to the shower to expose all plumbing by removing tile he could not determine cause of the leak. The shower handle was not taken apart by the plumber to expose plumbing behind it. Upon the plumber leaving I took the handle apart and exposed the plumbing behind, then did a few different leak tests with a bucket to collect at the shower head to see if it was plumbing behind that was leaking, that test passed, second wih pouring water down drain itself to see if that produced leak and that passed finally determined the leak to be caused by insufficient caulking around shower handle allowing water to leak through behind tiles shower wall. My complaint is that his leak search was only half completed and a less invasive approach was able to be used to assess where leak was coming from. Despite not finding the leak he still charged for a service that wasn't finished.
Desired Settlement: I was charged $285.00 for a service only partially completed, I'm requesting that $100 from the $285 job be used for the hour he spent looking for the leak but as the job was only partially completed that $185 be refunded for only partial job being completed. I feel more effort should have been exhausted prior to going to an invasive route of opening tile work.
*** ****** approved a leak search for a leak from the upstairs shower area to the downstairs bathroom for $285.00 plus tax, the price was given as a flat rate price as his signature and initials in the paperwork show. Our company does not work by the hour;*** ****** was very aware of it as he signed and initial. *** ****** states that the leak is at the handle, which is not correct, the leak is inside the wall from the shower valve to the shower head. We told *** ****** that we do not work on tile and that he would need to get a tile person or the water damage that we refer to him. Mr. ******** girlfriend stated that *** ****** installed the shower valve himself, and that he and another plumber (which he said is not longer in business) however it appears that he did not installed the shower valve correctly. We told *** ****** that we would return (at no extra charge) after he had the wall exposed to given the price for the repairs. *** ****** call our office to ask if we could tell him if the handle on the valve was leaking. We told him that we needed the wall exposed; He never call back until we received this complaint. Perhaps we should contact Mr. ******** Insurance company (****) and find out why he would like to have us state that is a caulking issue? I am very sorry but if *** ****** installed the shower valve incorrectly. I will not commit Insurance fraud. And as the refund money he is requesting, I am afraid that is not possible since we do not work by the hour, and I can not have our customer rate our hourly rate, we spent more that the hour that he claims, but besides the point he agreed to a flat rate charge, and that is what he received. In the invoice we clearly tell him that he needs to have the wall exposed to comeback, which he never did. I hope this solve this matter, please let us know if not, and we can contact Mr. ******** Insurance company and exchange information about his claim.
Just like the customer stated that we are correct, that the leak was inside the wall and not at the handle of the faucet, it proofs that we are correct. It is clear that this customer is just trying to get money back, because on his mind was to expensive, upon arrival at the customer's house I gave the price of $285.00 plus tax to conduct a leak search and he stated that our office told him that it will be $59.95 plus tax to find the leak. At the time that the office person received his call he was told that the $59.95 plus tax was a trip fee, and that the technician will give him a price for a leak search, and the trip fee would be waived if he did any work.
Customer Reviews Summary