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BBB Accredited Business since
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This company provides plumbing service and repair in the surrounding areas of Seattle, Tacoma, Everett and Bellevue, WA.
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A BBB Accredited Business since
BBB has determined that Beacon Plumbing & Mechanical Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Beacon Plumbing & Mechanical Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 41 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||26|
|Total Closed Complaints||41|
Additional Complaint Information
On June 21, 2013, BBB recognized a pattern of complaints from consumers regarding billing, service and customer service issues. Consumers allege they are quoted a price for service when they call Beacon Plumbing & Mechanical Inc, but the fee for services and parts increases after the work is completed. Consumers claim they were not aware of or expecting these fee increases. Consumers also allege after the work has been completed by the company, further damage is caused to their residence. Consumers further allege when they present their concerns to employees of the company, they experience poor customer service.
Beacon Plumbing & Mechanical Inc is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Bill K Cahill, President
Plumbers Plumbers - Commercial Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Hydronic Heating Water Leak Detection Water Heaters - Dealers Water Heater - Tankless Electrical Power Systems (Residential & Commercial) - Backup Systems Furnaces - Industrial Water & Sewer Line Protection
Products & Services
Beacon Plumbing & Mechanical Inc offers the following product(s): Air Conditioning, Air Conditioning, Drain & Sewer Cleaning, Drain & Sewer Cleaning, Emergency Plumbing Service, Faucets, Faucets, Furnace Repair, Furnace Repair, Gas Piping , Gas Piping , Heat Pumps, Heat Pumps, High Pressure Jetting, High Pressure Jetting, New Water Service, New Water Service, Restaurant Plumbing, Restaurant Plumbing, Sewer Repair, Sewer Repair, Sewer Replacement, Sewer Replacement, Showers, Showers, Sinks, Sinks, Toilet Repair and Replacement, Toilet Repair and Replacement, Toilets, Toilets, Tubs, Tubs, Water Heaters, Water Heaters
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview