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Phone: (866) 570-5277 Fax: (877) 304-0259 14523 SW Millikan Way STE 200, Beaverton, OR 97005 View Additional Email Addresses
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This company offers residential mortgage loan services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Seterus Inc include:
- 691 complaint(s) filed against business
Factors that raised the rating for Seterus Inc include:
- Length of time business has been operating
- Response to 691 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||356|
|Total Closed Complaints||691|
Additional Complaint Information
On September 2, 2010, BBB recognized a pattern of complaints from consumers regarding customer service and billing issues. Consumers allege Seterus Inc fails to respond to written or phone requests for assistance. Consumers further allege Seterus Inc fails to correct billing errors, such as inconsistent billing statements, paperwork delays, unexplained fees and other problems relating to the transfer of loans from the previous lender.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||66|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Jeff A. Johnson, President Mr. Walter Montgomery, Manager of Consumer Relations
Mortgage Bankers Financial Services
Hours of OperationMonday - Thursday
5:00am - 8:00pm
5:00am - 6:00pm
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview