This business is not BBB accredited.Additional Locations
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eShakti sells made-to-order women's clothing in both standard and custom sizes, and standard and custom styles.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for eShakti include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 42 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||33|
|Total Closed Complaints||42|
Additional Complaint Information
On October 29, 2015, BBB recognized a pattern of complaints regarding concerning delivery, product and refund issues. Consumers claim there is a significant delay in receiving their ordered products, and the business is unresponsive to inquiries about their order status. Consumers allege that custom ordered products are delivered in the incorrect size and there is a delay in receiving refunds.
eShakti has responded to complaints by offering refunds, credits, providing tracking numbers and/or confirming delivery.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ramamoorthy Parameswaran, President Mr. B G Krishnan, CEO
Online Retailer Womens Apparel - Retail
Products & Services
eShakti sells the following brand(s): eShakti
Method(s) of Payment
Visa, Mastercard, American Express, and Discover credit cards
Refund and Exchange Policy
Within 30 days from the date of order delivery, refunds are available via the following options:
- a refund of the item purchase price, in the original form of payment OR
- an eShakti Gift Card (store credit) for the item purchase price, any applicable customization fee, and the associated shipping fee for the returned item(s)
Between 31 and 60 days from the date of order delivery, we offer a refund of the item purchase price in the form of an eShakti Gift Card.
Please note that if the garment does not fit you as you expect, we now offer a free replacement within 10 days of accepting your remake request (please log into "My Account" on eShakti.com to fill in the request form, upload a photo, and add comments describing the fit issue).
Alternate Business NameseShakti.Com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview