Business ProfileforApollo Drain & Rooter Service, Inc.

Jan 6, we hired Apollo to replace our water heater, due to water not heating up. They told us that we needed to hire an electrician first for a wiring update before they could install the heater. We hired an electrician that they recommended. After a few hours of installation, our heater/hvac stopped producing heat. Called them but they were now closed until Monday. We left them a voice-mail to call us back. Jan 16th, they rescheduled for someone to come back to inspect their work. Their guys came at 5pm, left at 5:05, saying that it was a filter issue and that they don't do that type of work, when before, it wasn't a filter issue. We fixed our filters, but still cold air was coming in and no heat. We called them again, and said they were busy until next week. Came again, the week after, saying it was the electrician who messed the wiring and that they couldn't do anything. Called the electrician company that they recommended, came in the next day, and said it wasn't them, but it was the other guys. Showed us what they had to do and had fixed it. Electrician charged us $900 for inspection that Apollo had broke. Called them on Jan 30th, to let them know of the issue, and *******, their dispatcher/scheduler, told us that their manager, ******* would call us by Thursday to get this fixed. It is now, Tuesday, a week later, and they still have not reached out, called, emailed or texted about the on going issue. They have charged us $6000, which is fully paid, and still charging us for the 3 guys that came in without fixing the issue.