Business ProfileforOrganic Solutions! Inc.

On June 20 Organic Solutions came out to diagnose why my mother's sprinkler system was malfunctioning. Apparently when this company came out the week prior to turn on the system, one of the stations failed to come on. At that point they set up an appointment to return on the June 20. According to the ****, the "technician" spent 2.3 hrs changing 2 nozzles, and replaced a working solenoid. They refuse to explain why they replaced a perfectly good solenoid. We were then charged for some 1" main line that they can not explain either. In reality they had no idea what was wrong with that station, so they simply replaced the solenoid, (5 min max *** no tools needed) replaced a couple nozzles and billed $250. Now they have already threatened to send this to collections. Keep in mind, my mother is elderly in her 80s and knows nothing about a pressurized irrigation system. If this company came out to diagnose the sprinkler system, they just plain didn't do that. The system had a main line clog at the 1st junction of the station. This was only discovered by digging it up. All in all they failed to do what they were supposed to be paid to do. Instead they tried to take advantage of elderly people who would of never known the difference. When questioned about any of the work done, they refuse to discuss it, only providing me with a parts list of what supposedly was used. I then asked to speak to the technician who apparently performed the duties and again they refused. The only person who will speak to me is a receptionist who knows nothing about sprinkler repair or can explain any part of the ****. Bottom line, they came out to diagnose they system, spent a few hours and couldn't figure it out so he replaces a part that wasn't needed and bills $250. I am suppose to pay $65/hr for complete incompetence? Sounds to me more like a scam on the elderly