BBB Business Review

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This business is not BBB accredited.

Baylor & Associates

Phone: (800) 547-9900 Fax: (360) 567-2519 View Additional Phone Numbers PO Box 1619, Vancouver, WA 98668 http://www.divorcespecialties.com


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Description

This company offers legal document preparation services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Baylor & Associates include:

  • 8 complaint(s) filed against business

Factors that raised the rating for Baylor & Associates include:

  • Length of time business has been operating
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 8

Additional Complaint Information

BBB files indicate that this business has received complaints concerning service, refund and customer service issues. Consumers allege after they pay Baylor & Associates to assist with their divorce proceedings, the company either provides incorrect paperwork, the paperwork contains inaccurate information or the paperwork was not completed correctly. Consumers claim after receiving improper service or paperwork, they request a refund from Baylor & Associates; however, the company refuses to issue a refund. Consumers further allege the company is unresponsive to requests for assistance.

Customer Reviews Summary Read customer reviews

1 Customer Review on Baylor & Associates
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 04, 1998 Business started: 01/01/1977 in WA Business started locally: 01/01/1977 Business incorporated 04/22/2009 in WA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Washington Secretary of State Corporations Division
801 Capitol Way S, Olympia WA 98504
http://www.secstate.wa.gov/corps
Phone Number: (360) 725-0377
corps@sos.wa.gov

Type of Entity

Corporation

Business Management
Mr. William Thompson, President & CEO
Contact Information
Principal: Mr. William Thompson, President & CEO
Business Category

Legal Document Assistance

Refund and Exchange Policy
Baylor & Associates, Inc. guarantees you will receive a valid Divorce or Dissolution of Marriage for any uncontested situation if you fully use all of its services and published materials, which include: (a) the acquisition of your initial personal information, (b) setting up a case file for you, (c) Legal Data Sheets containing substantial legal information relevant to a Divorce or Dissolution of Marriage action, (d) printed direct sheets for the word processing of your action, (e) printed procedural instruction sheets for the filing, processing, and conclusion of your action, (f) all modifications and recently required forms and documentation unexpectedly required by the clerks or judges in your jurisdiction while your action is pending, and (g) oral instructions as verbatim recitals of our published instructions and orally administered corrective communications necessary for you to process and obtain a valid uncontested divorce or dissolution of marriage. If pursuant with all the foregoing, you do not receive a valid divorce or dissolution of marriage for any uncontested situation; you will be refunded the fee you paid to Baylor & Associates, Inc.
Alternate Business Names
Baylor & Associates Inc DivorceSpecialties.com

Customer Review Rating plus BBB Rating Summary

Baylor & Associates has received 3.01 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.