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BBB Accredited Business since
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This company offers moving support for disabled and seniors including cleaning, packing, moving and final move out preparation. We also provide the same services to the general public.
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A BBB Accredited Business since
BBB has determined that Supportive Services of Oregon Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Supportive Services of Oregon Inc include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Todd Burton, President
Movers Cleaning Services Used Household and Office Goods Moving (NAICS: 484210)
Hours of Operation8:00am - 5:00pm Monday - Saturday
By appointment Sunday
Method(s) of Paymentcash, check, Visa, MasterCard
Alternate Business NamesSupportive Services Moving Supportive Services Moving & Hauling
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5100 SE Harney Dr # 8
Portland, OR 97206 Directions
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Additional Phone Numbers
- (503) 422-1000(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We hired this company to mover out household items including furniture, a CA King Bed, and 2 Queen Bed, A couch, etc. 2 movers came in and they complained that they could not unscrew the 2 queen beds and moreover they complained that these 2 queen beds are assembled by Furniture store. I called and Danina service came to our place to unscrew these 2 queen bed easily. THEN They complained that they could not unscrew the KING Bed as well and this KING Bed were originally dissembled and assembled by their movers about 8 months ago. So they took everything from their truck (they put our couch, and alot of items int the truck ) at first and took everything back and put in our garage and LEFT. We did not have any beds to sleep on that night of Saturday, 4/2. We called the new movers to move our stuff on Sunday 4/3 and new movers found out there were 2 large round screws are missing from my KING Bed (only 2 left) - Without these 2 large round screws, the king beds could not be installed. This king bed was bought from Fisher Furniture and it's Italian Maple Veneer, made in Italy. We tried to contact this company about 2 missing screws that their movers took with them or misplaced somewhere. We could not find these screw in the apartment. We need these 2 large round screws back from this company. The bed costs $4K to buy it.
A: our crew did not complain about the two beds being assembled by the furniture store. There were two screws that were cross threaded and the heads were stripped (not by us) thus we could not get them out with our regular equipment. We were in the process of getting a third crew member over there with the proper tools to get the screws out when we called that off due to having to pull off the job due to the customer being verbally abusive to our crew.
B: we did not complain about handling the king bed. Our crew did watch her break part of the king bed as she was trying to disassemble it. She then blamed our crew for her mistake.
C: After she would not stop verbally harassing and abusing our crew we informed them to take everything off the truck and put it in her garage.
E: Our crew witnessed her picking up the two screws that are now missing. She is blaming us for losing them and/or taking them with us. We did not mishandle them nor did we take them
F: she has contacted us over and over about the screws. We do not have them. She misplaced them. She has threatened to give us bad reviews wherever she can and that she will attempt to ruin our business over this.
We did not damage any of her items, we do not have her scres and we just want her to leave us alone.
The KING BED was originally disassemble and assembled by THIS COMPANY's MOVERS, that I hired the same company 8 months ago. Their movers' faults. The new movers from the same company could not unscrew one side of bedframe of the KING BED Frame. They misplaced 2 large screws (which they did unscrew them out) and could not find these 2 large screws anywhere.
Problems with Product/Service
Read Complaint Details
Complaint: Made verbal commitment to move items within a specific amount of time that we had budgeted for, were late showing up, The two men that came and moved our furniture, did not show up until 3:45 P.M. after moving a 4 bedroom house that same day starting at 7:00 A.M. The temperature that day (6/26/2015) was 102 degrees. They were exhausted and burned out from the previous move. They should had not been allowed to move two four bedroom homes in one day, especially at 102 degrees. We had numerous items damaged.....front door jam, brand new couch and chaise was ripped in several places, and soiled. Two broken dresser drawers, shoe shelf, and a small dresser fell off the top shelf of their moving truck while in transit, we had to throw them out they were so badly damaged. A lot of our furniture was soiled from body sweat and grease. They did not move what we asked them to move and did not listen to instruction. We also asked them to have their boss call us and tried to contact their boss several times the next day, only to get a response such as "he's not reachable at this time". This company is clearly not a reputable company, otherwise they would have tried to make the situation right!!
