This business is not BBB accredited.

Dunes Motel of Roseburg Inc

Phone: (541) 672-6684 Fax: (541) 672-6254 View Additional Phone Numbers 610 W Madrone St, Roseburg, OR 97470

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This company offers This company is a motel.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Dunes Motel of Roseburg Inc include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Dunes Motel of Roseburg Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dunes Motel of Roseburg Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 21, 2004 Business started: 01/01/1990 Business started locally: 01/01/1990 Business incorporated 05/18/2001 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Mrs. Janina Podwika, President Mr. Wally Podwika, Vice President
Contact Information
Principal: Mrs. Janina Podwika, President
Customer Contact: Mr. Wally Podwika, Vice President
Business Category


Alternate Business Names
Dunes Motel

Additional Locations


    610 W Madrone St

    Roseburg, OR 97470 (541) 672-6684 (800) 260-9973


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/29/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I originally booked a room this motel so I could take my three small children to Wildlife Safari, I figured they wouldn't enjoy riding to and from in the same day (all children under age of 5). Unfortunately we were not able to travel to the event due to car issue. I politely contacted the owner of this motel to inform him of my current situation. He was ok with this as it was out my hands, I asked that he go ahead and cancel the reservation so it would be available to other travelers. He agreed. Upon booking this room, it was advertised as "pay when you stay, no cancellation fees". Very appealing to a family with several small children as we know anything could happen. Once we cancelled our reservation I was a little skeptical as he wasn't able to provide a confirmation of cancellation, so I updated my card information to a secured card incase he decided to process payment. Well needless to say the next day my card was processed for the full amount of the room as if we had stayed! I contacted the owner as I figured it was just a mistake because "stay when you pay, no cancellation fees" was stated when the Reservation was made. The owner was very rude and inconsiderate yelling at me I was a no show and contact the booking agency. Next I did indeed contact the agency who then contacted him and he refused to release the funds, that he fraudulently took from the old credit card information rather then the updated credit card. My husband then contacted him and he cursed my husband out and said some pretty derogatory comments in English and in a foreign language. He let us know he processed the old credit card because he tried the updated one and it was "invalid", which I'm pretty sure is him admitting to fraud, I never gave consent to process this card! In the end the booking agency agreed to refund my money upon receipt of car issues and bank statement. In addition I will dispute these chares with my bank, as he should not be paid by fraud and false advertising!

Desired Settlement: Owner rather then booking agency to refund full amount.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Dunes Motel of Roseburg Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)