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BBB Accredited Business since

T & S Transportation & Installation Inc

Phone: (425) 349-3922 Fax: (425) 349-3734 View Additional Phone Numbers 11527 Cyrus Way Ste 3, Mukilteo, WA 98275 View Additional Email Addresses http://www.tnstrans.net


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Description

This company offers moving and storage services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that T & S Transportation & Installation Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for T & S Transportation & Installation Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on T & S Transportation & Installation Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 15, 1999 Business started: 02/01/1991 in WA Business started locally: 02/01/1991 Business incorporated 01/31/2007 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

US Department of Transportation
1200 New Jersey Ave SE, Washington DC 20590
http://www.dot.gov
Phone Number: (202) 366-4000

Washington Utilities & Transportation Commission
1300 S Evergreen Park Dr SW, Olympia WA 98504
http://www.wutc.wa.gov
Phone Number: (888) 333-9882
consumer@wutc.wa.gov

Type of Entity

Corporation

Business Management
Mr. Ray Tanner, President
Contact Information
Principal: Mr. Ray Tanner, President
Business Category

Movers Storage Units - Household & Commercial Transportation Services Used Household and Office Goods Moving (NAICS: 484210)


Additional Locations

  • 11527 Cyrus Way Ste 3

    Mukilteo, WA 98275 (800) 404-4991 (425) 349-3922

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/4/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: we used T&S Transportation as a moving company (based on their advertising) as well as a storage company. They have damaged many of my items, broke several other items including an expensive fan and a large glass table and lost several others. in return, they have only provided a small compensation based on the weight of damaged items. And that was all they did.

Desired Settlement: To be compensated for a larger amount as the compensation they have offered does not cover a full replacement of even one damaged item. This company should not be in business of moving and storing peoples valuables as they have no regard or respect for people's personal belongings and family heirlooms. They do not take the care necessary to conduct the business they are in properly and honestly

Business Response: Dear BBB.

Dr. ****** ordered service for 6/14/2014 to have 7150 lbs of
household goods picked up for storage. She specifically requested and initialed
the per pound coverage on the bill of lading to aquire that coverage and
declined the available replacement coverage to save the additional $500.50 that
it would cost as well as the additional $50.05 monthly cost for coverage in storage.
So her desire for replacement coverage without paying for it is not reasonable
at all.

Our investigation into her claim does not support her
estimated $1500.00 replacement value either. Our findings are as follows:

The outdoor table with the glass top that was broken has a
typical new value of about $200.00 with the glass included however the glass
itself would cost less than $100.00 to replace and that is what the coverage
would have been had she paid the $800.50 for replacement coverage.

The ceiling fan and lamp fixture had a broken pot metal arm
that mount to a fan blade. A pot metal construction fan are commonly available
at **** ***** or ***** for about $125.00 and would have been covered
accordingly had she paid the $800.50 for replacement  coverage.

There were also two pressboard bookcases that were coming
apart. Normally pressboard furniture is not covered because they have little
structure integrity and are not built to handle being moved. The smaller
bookcase fell apart and was not delivered. It was the only “missing article” we
are aware of. The taller bookcase with the back coming off had a back that we
could not find a match for. Replacing both of these we found commonly available
for about $150.00 had she paid the $800.50 for replacement coverage.

Now lets do the math. Replacement coverage, had she paid the
$800.50, would have covered $100.00 for the replacement glass. Replacement
coverage on the fan and lamp fixture would have covered about $125.00 and the
bookcases would have been replaced for about $150.00. That would have given her
about $375.00 in total, not the $1500.00 suggested. We have already processed
her claim on the basis of her declared coverage at .60 cents per pound and that
calculated to $267.00 coverage. We added $100.00  to compensate her for the inconvenience
giving her a total of $367.00. This was in addition to giving her two months of
storage for free ( saving her $421.85 in storage fees) to satisfy her request
for additional consideration to affordability.

Our in house review of this claim determined that the glass
on the table should have been packed as well as the fan and lamp. The book
cases should not have been accepted for storage. Dr. ****** packed everything
but the damaged goods and the crew went ahead and accepted the unpacked goods
to try to meet the needs of the customer.

In conclusion I would suggest that Dr. ****** suggestion of
$1500.00 value to her claim borders on insurance fraud. The articles in
question don’t amount to one third of her suggested replacement value and had
she paid the additional $800.50 for full value coverage she would have received
about $10.00 more than she did. We were generous to Dr ****** in our
considerations given as we are with all our customers. We have literally
thousands of satisfied customers in our 24 years of operations and almost all
of them are extremely happy with our professional and economical service. Dr.
****** simply wants much more than she paid for.

*** ******
T&S Transportation and Installation Inc.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on T & S Transportation & Installation Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)