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BBB Accredited Business since

Able Locksmiths & Security Center LLC

Phone: (907) 276-4147 Fax: (907) 272-1827 View Additional Phone Numbers 511 E Northern Lights Blvd, Anchorage, AK 99503

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This company offers locksmith services, security equipment, burglar alarms and security products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Able Locksmiths & Security Center LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Able Locksmiths & Security Center LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Able Locksmiths & Security Center LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 20, 1998 Business started: 04/01/1968 Business started locally: 04/01/1968
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Waggoner, Manager
Contact Information
Principal: Mr. John Waggoner, Manager
Business Category

Locks & Locksmiths Security Control Equipment & System Monitors Burglar Alarm Systems - Dealers, Monitoring & Service Locksmiths (NAICS: 561622)

Additional Locations

  • 511 E Northern Lights Blvd

    Anchorage, AK 99503 (800) 478-5397 (907) 276-4147


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/20/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Able Locksmith responded to repair a deadbolt on backdoor of residence. Appeared to work satisfactorily. A few days ago, deadbolt did not lock. When I examined the deadbolt, it appeared to be loose and not seated properly. I called company. Representative told me if it was more than 30 days, product, labor, etc. was no longer guaranteed. I do not feel I should have to pay another close to $100 to have an inferior product or installation repaired and installed correctly. He said he would send someone, but was going to charge. I called back and got another representative on the phone and canceled. I will not pay another fee. All we want is to have the product adequately installed or replaced if inferior. I have a terminally ill husband. We live in a bad neighborhood. I am able to close the door now if careful, but this is truly unacceptable. The door, lock have not been abused. The only time the door is used is to let out my husband's 17 year old service dog. I trusted these people. This is truly unsatisfactory.

Desired Settlement: Replace if inferior product - install correctly if that is problem. There should be no additional service, labor charges.

Business Response: We always stand behind our work and would gladly repair or replace the lock.I would also like to know who who they talked to because I am responsible for any and all complaints and I was never informed about this incident and we stay behind our parts and labor for 1 year . please contact me at ***** and I will make sure that we take good care of you and repair the job to your satisfaction. ***** ******** sales manager ************

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

When I called as requested, someone was sent out in less than 15 minutes, and lock was repaired. Thank you very much! I wish the person with whom I spoke initially had provided this exceptional customer service.


********** *****

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Able Locksmiths & Security Center LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)