If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers Pow"R"Kraft yard and garden power equipment. Betstco, Value-Leader, Farmer-Helper farm equipment and implements
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Betst Products LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Betst Products LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Keith Powell, Member
Lawn & Garden Equipment & Supplies Farm Equipment Log Splitting Equipment Tractor Equipment & Parts
Products & Services
Betst Products LLC sells the following brand(s): Betstco, Farmer-Helper Machinery, PowRkraft Equipment, Value-Leader Implements
Hours of Operation6:00am - 7:00pm Monday - Friday
Closed Saturday and Sunday
Method(s) of Paymentcash and plastic
Refund and Exchange Policy60 days subject return in original condition or subject to wear and tear adjustment
Alternate Business NamesBetst Co
83371 Melton Rd Ste 3
Creswell, OR 97426 (541) 895-3083 (877) 876-7895 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (877) 876-7895(Phone)
Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 12/23/2013 I Prepaid Betst Products LLC $1660.00 for a VL SL110 Rotary Cutter and a VL TL85 Rotary Tiller that were to be delivered on 2/11/2014. They were unable to deliver and offered me a refund of the money paid. To date no refund has been transfered to my Visa account and they have made no attempt to pay the money back. Correspondence has been very difficult to make with them. I have a copy of the bill of sale and email correspondence stating they cannot deliver and will refund my money.
Desired Settlement: I am looking for a full refund of the money I Paid them. $1,660.00.
Business Response: Initial Business Response /* (1000, 8, 2014/03/19) */ Customer Requested Order Cancellation and Refund on 02-18-14. Order Cancelled on 02-18-14. Refund processed via cc on 02-19-14, see attached proof of refund. Customer complained his card had not been credited on XX-XX-XX same attached proof of refund was provided to customer via email on 02-21-14. No contact from customer since 02-22-14 ***SUPPORTING DOCUMENTS REDACTED BY BBB***
Read Complaint Details
Complaint: 48" Flail Mower EF125 ordered and paid for June 28, 2013, Shipping date was August 15. Shipping changed to August 30 then to September 10. I emailed re delivery date on August 7. Reply on August 15 said they had the mowers in stock as of August 9 but they all needed repairs in spite of being brand new. Parts for the repairs were ordered with a delivery date of August 30. Email on September 3 said parts were being delivered and repairs expected to be completed September 10-13 and shipping started. I emailed again on September 17 and the reply said 4 mowers would be ready to ship on the 18th. Still no shipment as of September 21.
Desired Settlement: Actual delivery of mower or $1250 refund. Do not care which.
Business Response: Initial Business Response /* (1000, 5, 2013/09/24) */ Per customer request received via email Friday evening the 20th at 8:26pm PST the order has been cancelled and a refund sent via USPS Priority Mail Tracking# XXXXXXXXXXXXXXXXXXXXXX today the 24th. We could not fill order as the equipment received from the manufacture has defect in operations discovered during quality control inspections. Final Consumer Response /* (2000, 7, 2013/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received and deposited refund check. As long as the check is good I am content. I'll find a new source for implements.