Desired Settlement: We would like a full refund of $454.12, which is what we paid them for their services. This amount will not even begin to cover the repair costs to all of our damages.We will have to pay our apartment for the damage to the front door jam, which will come out of our deposit.
i'd like to first off state that i would generally not respond to customers in the manner of which i'm about to.
Business Response: they signed a legal document stating that all items were received in good and satisfactory condition. They also signed the bill of lading stating what level of protection they would be offered if any damages did occur. That level is 60 cents per pound of any damaged items. That's the level of protection they opted for and it's the only level of protection we are legally obligated and allowed to offer them. We asked them to send us pictures of any damages and they have not. Our driver, once again, says that all that they are saying in regard to damages is not true. If it's not true what else can he say? If damages occurred (blatantly and right in front of them) as they claim then why would they sign a document that stated that none did occur? They have threatened to 'see you in court' after we refused to be bullied into providing them free service. They also helped unload some of the items out of the truck. Once they touch an item we are no longer responsible for any damages after they touch that item. I am very much calling them out as being dishonest because they are being dishonest and threatening. i disagree with (but am not surprised by) their assessment of our reputation on Thumbtack. They are repeatingly asking us to do something we are not legally allowed to do. I invite them and the BBB to contact ODOT and ask them if they do not believe us or go on their website and look it up. It's there for all the public to see.
Problems with Product/Service
Read Complaint Details
Complaint: Worst experience ever! Movers showed up 45 min early and appeared to be under the influence. One of them placed their wet cup of soda on top of my very expensive brand new hardwood dresser, which left a nice ring on it. They took 50 minutes to drive 10 miles on a Sunday. I left after them and got to the new home 20 minutes before them...not sure if they made a pit stop and I wouldn't be surprised. When we arrived one of them stood and watched the other one move the furniture. I asked them 5 times to move together. I was so frustrated that I ended up moving half of my own things because I couldn't take it anymore. When I left for a moment, I came back to my new home only to find the lazy worker was taking a **** in my new bathroom for 15 minutes on the clock and didn't even apologize or ask me if it was okay to use my personal bathroom....worst company ever. I could've hired a real moving company that would have made this move quick and painless which would have been the exact opposite of this crappy experience. I would NEVER hire them again nor recommend them to anyone. I have sent this complaint to the business on 11/22/2014. They responded with a promise to call me the very next day. It has been two weeks and I have heard nothing from the business regarding my complaint. I am very disappointed in their lack of customer service and business practices.
Desired Settlement: A full refund for the service.
Business Response: Initial Business Response /* (1000, 5, 2014/12/09) */ We dispute 90% of this customers complaints and have documentation to back that up. To begin with her facts are off (we arrived 15 minutes early and it was on a Saturday and we did not take 50 minutes between load and unload sites) She signed a legal document at the end of her move that states when we arrived, what day it was and that her belongings were moved to her satisfaction. Customers are not allowed in our trucks. If any of our customers, including her, has any complaints or disputes with our service we encourage you to call us to discuss the bill and any issues. Our number is on our truck. Our worker did use her restroom without asking which is against our company policy. We cannot give her a refund. It is against ODOT regulations. If we give her a full refund as she requests she can then turn us into to ODOT and they would then fine us. We can offer to make amends for damages as stated in the contract she signed which we fully abide by as is required to keep our ODOT license. However, she signed the document stating all was delivered in acceptable condition. We are obligated by ODOT to abide by that contract. She has complained three times on various websites about us. We're sorry she is frustrated but are at a loss on what we can legally do to make amends for her experience at this point. We tried to contact her once and have responded on this site and to her on her other avenue's of complaints and a have also offered to have her call us. We would be more than willing to discuss this with her as we have told her from the beginning. To other potential customers i would ask that you use the other 1,000 of satisfied customers we've had since we were established in 2003 in establishing an opinion about us. We get lots of compliments because we earn them and we care. We are doing our best to learn from this experience so that no matter what the reality of the situation is that we do not leave a customer in such an unhappy state and opinion about our company.
Customer Reviews Summary