This business is not BBB accredited.
Phone: (206) 251-1725 130 NE 95th St, Seattle, WA 98115
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This company offers moving services of household goods and transportation services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Adam's Moving & Delivery Service LLC include:
- 2 complaint(s) filed against business that were not resolved
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Adam French, Owner
Movers Piano & Organ Moving Delivery Service
Alternate Business NamesAdam's Moving Service Adam's Moving Service & Delivery LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
130 NE 95th St
Seattle, WA 98115 (206) 251-1725 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|8/28/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: We hired Adams Moving for a move from a condo in ******* **** to a storage unit in Ballard. We provided an inventory and requested an estimate for both packing and moving, which was received and signed by both parties on 7/20/2015 ($800 - for packing services on 7/25/2015 and pickup/delivery on 7/26/2015). When the crew arrived on 7/25, they began work without providing a revised estimate. The packing took longer than they expected – the crew left with the job unfinished, but told us that the following day’s crew would finish both packing and moving. They also asked us to sign a bill of lading which reflected labor charges for the day. After they left, we opened a few boxes to look for two wet towels they had inadvertently packed. We then found several major packing issues, e.g., a stack of 12+ china plates in a box with no protection between them. Upon inspecting other boxes, we found similar issues, and contacted a manager at Adams Moving (Derek). He assured us that the problem would be corrected by the new crew the following morning, and that they would make everything right. The new crew did arrive the next day and began repacking, but after a few hours ceased work at Derek’s request – until we agreed to sign a new estimate for the move (clearly in violation of the applicable moving regulations, since work was well underway). Feeling we had no choice, we signed the estimate (even though it was higher than the original), but stated that we should not be forced to pay for the previous day's work since most of it was now having to be redone, by the movers’ own admission. The company eventually agreed to credit back the previous day’s charges, but again did not finish the job before the day ended. On 7/27, they sent another crew to finish the job, and insisted that we sign yet another estimate and pay for the day’s services. Adam’s Moving has not been fair or compliant in their estimation, contracting, and billing practices.
Desired Settlement: We believe we are legally obligated only to pay 125% of the original estimate - or $1000. However, we have offered to pay for all of the services performed on 7/26 (even though they exceed this amount), and have already provided a check for the work on 7/26. Any other charges should be credited back – i.e., the charges for 7/27. Additionally, there are several other service issues which we did not have space to elaborate on above, therefore this complaint focuses on only the contractual pieces. We also have some breakage from the move – including the china plates mentioned above – and will be following up separately for the insurance claim process.
Business Response: We are within our rights to provide a supplemental estimate on the day of the move, at any time. We did that and was signed off on. We will resolve the two broken plates but there will be no refund.
Business Response: Customer has already submitted a complaint with **** who regulates moving companies. I sent all our documents to **** for their review.
Customer Reviews Summary