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Description

This company provides plumbing service and repair in the surrounding areas of Seattle, Tacoma, Everett and Bellevue, WA.  


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Beacon Plumbing & Mechanical Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Beacon Plumbing & Mechanical Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 41 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

41 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 10
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 26
Total Closed Complaints 41

Additional Complaint Information

On June 21, 2013, BBB recognized a pattern of complaints from consumers regarding billing, service and customer service issues. Consumers allege they are quoted a price for service when they call Beacon Plumbing & Mechanical Inc, but the fee for services and parts increases after the work is completed. Consumers claim they were not aware of or expecting these fee increases. Consumers also allege after the work has been completed by the company, further damage is caused to their residence. Consumers further allege when they present their concerns to employees of the company, they experience poor customer service.

Beacon Plumbing & Mechanical Inc is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Beacon Plumbing & Mechanical Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: June 01, 2002 Business started: 04/01/1999 in WA Business started locally: 04/01/1999 Business incorporated 01/01/2002 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
http://www.lni.wa.gov
Phone Number: (800) 647-0982

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. Bill K Cahill, President
Contact Information
Principal: Mr. Bill K Cahill, President
Business Category

Plumbers Plumbers - Commercial Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Hydronic Heating Water Leak Detection Water Heaters - Dealers Water Heater - Tankless Electrical Power Systems (Residential & Commercial) - Backup Systems Furnaces - Industrial Water & Sewer Line Protection

Products & Services

Beacon Plumbing & Mechanical Inc offers the following product(s): Air Conditioning, Air Conditioning, Drain & Sewer Cleaning, Drain & Sewer Cleaning, Emergency Plumbing Service, Faucets, Faucets, Furnace Repair, Furnace Repair, Gas Piping , Gas Piping , Heat Pumps, Heat Pumps, High Pressure Jetting, High Pressure Jetting, New Water Service, New Water Service, Restaurant Plumbing, Restaurant Plumbing, Sewer Repair, Sewer Repair, Sewer Replacement, Sewer Replacement, Showers, Showers, Sinks, Sinks, Toilet Repair and Replacement, Toilet Repair and Replacement, Toilets, Toilets, Tubs, Tubs, Water Heaters, Water Heaters


Customer Review Rating plus BBB Rating Summary

Beacon Plumbing & Mechanical Inc has received 3.68 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.