This business is not BBB accredited.

Fanbase Solutions LLC

Phone: (800) 508-1341 Fax: (503) 512-5018 7175 SW Beveland Rd Ste 100, Tigard, OR 97223 View Additional Email Addresses http://www.fanbasesolutions.com

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Description

This company offers services within the digital media, SEO, SEM, and online marketing fields offering online marketing avenues with a focus on Facebook.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fanbase Solutions LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 19, 2011 Business started: 04/01/2011 Business started locally: 04/01/2011
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Nicole Durig, Member Mr. Christopher Durig, Member Mrs. Michelle Fanucchi, Director of Operations Mr. Ernie Haynes, Vice President
Contact Information
Principal: Mrs. Nicole Durig, Member
Customer Contact: Mrs. Michelle Fanucchi, Director of Operations
Business Category

Marketing Consultants Marketing Programs & Services Consultants - Social Media Online Social Media/Networking

Hours of Operation
8:00am - 3:00pm Monday - Friday
Closed Saturday and Sunday
Refund and Exchange Policy
This company's policy can be found at http://fanbasesolutions.com/terms-conditions/#Refund Policy
Service Area
Nationwide

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    7175 SW Beveland Rd Ste 100

    Tigard, OR 97223 (800) 508-1341

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Asked for a refund within 1-1/2 hours of signing up for their services with no response.

Desired Settlement: Full Refund of the $399 USD paid

Business Response: Initial Business Response /* (1000, 5, 2014/05/12) */ We received this clients request to cancel at 3:57 pm PDT on 05/09/14. Because it was a credit/debit transaction, we could not refund it. Credit/debit transactions are first authorized for payment and the the funds are typically held in a person's account as "pending". The credit/debit processing companies then settle all transactions overnight and the following business day, the transaction will show as "posted". Please note, this is not a policy or practice enacted by Fanbase Solutions. This is a practice utilized by merchant processing and banks. We voided the transaction the same day at 4:30 pm. Only one half hour after receiving the cancellation request. The client did not see the voided transaction in his account, because the transaction had previously been authorized and was sitting as "pending". The voided transaction processed through overnight and the client should be able to see it in one to two business days. These clients are in Canada so it may be delayed as we are a US company. They would need to contact their bank or credit card company to find out what the timeline is for full processing. Additionally, this client was emailed at 4:40 pm on 05/09/14 to advise that the transaction had been voided and to be given a receipt of that voided transaction. Attached please find the detail of interaction with this client as well as the voided transaction detail showing a settled amount of $0.00 from our merchant processing system ***SUPPORTING DOCUMENTS REDACTED BY BBB*** Initial Consumer Rebuttal /* (2000, 7, 2014/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Fanbase Solutions LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)