This business is not BBB accredited.

Apex Tree & Garden

Phone: (971) 409-8260 Fax: (971) 255-0185 3716 SE Mall St, Portland, OR 97202 http://www.apextreeandgarden.com


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Description

This company offers landscape design & installation, lawn maintenance, irrigation, tree pruning and tree removal services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Apex Tree & Garden include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Apex Tree & Garden
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 05, 2007 Business started: 09/01/2002 Business started locally: 09/01/2002
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
http://www.sos.state.or.us
Phone Number: (503) 986-2200
corporation.division@state.or.us

Oregon Landscape Contractors Board
2111 Front St NE Ste 2-101, Salem OR 97301
http://www.oregon.gov/lcb
Phone Number: (503) 967-6291
lcb.info@state.or.us

Type of Entity

Sole Proprietorship

Business Management
Mr. Patrick Sandy, Owner
Contact Information
Principal: Mr. Patrick Sandy, Owner
Business Category

Landscape Maintenance Landscape Designers Lawn Maintenance Tree Service Irrigation Consultants


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3716 SE Mall St

    Portland, OR 97202 (971) 409-8260

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/2/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hired Apex Tree and Garden to cut and remove a tree and thin out another tree in April. Paid Apex $ 1,100. Agreed to let tree trunk lay in yard until they could mill it on site in what was supposed to be in a couple of weeks. Never happened and cannot get them to get it out of here. Sent emails and voice mails but have either been put off or ignored.

Desired Settlement: Stop putting me off and remove the trunk.

Business Response:

Unfortunately, a miscommunication took place between 3 separate parties at the end of an estimated project .  The third party I am unwilling to disclose and wish to remain that way.  

The wood in question was milled at site and removed from site the Wednesday following the original complaint registered with the BBB.

Please note, this is the first and only complaint filed against my company and it was due to an unexpected verbal agreement at the end of a project including a third party which the client did not fully understand at the time . .. again, a miscommunication, but could have been handled better on my behalf.  My apologies have been personally expressed via email to the client.   However, I believe I was acting as a third party.   Initial, proper contact information exchange between client and the third party would have been most appropriate at the time.   However,  that did not happen and I accept responsibility for not fasicilitating properly.

 fasicilitating properly.

 

 

 

 

 

 

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Apex Tree & Garden
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)