BBB Accredited Business since
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This company offers commercial and residential moving, storage, and office relocation services.
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A BBB Accredited Business since
BBB has determined that Emerald Moving Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Emerald Moving Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
These agencies may include:
Type of Entity
Business ManagementMr. Jon Giffin, President
Moving Services - Labor & Materials Piano & Organ Moving Storage Units - Household & Commercial Movers
Hours of OperationMonday-Friday: 8am to 5pm
Saturday: 10am to Noon
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
4630 Cloudburst St
Eugene, OR 97402 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (877) 343-6155(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Emerald moved and stored my personal contents (art and furniture) into two wooden storage pods on their premises. The contents have been stored and paid for for over seven years. Billing issues (inconsistent timing, inaccurate record keeping) persisted over the entire time. The owner was always unavailable for any communication and personnel at the reception/billing position were constantly changing. Starting in February 2015 I tried to obtain access to my contents in order to remove them from storage. I was constantly told that it wasn't enough notice, I could not come on a weekend, and they just didn't have enough staff to get my two storage pods from their location within their warehouse. Finally I wrote an email and sent a persona representative and said that I wanted access to the pods on Friday, May 29th, accommodating their weekday requirement even though I lived 2 hours away. When the pods were opened, I discovered that they had packed the expensive Italian leather furniture (sofa and love seat) incorrectly. The sofa was on the bottom of the pod with everything piled on top of it, including the love seat - seat facing seat. There were no moving blankets on them or between them for a moisture barrier. As the furniture was pulled out, the leather furniture was covered with a white/gray substance and the seats were discolored. The company personnel when shown the damage shrugged and then ran to get a cloth with water to try to clean the damage. I insisted that was inappropriate and the damage was due to their own packing method. Shortly the office manager appeared and said that all she was prepared to due was pay the moving claim rate of 60 cents per pound for the damage. She determined what she thought the weight of the furniture was and gave me a check for $90. I said that was unacceptable and that I was taking the furniture, took pictures and would be filing a complaint or other actions for restitution of the damages.
Desired Settlement: Portion of seven year storage fee reimbursed for the two damaged items and/or additional compensation for the damage.
To whom it may concern,
Customer Reviews Summary