Business ProfileforAosom LLC

Timeline:1/31/24 - I placed an online order for the "outsunny chaisse lounge - set of 2) in the amount of $376.29 via the Aosom website 2/6/24 - received the furniture and my husband attempted to assemble but was not able to as the holes did not line up with the screws. I called the business and they said I needed to send pictures - no further info other than send pictures. I asked to have a manager call me back and was told someone would call within 24 hours. 2/12/24 - I did not hear back from anyone despite multiple attempts ( via email feedback) to restate my case about the defective product. I submitted pictures and was told someone would get back to me within an hour 2/13/24 - No one from Aosom called me back so i called and was told that I did not understand how to assemble furniture and they suggested I hire a handyman 2/15/24 - I had a handyman look at the furniture and he stated it could only be put together with additional drilling. I send this to the company in an email and was told I could return the product. 2/28/24 - I returned the product on or about 2/20 and was only given a partial refund of $301.05. I am still owed $75.24 as i should not be liable for return shipping on a defective product.