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Description

This company offers Pow"R"Kraft yard and garden power equipment. Betstco, Value-Leader, Farmer-Helper farm equipment and implements


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Betst Products LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Betst Products LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Betst Products LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 03, 2008 Business started: 03/01/2006 in OR Business started locally: 03/01/2006
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Keith Powell, Member
Contact Information
Principal: Mr. Keith Powell, Member
Business Category

Lawn & Garden Equipment & Supplies Farm Equipment Log Splitting Equipment Tractor Equipment & Parts

Products & Services

Betst Products LLC sells the following brand(s): Betstco, Farmer-Helper Machinery, PowRkraft Equipment, Value-Leader Implements

Hours of Operation
6:00am - 7:00pm Monday - Friday
Closed Saturday and Sunday
Method(s) of Payment
cash and plastic
Refund and Exchange Policy
60 days subject return in original condition or subject to wear and tear adjustment
Alternate Business Names
Betst Co

Additional Locations

  • 83371 Melton Rd Ste 3

    Creswell, OR 97426 (541) 895-3083 (877) 876-7895

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 12/23/2013 I Prepaid Betst Products LLC $1660.00 for a VL SL110 Rotary Cutter and a VL TL85 Rotary Tiller that were to be delivered on 2/11/2014. They were unable to deliver and offered me a refund of the money paid. To date no refund has been transfered to my Visa account and they have made no attempt to pay the money back. Correspondence has been very difficult to make with them. I have a copy of the bill of sale and email correspondence stating they cannot deliver and will refund my money.

Desired Settlement: I am looking for a full refund of the money I Paid them. $1,660.00.

Business Response: Initial Business Response /* (1000, 8, 2014/03/19) */ Customer Requested Order Cancellation and Refund on 02-18-14. Order Cancelled on 02-18-14. Refund processed via cc on 02-19-14, see attached proof of refund. Customer complained his card had not been credited on XX-XX-XX same attached proof of refund was provided to customer via email on 02-21-14. No contact from customer since 02-22-14 ***SUPPORTING DOCUMENTS REDACTED BY BBB***

9/27/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: 48" Flail Mower EF125 ordered and paid for June 28, 2013, Shipping date was August 15. Shipping changed to August 30 then to September 10. I emailed re delivery date on August 7. Reply on August 15 said they had the mowers in stock as of August 9 but they all needed repairs in spite of being brand new. Parts for the repairs were ordered with a delivery date of August 30. Email on September 3 said parts were being delivered and repairs expected to be completed September 10-13 and shipping started. I emailed again on September 17 and the reply said 4 mowers would be ready to ship on the 18th. Still no shipment as of September 21.

Desired Settlement: Actual delivery of mower or $1250 refund. Do not care which.

Business Response: Initial Business Response /* (1000, 5, 2013/09/24) */ Per customer request received via email Friday evening the 20th at 8:26pm PST the order has been cancelled and a refund sent via USPS Priority Mail Tracking# XXXXXXXXXXXXXXXXXXXXXX today the 24th. We could not fill order as the equipment received from the manufacture has defect in operations discovered during quality control inspections. Final Consumer Response /* (2000, 7, 2013/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received and deposited refund check. As long as the check is good I am content. I'll find a new source for implements.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Betst Products LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)