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Citizen's Legal Access Center

Phone: (208) 461-4981 Fax: (208) 461-4984 1015 Caldwell Blvd, Nampa, ID 83651

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Citizen's Legal Access Center provides legal forms, document preparation, professional mediation, notary, and process service.

BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Citizen's Legal Access Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 20, 2012 Business started: 07/13/2000 in ID Business under new ownership as of: 05/29/2013
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Idaho Secretary of State
700 West Jefferson Room E205, Boise ID 83720
Phone Number: 208-334-2300

Type of Entity


Business Management
Ms. Brenda Cameron, Owner
Contact Information
Principal: Ms. Brenda Cameron, Owner
Business Category

Legal Forms Seals - Notary & Corporation Process Servers

Hours of Operation
9am-5pm - Monday-Friday
Method(s) of Payment
Cash, Credit Cards, Checks
Service Area
Treasure Valley

Additional Locations


    1015 Caldwell Blvd

    Nampa, ID 83651 (208) 461-4981


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/29/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: ****** ****** **********I Contracted Citizen's Legal Service to file paperwork for wage garnishment on ****** ****** **** * ** ********** Business was very un-organized and unprofessional. Drafted several erroneous documents and couldn't even track down original info. that I provided upon initial consultation and that I sent to ****** in email. Original paperwork drafted was incorrect, and after 3 revisions still not accurate. The third revision was mailed out in late October 2015. I went to file paper work with the ****** ****** ********** for the 3rd time at the end of December and when I went to take the paperwork to *** ****** ******* to serve the paperwork, I was once again informed that the information was not prepared correctly and they could not accept. This is the second time that *** ****** could not accept. Documented events: 8/2015- Contracted Citizen's and paid For Services 10/01/15-1st Version Filed- did not have *** ****** specified on from page of Writ (copy that goes to sheriff) 10/22/15- 2nd Version Filed- ****** ***** ***** offered to correct and then file with ****** ****** **********, This version was incorrect because ****** ***** ***** wrote in the wrong employer info. for the defendant. 12/31/15-3rd Version Filed- They fixed employer info and mailed to me in late Oct. so that I had to go BACK TO THE ********** ** ********* * **** ** *****) and file an amended version to correct their error. I NOW HAVE DRAFTED UP MY OWN DOCUMENTS TO CORRECT THEIR ERROR AND ONCE AGAIN HAVE TO DRIVE TO THE COURTHOUSE TO RE-FILE AND GET STAMPED. Canyon Legal has proved clearly incapable of accomplishing this and I am extremely disappointed in their lack of integrity. I attempted to make contact to discuss this issue, the most recent being on 1-04-16, and have not received any contact back.

Desired Settlement: I am requesting a FULL REFUND,for services that I paid for and did not get ($95.00). In addition to re-reimbursement for travel to the ****** ****** ********** from my home in ****** (2 round trips= Total 77.2 miles. *** **** Gas reimbursement Rate of $0.56/mile*77.2= $43.23) in the amount of $43.23. These travel expenses would not have been incurred at ALL if ****** ***** ***** had correctly rendered services. Total Re-reimbursement request of $138.23

Business Response: Thank you for contacting Citizen's Legal Access regarding the complaint submitted by ****** *****.
Citizen's Legal Access is a Document Preparation Company. We assist people who are representing themselves by preparing their paperwork. We are very clear to our clients that we are not attorneys and can only make their documents as accurate as the information they give us. Each client proof reads and reviews their documents for accuracy prior to anything being filed. When errors are found, we make the edits and have them proof read it again.
While working with *** *****, she admitted to giving us the wrong information about her employer, which we were happy to correct once she supplied us with the proper information. There were subsequent items she wanted changed, which we did for her each time she requested, at no additional cost. The work we did for *** ***** went beyond the base price we charge, However, in trying to go the extra mile to please her, we did not charge for the extra work nor currier fees. Her documents submitted were upon her review and approval. We will not be refunding her.  
We feel badly that her case did not go as she desired. and wish her the best of luck.
***** ****** ****** ******* * ***** ******** ******** ********* ***** ****** **** ******** ****** ****** ** ***** ***** ********

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference ** ********* ** ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The issues with the case as detailed in great length with my initial complaint we not due to an error on my part. At the time of the first appt. I told ****** I had to confirm his current employer, I then followed up with an email to send confirmed information of the defendant and ****** then ran a skip trace to verify it was in fact the right employer and told me this in person. It was not until I called about the error with them entering in the wrong county for the sheriff's department(which the offered to fix and re-file, once they actually found my file) that they entered the wrong employer. The original draft HAD THE CORRECT EMPLOYER, just the wrong verbiage on the WRIT. which I as a general consumer have no idea which of the legal documentation verbiage I needed to check. My assumption was that with their experience they were familiar with how to draft of these documents which is why they charge people for their services. I also noticed that they did not address the additional errors. that caused me to have to re-file several times after they had assured me that things were done accurately.


****** ****** ** ******** ******* ******  ******** ****** *****

Business Response: Thank you for sending the letter to Citizen's Legal Access for a second response regarding the complaint submitted by ****** *****. It would appear that your correspondence is attempting to go to a ***** ******** who has not been employed here for nearly 6 months. We apologize for any missed communication opportunities. Please direct any further correspondence to ***** ****** at the information below.
I would like to reiterate;
1. Citizen's Legal Access is a Document Preparation Company.
2. We prepare paperwork for those who are representing themselves. 
3. We are not attorneys and do not practice law
4. We prepare the documents the client wish, with the information the client provide us.
5. We do not release nor file documents until each client proof reads and reviews their documents for accuracy .
6. Because clients represent themselves, they are ultimately responsible for what is in their documents. (which is why we INSIST they proof read PRIOR to anything being filed).
7. When errors are found, we make the edits and have the documents proof read it again.
8. If the client wants the documents edited, for any reason, we do it up to three times before addition fees are incurred for the additional work and time.
*** ***** proof read her documents prior to release/filing.  Every step of the way, every time documents are changed, proof reading is required by *** from the client.  We do not tell clients there paperwork is or is not correct. They MUST DETERMINE THAT FOR THEMSELVES, as the are representing themselves. *** *****'s documents were submitted only upon her review and approval.
The amount of time and work put into *** *****'s paperwork surpassed what we charged her.
We remain firm in our decision not to refund her.  
***** ****   ***** ****** ****** ******* * ***** ******** ******** ********* ***** ****** **** ******** ****** ****** ** ***** ***** ********

6/24/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: We went into Canyon Legal Forms on Feb 28, 2014. We spoke with ***. She quoted us two prices for a divorce. $150.00 for divorce without service and $200.00 for with. We told her that we would like the $150.00. Put a $100.00 deposit down on papers. $50.00 to be paid when we picked them up. I asked for a receipt and quote *** gave me a copy of the credit card and cash register receipt. After not being available for a scheduled appointment that we made with this company we had the papers emailed to me. In April we received an invoice for $200.00. I called and spoke with **** and after explaining what happened he AGREED with the $150.00 and said they would credit account. On 6/20/14 I received another invoice stating We owe the $50.00. I called and spoke with some gentleman. He said he would get back with me. On 6/23/2014 I got a call from the accountant stating we owed the balance. I told them that they dishonest and I would file a complaint with the BBB. Then ****** got on the phone. She actually laughed at me and said I owed the money. I told her exactly what I thought of her company and hung up. At this point it is my word against theirs. She also told me she has never had a complaint. I saw two on this site alone. Horrible customer service and dishonest company.

Desired Settlement: To stand by they original agreement of $150.00. Which was paid in full.

Business Response: *********  Thank you for taking the time to voice your thoughts and opinions.   I would like to take this opportunity to respond, address and clarify on what you have shared. 

When we spoke, it was for less than two minutes.  During that conversation, you were extremely upset, cussing and making accusations.  In the first few seconds, I acknowledged your concern, and stated that there was obviously some miscommunication and it may have been on ***** part, but since I wasn't there at the time on February 28, 2014, I needed to figure out what was going on.  At that point, you took control of the conversation, yelling and cussing about the issue.  You were not listening to me, as I was trying to validate your concerns or address the issue.  You did not give me an opportunity to check into your statements or make a decision on the issue.    Furthermore, I did not laugh at you, and tried to explain that my husband had just walked in and I acknowledged him.  I apologize that you misunderstand that as my laughing at you, it simply is not true. 

If you have refrained from yelling, cussing and using the F word, I would have been able to complete the conversation with you.

As far as customer service, we have hundreds of extremely happy and grateful clients for the work we have done for them and the thousands of dollars we have saved them.    For our part with you, we completed the work as requested and allowed you to pay only $100.00 deposit.  We emailed your documents to you as requested.  We waited over two months before you paid the rest owed on your account.  We were patient with you, waiting for payment after we completed your work.  We will write off the $50.00 that is showing as a balance and chalk it up to staff misunderstanding.   ***** *** ** ***** ****** *******

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to ********* ** ********* and find that this resolution is satisfactory to me. 

In response to her claims:

****** makes it sound like I was cussing the whole time.  I was not.  I did once at the close of the conversation.  Not at one time during the conversation did she offer to look into the issue.  It would seem her story has changed after I filed this complaint.  She had an opportunity when I ask if we still owe this bill to say she would look into, instead she said "It is up to you if you pay your bills or not."

I have already sent a check because she told me she was not honoring the original agreement we had with her employee and we still owed the amount.  We were not going to get into some great legal battle over $50.  It was the principal of the matter.  I will update if funds are not returned to me.  




12/20/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On Tuesday 12/3/2013 about 4:00 pm I was at Canyon Legal Forms in Nampa. I told *** the lady helping me that I thought my daughter could use their services. She told me what I needed cost 300.00 and for me to take the forms to my daughter and have her fill them out, and return them.I figured this was a business endorsed by the BBB, which I had checked on, so I figured they were trustworthy. I paid with my debit card, nothing was said about refunds. I found out later that night that my daughter had taken care of her legal matters already, and did not need this service. Wednesday 12/4/2013 9:00 am I drove back to the business from Middleton, where I live,asked for a refund,and returned their forms. I seen no signs about refunds. I was told by ***** the manager, I would have to come back on Friday and I would get my refund, but 30.00 would be taken out by their bank for refunding. I asked ***** "So I have to pay it?" and she told me yes. So I drove home frustrated. I did not think this was right.Friday 12/5/2013 9:00 am I drove into Nampa back to this business. I see they have put up signs "NO REFUNDS", in the office. I never seen them there the day I was there before. I was then told I was only getting 225.00 refunded, I protested, I was told I would get all but 30.00 back by ***** on Wednesday. The lady then said ok, I will give you 250.00 and that's all. I waited until I received my receipt because now, I do not trust them at all, then I told her it was not right, that there would be trouble over this kind of business, she said " that's fine " and I left. They lied to me about the amount they were going to return to me. I do not think they are telling the truth about their bank charging them to return money, it's absurd. They did nothing for me at all, except take my hard earned money for their own. Maybe it was an inconvenience to make a return, not 30.00 or even 50.00 worth. Other businesses do it all the time, and they do not try to take your money. unbelievable.

Desired Settlement: I want my 50.00 mailed back to me. It is not right.

Business Response: This gentleman came into the office and requested a Divorce package.  He completed a new client questionnaire.  When he was told the price, he took his card out of his wallet and said he wanted to pay for it.  We do not require payment up front for several reasons.   this gentleman stated he wanted to pay the entire amount of $300.00.   *** took his payment, ran it through our merchant card machine and gave him a receipt.  He stated that the work was for his daughter so he would take the divorce questionnaire to her to complete and would bring it back in to our office.  This company has had a no exchange and no refund policy since 1998.  We have always followed the company policy.   We do give in store credits and all of our customers that have received an in store credit, have come back, used their credit and been completely happy with our services.  

This man walked back in the next day and said he wanted his money back.  I told him about our no refund policy.  He got mad, raised his voice, demanding his money back.  I offered an in store credit per our policy.  He continued to be agitated and demanding his money back.  Because he had mentioned it was for his daughter and she changed her mind, not him -  I told him that I would make an exception in his case, but that I couldn't give him a refund until the funds were deposited and my office manager was able to calculate the merchant and any other charge for the process.  He was angry, but left. 
When he came back the second time, I was the only person in the store and told him that I would refund $225.00 so we could cover our staff time (his information was entered into our database the first night by our data entry employee) and a file was made for the job.  I also explained I needed to cover the merchant fees and as a small company during the slowest part of the year, I had to cover my costs.  He got very upset, demanding his money, saying rude and derogatory things about me personally and our business.  Because he was so intimidating, I agreed to refund $50.00, but again explained our policy and that I was making an exception to refund any money at all and that I had to cover my costs as a small business.  He raised his voice again, threatening me and the company.  I ran his card for a refund and handed him the card and receipt.  He grabbed them out of my hand, and kept making loud rude and derogatory comments on his way out the door.  
When our office manager came in that afternoon, I told her what had happened and she told me that she had offered to refund all, but $30.00.  I was not aware of that and would not have agreed to that.  He has wasted our time, (a paid employee's time), yelled, caused a scene, refused to understand our company policy and we had to pay bank and merchant fees.  I would be willing to refund the additional $20.00 to honor my officer managers statement, but will not refund any more than $20.00.  If I had followed policy, he would not have gotten a refund at all - just an in store credit.  
****** *******

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.?

Better Business Bureau:   ****** does not help this situation by fabricating her stories. I am an easy going person, who believes in doing what is right,I have morals and am a law abiding citizen as to my friends and family will affirm. The inaccuracy and or dishonesty of ****** ******* in her reply for this business is Slanderous at best, and if continued will be dealt with by law, against this business. 50.00 is not enough money to get mad over. It is not worth it. I would have taken the 270.00 and left it at that, but now, with all of the dishonesty and total disregard for the truth, I am forced to pursue my total refund, for myself and the public. My family and I feel this place needs checked out thoroughly.

I did not ask for a divorce package, and complete a "NEW CLIENT QUESTIONNAIRE", as ****** stated. Ask her to produce that paperwork, that was fabricated. I requested forms on child custody, for my daughter, I was told it would be 300.00 so I gave it to them. (I never filled out paperwork.) I was not informed I could pay later.I was not told anything about refunds or seen any information on the matter.That information was not on my receipt.  I was not agitated or angry, that will not help securing a refund.I simply asked. I was told to pick up 270.00 on Friday by *****, I was told the bank charges them, so I would have to pay it. and ****** was there, when I was told. All fabricated by ******. 

****** also stated in her reply to BBB, that My information had been entered into their data base the first night,and a file was made for the job ****** is making this all up. And you can catch her in the act.    

When I returned Friday for my money, I walked in as ***** was walking out, I said"good morning". I just waited for ******, to get what refund, they were going to give me, (standing there with a sling on my left arm). I recently had shoulder surgery, for the second time. ****** then told me she was going to give me 225.00. I asked her about the amount ***** had told me, ****** then said ok, I will give you 250.00. ****** also stated this is when I started yelling and causing a trouble, and that I was saying derogatory and personal things to her, really? that is an outright lie !  If I would have acted like that, she would have called the police, and if you ask the people who really know me, you will find the truth.

First of all, it's only 50.00 not 5000.00 it is not worth it. I am not so dumb as to be saying something hateful to a person I expect to give me MY money back, that too has been fabricated by ******. I waited till she gave me my money and this is what I said on my way out the door, "This is some business,doing people this way, expect trouble. and ****** yelled back "Fine !"  ****** and her actions will cost this company dearly, It could have been a business, that I would go back to, but with all the dishonesty on ******'s part, there is no way My family,My friends or I will ever seek them out.        


*** *******



Customer Review(s)

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