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          Aosom LLC has 1 locations, listed below.

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            • Aosom LLC

              27150 SW Kinsman Rd Wilsonville, OR 97070-8246

              BBB Accredited Business

            Business ProfileforAosom LLC

            Online Retailer
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.83/5stars

            Average of 46 Customer Reviews

            Customer Complaints

            56 complaints closed in last 3 years

            20 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/27/2016

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Aosom LLC is an online retailer. 

            Products & Services

            Online Retailer

            Business Details

            BBB File Opened:
            1/25/2010
            Years in Business:
            15
            Business Started:
            4/18/2008
            Business Incorporated:
            4/18/2008
            Accredited Since:
            9/27/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            150
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Wei Li, General Manager
            • Mr. Rudy Mendoza, Customer Service Supervisor
            Contact Information

            Principal

            • Mr. Wei Li, General Manager
            • Mr. Rudy Mendoza, Customer Service Supervisor

            Customer Contact

            • Mr. Rudy Mendoza, Customer Service Supervisor

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            56 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/28/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Timeline:1/31/24 - I placed an online order for the "outsunny chaisse lounge - set of 2) in the amount of $376.29 via the Aosom website 2/6/24 - received the furniture and my husband attempted to assemble but was not able to as the holes did not line up with the screws. I called the business and they said I needed to send pictures - no further info other than send pictures. I asked to have a manager call me back and was told someone would call within 24 hours. 2/12/24 - I did not hear back from anyone despite multiple attempts ( via email feedback) to restate my case about the defective product. I submitted pictures and was told someone would get back to me within an hour 2/13/24 - No one from Aosom called me back so i called and was told that I did not understand how to assemble furniture and they suggested I hire a handyman 2/15/24 - I had a handyman look at the furniture and he stated it could only be put together with additional drilling. I send this to the company in an email and was told I could return the product. 2/28/24 - I returned the product on or about 2/20 and was only given a partial refund of $301.05. I am still owed $75.24 as i should not be liable for return shipping on a defective product.
            Read More

            Customer Reviews

            46 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Thomas H

            02/20/2024

            I ordered an office chair with heat and massage. After unpacking I found the chair to be too low even in the highest adjustable position and the front edge of the chair is so much higher then the seat of the char it hurt the bottom of my thighs and since the seat of the buttock area is so low it is vary difficult to get up off the chair.I offered to return the chair with full remittance but they wanted me to pay for return shipping. The chair costs $180 and the shipping costs $130, They refuse to pay for a detective product of theirs.

            Aosom LLC Response

            02/27/2024

            Hi ******, I see that you already reached out to our customer service team about the massage chair not meeting your expectations.  As listed on our website, this chairs highest point is *****", so the product is product itself is not defective.  I'm sorry we were unable to find a resolution with you. 

            Local BBB

            BBB Great West + Pacific

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