Business ProfileforEye Clinic of Fairbanks

I ordered a new pair of glasses (second pair from this business, first pair there were no issues), I paid about $700 for this new pair, Flexon with Cable Temples, they took 3 months to deliver them, and they delivered them broken, (the break was not noticed until i took them off a few hours later and the ear piece fell off). I called them that day and asked what can they do, they replied bring them in tomorrow and we will look at them. That went well, i was informed that they will need to order a new set of Temples from the factory, 6 months later still no replacement, i go in and ask what's going on, they had informed me that they had significant issues with staff not doing their jobs, and they will reorder (actually put on order for the first time since it wasn't actually done 6 months earlier). 3 months later, still not ordered, 1 month later, put on order again, 1 month later still not delivered. 1 month later (its been a year since the full glasses put on order the first time) I am now told "Too Bad, we do not work with that distributer anymore." Asked to talk to a manager, i was given a BAD attitude about that request, finally talked to a manager and she talked with me and told me that she would look into it and get back to me. Never got a response. Went back a few weeks later talked with another manager, with the sales person assaulting me during my conversation with the different manager. She told me that she would contact me the next day, she never called... that was 3 weeks ago today (today is 21 July 23).