BBB Business Review

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This business is not BBB accredited.

Publisher's Payment Processing

Additional Locations

Phone: (760) 688-0666 View Additional Phone Numbers 3976 Bellinger Ln, Medford, OR 97501

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Publisher's Payment Processing include:

  • 507 complaint(s) filed against business
  • Failure to respond to 99 complaint(s) filed against business
  • 8 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating

Customer Complaints Summary Read complaint details

507 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 132
Billing/Collection Issues 251
Delivery Issues 57
Guarantee/Warranty Issues 1
Problems with Product/Service 66
Total Closed Complaints 507

Additional Complaint Information

On November 1, 2012, BBB recognized a pattern of complaints from consumers regarding improper billing and collection practices. Consumers allege they receive bills from this company for magazines they currently have subscriptions for, implying it is time for renewal. However, consumers claim the subscriptions are not expired, nor did they originally order through this company. Consumers further allege the company's renewal advertisement states it has the lowest renewal fee, but consumers find that renewing directly through their magazine's publisher costs less. Consumers also claim the company charges a $20 processing fee to cancel renewals.

On November 5, 2012, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Publisher's Payment Processing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 17
Total Customer Reviews 17

Additional Information

BBB file opened: September 26, 2011
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Business Management
Ms. Laura Lovrien, President Ms. Jane Buehl, Branch Manager
Contact Information
Principal: Ms. Laura Lovrien, President
Business Category

Magazines - Subscription Agents Magazine Sales Magazine Sales by Mail

Alternate Business Names
A C P A Allied Publishing Services American Consumer Publishers Association American Consumer Publishing Association Inc American Consumer Publishing Inc Associated Publishers Services Billing Services of America Bradford Publishing Service C B C C B S Circulation Billing Services G P S Global Publication Service Global Publishers Center Global Publishers Service L P S Lake Shore Publishers Service Liberty Publishers Group Inc Liberty Publishers Service Inc M B S M D S M P S Magazine Billing Network Magazine Billing Services Magazine Distribution Service Magazine Payment Services Magazine Subscriber Services Magazine Subscriptions Center National Magazine Services Orbital Publishing Group Inc P P E S Publisher Periodical Service Periodical Billing Services Platinum Subscription Service Publication Service Networks Publisher's Services Network Publishers Access Services Publishers Billing Association Publishers Billing Emporium Publishers Billing Exchange Publishers Billing Services Publishers Consolidated Subscription Services Publishers Distribution Center Publishers Education Services Publishers Magazine Billing Publishers Magazine Payment Publishers Marketplace Services Publishers Network Exchange Publishers Payment Publishers Payment Processing Publishers Payment Services Publishers Periodical Service Publishers Processing Service Publishers Services Exchange Publishers Services Network Raybor Management Inc Readers Billing Services Readers Payment Service Seascape Publishers Network Slo Call Center Subscription Billing Service Subscription Payment Exchange Subscription Payment Services United Publishers Network United Publishers Services

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.