This business is not BBB accredited.Additional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers the retail sale of mattresses.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mattress Megastore LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Tim O'Connell, Member Mr. Russ Cave, General Manager
Hours of Operation10:00am -8:00pm Monday - Friday
10:00am - 6:00pm Saturday
11:00am - 5:00pm Sunday
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (503) 654-0488(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: in march 2013 we bought my girls bunk beds from the hillsboro store. now in nov we go in to complain screws are stripping and they hand us some screws. two days later the main support cracked. after the way we got pushed under the rug about the screws we just fixed it at home. now in feb, the bed isnt even a year old, the other end of the same support that holds the latter my daughter climbs up, not only cracked but fell off. I do not want just that piece replaced anymore. this left 3 screws now exposed.
Desired Settlement: I dont just want a new board. I would like them to take the broken one and replace an entire new bed. I want my kids safe. when this was purchased they said me or my husband could lay on it just fine. Its all a solid hard wood. I am disabled and cant just take this apart easily and bring in some board while my daughter sleeps on the floor to wait for a new piece. I would really like my 299 refunded to get a bed I can feel my kids are SAFE sleeping on. or it could be fully replaced and brought to my home and set up by them so I cant be told I set it up wrong.
Business Response: Initial Business Response /* (1000, 16, 2014/03/20) */ Contact Name and Title: **** **** general manager Contact Phone: XXX-XXX-XXXX Contact Email: ***********@yahoo.com after recieving your report of this complaint i called and talked to mr. ******. (the man that answered the phone?) i told him that i had recieved the letter from the bbb and that we would be glad to come out and replace the defective part no charge even though the warranty dose not cover our labor just parts. at that time he informed me that they had already gotten rid of the bunk bed. if they no longer have the bed there is not much i can do for them. Initial Consumer Rebuttal /* (3000, 18, 2014/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) this was after i called and was promised a call back that I never received. he said he would find the pieces and let me come pick them up that day. 3 weeks later I get a call. At this point being this was for the safety of my children I would appreciate at least a partial refund for all the running around with calls that were never returned. That is not professional. Final Business Response /* (4000, 26, 2014/04/23) */ the last time i talked to the customer regarding this problem i told them we would be happy to replace any broken parts to this bed even tho the parts not our labor are covered under warranty. the customer informed me they don't even have the bed anymore.I have answered this complaint in the past and there is nothing i can do considering they have already gotten rid of the bed. sincerely ******** customer service. Final Consumer Response /* (3000, 31, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I GAVE UP with this company when they wanted me to bring in all broken parts (including 6ft supports that would not fit in my car). 3 weeks later they offer to come get the broken pieces and it could be two weeks till they would return. I could not keep a broken bed in my children's room for 2 months while they slept on the floor. I want at least a partial refund!
Problems with Product/Service
Read Complaint Details
Complaint: In July 2013, I purchased a full-size foam mattress, box spring, and bed frame from Mattress Mega Store. I paid with a credit card in the store, but several hours later, I realized I would prefer a twin mattress. I called the store and asked if it would be possible to change my order. The man who answered the phone said it would be possible to change my order and that he would gladly refund the $50 difference to my card. He took my card number again, and promised to refund the $50 difference. The next day, a twin-sized mattress, box spring, and bed frame were delivered, as I desired. I waited two weeks, and the refund was never credited to my bank account. I called Mattress Mega Store and left a voice mail on July 30, 2013, but no one returned my call, and there has been no refund to my account. I understand that when I bought the full-sized mattress, the cost of my purchase entitled me to free delivery (normally a $30 charge). When I switched my order to a twin size bed, the $50 difference would have made me ineligible for free delivery. I have no problem paying the $30 delivery charge, but I would still like the $20 difference from changing my order.
Desired Settlement: I am seeking the $20 difference from changing my order from a full-size to twin-size bed set. There is actually a $50 difference in price, but I will account for the $30 delivery fee on the less expensive order.
Business Response: Initial Business Response /* (1000, 16, 2013/09/24) */ Contact Name and Title: *** ********** Contact Phone: XXX-XXX-XXXX Contact Email: ***********@yahoo.com Merchant Services over charged customer. Mattress MegaStore sent ****** ****** a $50 ** **** check ***** on 09-13-13 Final Consumer Response /* (2000, 18, 2013/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) After I submitted my complaint, someone at Mattress Mega Store called me to help resolve my issue--he had never been informed of my previous phone call. He sent me records of my credit card transaction and I went to my bank to see if the problem was there. The bank was not able to help me and the gentleman at Mattress Mega Store informed me they were having problems with their credit card processor. He sent me a check to refund the $50, and intends to follow up with the credit card processor to fix the problems on his end.