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BBB Accredited Business sinceAdditional Locations
Phone: (888) 450-9675 Fax: (714) 564-8725
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This company offers exterior residential painting.
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A BBB Accredited Business since
BBB has determined that Cwpwa Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Washington Department of Labor & Industries
7273 Linderson Way SW, Tumwater WA 98501
Phone Number: (800) 647-0982
Type of Entity
Business ManagementMr. Chris Heeregen, VP of WA Region Mr. Frank Garcia, Customer Service Manager
Alternate Business NamesCollege Works Painting Inc
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Contracted (6/10/16) with an employee/intern of College Works Painting to paint home, which included: -start date of August 10-15 (latest) pending extreme weather difficulties (rain) -pressure wash of home -scraping of old paint -hammering in nails, caulking, sanding/smoothing -painting of home (brush/spray/roller) -daily walk through to ensure satisfaction -daily clean up (have two children and a dog) After numerous delays due to work on one previous house, "crew issues," and broken promises of starting, had a 1:1 meeting with "E********" on 8.24.16: "Summary of today's discussion: -Communication/Transparency is the focus PLAN: -Finish door today. -12PM to 7PM, with your crew. -Returning Sunday to do work, with crew. -Goal of wrapping up Monday/Tuesday (8/30/16). The Work: -Scraping/Sanding as we discussed. -Downspouts same color as Trim (Whitetail) -Gutters --> Demo of Whitetail vs. Morning Fog so we can finalilze -No Painting of concrete foundation -Sprayed pain is NOT being thinned. -Spraying at upward angle/slow and steady application. -May apply second coat to South Facing Walls of home. Let me know if anything was missed. See you tomorrow. -****-" Door was not completed for 3 more days. 8/29/16 received Text that house may be completed by Tuesday 8.30.16. May roll into Wed 8.31.16. After two crews quit and numerous calls to CWPWA - was informed that two crews would assist on Wed 8.31.16. Received communication from neighbors that only two people worked on house while starting/completing between 8.31 and text communication received on Friday 9.2.16 @ 8.22PM stating home was complete. Upon arriving home, house appears to have none of the original contracted work completed on any 1 section. Job - unprofessional, incomplete,. Portions still remain unpainted. Back yard in unusable due to paint chips, equipment, paint on lawn, uncleaned. Back yard Motion sensor light - broken, needs replacement. Front Door Barrier with paint markings of numerous colors.
Desired Settlement: At this point, I seek either: A). Guarantee of job completion by most senior crew with job satisfaction guarantee and replacement of the Back Motion Sensor Light OR B). A Full Refund including a replacement of the motion sensor light.
We are very sorry for the experience you have had with us thus far. It is to our understanding that our representatives D**** and R**** have reached out to you and have scheduled a time when they are returning to your home to address all of the issues. If you are still in need of further assistance please contact us at our corporate office .
thank you for giving us the opportunity to make things right.
College Works Painting
Problems with Product/Service
Read Complaint Details
Complaint: A College Works representative (Andy) came to our house in March and prepared a bid to paint our house. He pressured us to accept the bid on the spot in order to get a 10% discount. We hesitated, but signed the contract and paid a $1681.41 down payment on the $6725.65 price. Andy said that he would be in contact with us in June to do the design consultation. We were never able to make contact with him. We finally called HQ and they put us in contact with Jarrod, Andy's supervisor who said that Andy was no longer with the company. Jarrod came out last week to do a walk through and at the end said that he would not be able to do the job based on the contract price. We would either have to agree to pay to do a second coat, or upgrade to a better paint. He did say that if we didn't agree to that, he could ask to have our down payment refunded. I told him that I was not comfortable making a decision on the spot. On Monday, I spoke with Chris, the owner of College Works, WA and explained the situation. I told him that I wanted them to complete the project based on the signed contract price. He said that he could only do that if we were willing to adjust to his schedule. Our contract stipulates a July/August time frame and he said that he would only be able to do it at the end of September. I told him that is not acceptable given the risk of rain and cold weather. He tried to pressure me into accepting his proposal. He even offered to pay 5% interest on the deposit if we were willing to cancel. He explained that he no longer has someone covering the area and would have to pay someone else extra money plus hotel. I hesitated and he threatened to take the 5% offer off the table if I didn't accept immediately. He then berated me for 30 minutes since I wouldn't accept. He also divulged personally sensitive information about his former employee that I found inappropriate. I then found out on Tuesday that he cancelled my contract before I even called him back with my answer.
Desired Settlement: College Works reneged on the contract and then cancelled on me in the peak painting season, am I left scrambling to try and get my house painted before the winter. I am in the midst of getting other bids but it is difficult. I expect College Pro to pay the difference between what a comparable bid from another painter is and the contract price originally quoted to me. I am losing out on the 10% discount that I implicitly paid for by paying the large down payment upfront.
Regretfully, our representative in Mr. ****** area had to
Consumer Response: We will find another painter and have College Works Painting reimburse us for the difference for a comparable bid. We will provide College Works Painting with estimates.
We have spoken directly to Mr. **** and are awaiting comparable estimates.
|9/22/2014||Problems with Product/Service|
|8/20/2014||Problems with Product/Service|