This business is not BBB accredited.

Cascade Painting & Design Inc

Additional Locations

Phone: (541) 385-3359 View Additional Phone Numbers 64990 Gerking Mkt Rd, Bend, OR 97701 http://www.cascadepaintinganddesign.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers residential and commercial paint services, cabinet and deck refinishing as well as asphalt contractor services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Cascade Painting & Design Inc include:

  • Failure to respond to 1 complaint(s) filed against business
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cascade Painting & Design Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 14, 2006 Business started: 09/01/1990 in OR Business started locally: 09/01/1990 Business incorporated 12/18/2003 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Construction Contractors Board
700 Summer St NE Ste 300, Salem OR 97301
http://www.oregon.gov/ccb
Phone Number: (503) 378-4621
ccb.info@state.or.us

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Corporation

Business Management
Mr. Lance Monson, President
Contact Information
Principal: Mr. Lance Monson, President
Business Category

Painting Contractors Asphalt Seal Coating Contractors - General

Hours of Operation
Monday - Saturday 7:00am - 7:00pm
Method(s) of Payment
Cash or Check
Refund and Exchange Policy
We offer a one-year warranty on our work.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    62999 Layton Ave #6

    Bend, OR 97701

  • THIS LOCATION IS NOT BBB ACCREDITED

    64990 Gerking Mkt Rd

    Bend, OR 97701 (541) 420-1726 (541) 385-3359

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: cracks in paint throughout the house within 1 year of a complete remodel of said home. Also have "bubbles" on the exterior walls of house that contractor (***** ******) promised to repair. ***** came into my house On Oct. 7, 2014 and did some caulking and marked all needed areas (except master bath, he forget to do) with blue tape for follow up of paint and finishing. For 5 weeks I have called him repeatedly but he will not answer his phone or return my calls. He also has not addressed any of the "bubbles" on the exterior paint.

Desired Settlement: I would like ***** and his team to come back and do all the repainting repairs on both the interior and exterior of my house as soon as possible. Thank you.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Cascade Painting & Design Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)