BBB Business Review

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This business is not BBB accredited.


Additional Locations

Phone: (855) 374-2584 View Additional Phone Numbers 4205 148th Ave NE 102, Bellevue, WA 98007 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


eShakti sells made-to-order women's clothing in both standard and custom sizes, and standard and custom styles.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for eShakti include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 42 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

42 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 5
Guarantee/Warranty Issues 1
Problems with Product/Service 33
Total Closed Complaints 42

Additional Complaint Information

On October 29, 2015, BBB recognized a pattern of complaints regarding concerning delivery, product and refund issues. Consumers claim there is a significant delay in receiving their ordered products, and the business is unresponsive to inquiries about their order status. Consumers allege that custom ordered products are delivered in the incorrect size and there is a delay in receiving refunds.  

eShakti has responded to complaints by offering refunds, credits, providing tracking numbers and/or confirming delivery.

Customer Reviews Summary Read customer reviews

16 Customer Reviews on eShakti
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 16

Additional Information

BBB file opened: February 25, 2002 Business started: 01/15/2000 in DE Business started locally: 12/01/2000
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Department of Revenue
6500 Linderson Way SW Fl 1, Tumwater WA 98501
Phone Number: (800) 451-7985

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ramamoorthy Parameswaran, President Mr. B G Krishnan, CEO
Contact Information
Customer Contact: Carmella Heverin, Customer Service
Principal: Mr. Ramamoorthy Parameswaran, President
Business Category

Online Retailer Womens Apparel - Retail

Products & Services

eShakti sells the following brand(s): eShakti

Method(s) of Payment

Visa, Mastercard, American Express, and Discover credit cards


Refund and Exchange Policy

Within 30 days from the date of order delivery, refunds are available via the following options:

- a refund of the item purchase price, in the original form of payment OR

- an eShakti Gift Card (store credit) for the item purchase price, any applicable customization fee, and the associated shipping fee for the returned item(s)

Between 31 and 60 days from the date of order delivery, we offer a refund of the item purchase price in the form of an eShakti Gift Card.

Please note that if the garment does not fit you as you expect, we now offer a free replacement within 10 days of accepting your remake request (please log into "My Account" on to fill in the request form, upload a photo, and add comments describing the fit issue).

Alternate Business Names

Customer Review Rating plus BBB Rating Summary

eShakti has received 4.34 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.