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BBB Accredited Business since
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This company provides motor sport vehicles including ATVs, Dirt Bikes, Boats, Street Bikes, Watercrafts, and Snowmobiles.
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A BBB Accredited Business since
BBB has determined that Action Motor Sports, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Kris Wright, President
Motorcycles - Dealers Snowmobiles All-Terrain Vehicles - ATVs Boat Dealers Lawn & Garden Equipment & Supplies
Alternate Business NamesAction Motor Sports Motorcycle Mall
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1355 E Lincoln Rd
Idaho Falls, ID 83401 (208) 522-3050 (208) 529-3410 Directions
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Additional Phone Numbers
- (208) 529-3410(Phone)
Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Action Motors sold us a 2014 RZR 900 4 seater UTV along with their in-house 4 year Protection Plus extended warranty. They did not complete any sort of vehicle inspection prior to selling us the written warranty; we were unaware an inspection had not been completed at the time of purchase. The motor failed and they are unable to provide any accurate information or explanation as to why the motor failed. They are claiming the motor is not covered under warranty without legitimate reasoning or explanation as to why it is not covered. They have changed their story multiple times and have lied about facts of the case which we can show in our email conversations and pictures sent to us by Action Motors personnel. They have filed a false report and will not provide us with any of the documents, reports and information we have requested to show why they are not covering the motor under warranty. We believe that they are in breach of the implied warranty of merchantability as they can not provide any information showing the vehicle was in good working condition when the warranty was sold to us at the time of sale. They noted that their was a hole in the air filter, but cannot show that the air filter was in good condition when sold to us. They have verbally told us no sort of inspection was conducted prior to selling us the written warranty. They cannot show any reasoning for why the motor failed, yet are not covering the motor under warranty. Also, their customer service has been absolutely horrible. We have left multiple messages to the general manager and have never once received a call back. Any communication between Action Motors and myself has been because I initiated conversations. They have rudely hung up on myself and also accused us of tampering with the vehicle before bringing it in on warranty for which we have plenty of evidence showing otherwise. The vehicle has been with them for over 2 months without any resolution. Aside from the motor repairs, we had two other issues that we asked them to look at to which we have received no feedback or information about these issues to date.
Desired Settlement: We would like the motor to be covered under warranty and repaired to be in good working condition. We would like the other issues we asked about to be addressed as well.
This letter is to explain the reason for the denial of ***** ********* claim.
***** requested warranty for a claim that was not a defect, it was misuse of the unit. Warranty only covers defects in workmanship or materials The cause of the engine failure is it ingested water.
The next segment is a copy of the explaination sent to *****. ( Also as a courtesy we feel some explanation is due. The entire vehicle doesn’t have to be submerged for hydro lock to occur. it can happen in as little as 4 inches of water. when it occurs water from the unit or one next to it splashes water into the area of the air intake. water is then drawn into the combustion chamber by the vacuum created by the engine intending to draw fuel and air into the combustion chamber. As the piston rotates and the combustion chamber draws just a few ounces of water in it The water wont compress like the air fuel mixture does after the valves close to ignite and produce power. Instead the piston stops short of top dead center because the water fills the space. Inertia continues and the weakest link is the connecting rod between the piston and crankshaft. The rod bends and then breaks. To the best of my knowledge that is the only way to bend a connecting rod. I'm positive whom ever was operating the RZR had no malicious intent or even thought it was possible to hydro lock the motor. Unfortunately it is actually pretty easy to do in very little water.)
Based on my 20 plus years of service management experience the engine damage was a direct result of ingestion of water.. ***** was not operating the unit at the time of the failure, Her Son ****** was, and in my opinion She didn't get the whole story behind the failure. We have since agreed to cover all of the bill to repair except $2000.00 which ***** has agreed to pay. This is a good will gesture because none of the damage would be a liability for Action Motor Sports. The facts are plain. The air filter clearly has been completely soaked with water. the oil in the filter was dark colored and the crankcase had new oil up to the full level. Which would not be the case when the engine has a catastrophic failure to the point of the connecting rod breaking and making a hole in the crankcase. With ***** agreeing to the financial terms of the repair it was my assumption She would retract her grievance with the BBB. Not sure if this has happened or not.
Next ***** speaks of a pre delivery inspection. We only do and are required to do inspections on new units by the manufacturers. We perform a visual inspection during the negociation and sales process. The customer drives the unit and would determine at that time if there were any glaring defects. The unit was purchased with 136 miles (if my memory serves me correctly) and returned for repair at 832 miles. If there were any preexisting conditions such as engine damage it would not have taken nearly 700 miles to manifest it.
***** is also complaining of the length of time to repair. her Son ****** was informed within several days of drop off of the the condition and warranty denial. They wouldn’t give repair authorization thus the long duration for repair.
***** also states we have filed false reports and lied to her. That is completely false and in my opinion these are deflaminatory statements.
Putting these issues aside the General Manager was considerably more generous than I would have been and handled this issue in a honest, caring and diplomatic way.
The unit is repaired as of yesterday. An email was sent to ***** as to its completion. We also addressed her other issues and they were covered under warranty.
Hopefully this information will shed some light on this issue.
**** ****** ******* *******
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