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BBB Accredited Business sinceAdditional Locations
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This company offers local, interstate and international moving service for residential and business customers, including packing and storage.
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A BBB Accredited Business since
BBB has determined that Olympic Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Olympic Moving & Storage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
US Department of Transportation
1200 New Jersey Ave SE, Washington DC 20590
Phone Number: (202) 366-4000
Type of Entity
Business ManagementMs. Jill Ihly, Vice-President Ms. Jillian Ihly, Admin Manager Mr. Kris O'Bannon, President Mr. Jim Sanders, Marketing
Movers Moving Supplies Packing & Crating Service Piano & Organ Moving Storage Units - Household & Commercial Warehousing Services Office Records Stored Relocation Service
Alternate Business NamesOlympic Moving & Storage Inc Wheaton World Wide
According information provided by Olympic Moving & Storage of Olympia, Wash., they are not affiliated with Olympic Van Lines of Tacoma, Wash.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (800) 459-4201(Phone)
- (360) 753-5500(Phone)
- (253) 582-4656(Phone)
- (253) 582-0151 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We used Olympic Moving & Storage, Lakewood, WA, to move our household goods out of a residence we sold and into storage while we lived in an apartment waiting for the new house to be completed. We were told the fee we paid would cover the move out and also the move in to the new residence when it was ready. We also paid a monthly fee for the interim warehouse storage. We contacted Olympic when the new house was move in ready and were told they had made a mistake in the original agreement and we'd have to pay the original amount again to deliver our furniture from storage. When the truck arrived and the trailer was opened, our furniture was piled haphazardly in the trailer, much of it without pads or covers. A lot of it was either damaged and/or destroyed. We found out later that the trailer was left out in a yard, closed up but subject to the changing temperatures and humidity. The company has since done everything possible to delay or deny our claims process. We purchased full replacement value insurance but Olympic would only address the simple fixes that involved repairs to the wood furniture caused by their physical neglect or moisture issues from sitting outside in the trailer, and those repairs have taken well over a year. They would not address or replace the items that were damaged beyond the point of repair, even though we had purchased the additional replacement insurance. It's going on 20 months now and they still have not provided equitable restitution for the damage they inflicted.
Desired Settlement: Refund of fraudulent (secondary) moving charges and payment for damaged and non-repairable property.
Mr. ******* originally contracted *********** ****** *** ******* in Seattle, to move his items into storage. They are a separate company from ****** *********, with different ownership. When *********** went out of business, they sold their storage lots to us. We notified Mr. *******, that would continue the storage services, unless directed otherwise. We have no knowledge of the arrangement of services agreed upon between Mr. ******* and *********** ******. We presented Mr. ******* a written estimate for charges necessary for delivering his items out of storage. He had agreed to these charges, and signed the estimate. We are unsure what Mr. ******* is referring to in regards to payments he prepaid *********** ******, as we had no involvement, nor have any documentation of his original agreement. If Mr. ******* has documentation regarding this, we can make our best efforts to reach out to *********** ******, or attempt to resolve this matter.
In regards to his damage claim, we feel that we have done everything possible to resolve this with Mr. *******. Mr. ******* had Full Replacement Coverage, which requires that "The Mover will repair damage to the item, or reimburse you for the replacement cost if not repairable." We had our repair firm repair multiple items. For the remaining items, we attempted multiple times to settle based off of repair quotes and the customer declined both settlement and multiple attempts of repairs.
It is very important to us that we resolve this matter, and make our best efforts to satisfy Mr. *******. I have turned this damage claim over to our insurance company, so they can work diligently to finalize this claim. They will be contacting Mr. ******* Shortly.
After reading the message from Olympic, I sent an email using their contact information from the web, asking the author of the response to please get in touch with me so I could pursue their offer to reach out to Accountable to attempt to resolve the double charging issue. I have documentation that states that the fees paid for the original move would also cover the return trip from storage to the new residence and I feel like a victim of a bait and switch since that agreement was not honored.
Olympic stated that I agreed to their charges and signed the estimate, but that transaction was engineered by the person that originally put together the previous agreement with Accountable, a Joshua C******* general manager. He apologized for misleading us the first time and we were basically told that if we wanted our belongings to be delivered, we would have to agree to the new fees. We agreed under duress.
I have been contacted by Olympic’s insurance company and I’m waiting to see if the damage claim process will improve from here on out, and I’m also hoping to get in contact with the response author to pursue Accountable’s portion of my complaint.
We have been in contact with Mr. *******. He has been working with our Insurance company, to get reimbursement or repairs to his satisfaction. I have also been in contact with Mr. ******* via email, to resolve his other concerns. We hope to have this full matter resolved for him, within 2 weeks.
Problems with Product/Service
Read Complaint Details
Complaint: Worst moving company and customer service I have experienced in 24 years of military moves. Let's just start with the rudeness and lack of customer service from Kim ? and Betty H*****. This was compounded by the ineptness of the planning of the move which led to an incomplete unpack. After many promises from the company about coming out promptly to pick up the debris, I'm being told they will look into it. I would sooner move everything I own by hand without a truck than use this company again. I'm not really sure if I have been articulate enough... but this is the worst moving company ever.
Desired Settlement: Remove boxes and debris as agreed.
We hold ourselves to an exemplary standard of customer service and it is a top priority to make every effort to resolve our customer's concerns and address any issues in a timely and professional manner, therefore, we appreciate the opportunity to respond to this customers complaint.
Customer Reviews Summary