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View Additional Phone Numbers 6710 McEwan Rd, Lake Oswego, OR 97035
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We offer a wide range of quality, cost-effective products from
categories such as Home Goods, Health & Beauty, Outdoor & Patio, Pet Supplies, Sporting Goods, Tools, Toys & Hobbies, and
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Aosom.com include:
- 18 complaint(s) filed against business
Factors that raised the rating for Aosom.com include:
- Length of time business has been operating
- Response to 18 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||18|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||45|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Wei L, General Manager
Online Retailer Massage Equipment & Supplies Office Furniture & Equipment Exercise Equipment & Machines - Sales Furniture - Outdoor Home Decor, Accessories & Gifts - Online Retailer Pet Supplies & Foods - Retail Landscape Lighting Internet Shopping
Products & Services
Aosom.com sells the following brand(s): Aosom, Homcom, Outsunny, Pawhut, Qaba, Soozier
Aosom.com offers the following product(s): Over 1500 items covering the product categories listed in Products and Services above
Method(s) of PaymentPayPal, Visa, MasterCard, American Express, and Discover
Refund and Exchange Policy
Thousands of customers have been happy with our customer service because of our "No-Hassle" returns program which makes your purchasing experience as simple as possible.
All of our products come with a return period of 90 days from the date of original delivery. If within the 90 days you are not completely satisfied with your purchase or no longer need the item (if unopened) we will assist you with a return for full refund minus a 20% processing fee (or minus the shipping fee if it was paid separately).
Our products also have a warranty of 90 days, so if your item arrived damaged (even from the shipping company), please notify us right away so we can assist you in replacement parts, an exchange (depending on availability) or a return for a full refund.
In this day and age, we understand people’s time is valuable, so if there is an issue of damage, please supply pictures when you message us to help us assist you faster. Depending on the damage, there are times when we can use the pictures as the actual return, thereby eliminating the time and hassle of packaging up the product and returning it to us for an exchange or refund.
Alternate Business NamesAosom LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview