This business is not BBB accredited.
Phone: (971) 409-8260 Fax: (971) 255-0185 3716 SE Mall St, Portland, OR 97202
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This company offers landscape design & installation, lawn maintenance, irrigation, tree pruning and tree removal services.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Apex Tree & Garden include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Patrick Sandy, Owner
Landscape Maintenance Landscape Designers Lawn Maintenance Tree Service Irrigation Consultants
THIS LOCATION IS NOT BBB ACCREDITED
3716 SE Mall St
Portland, OR 97202 (971) 409-8260 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Hired Apex Tree and Garden to cut and remove a tree and thin out another tree in April. Paid Apex $ 1,100. Agreed to let tree trunk lay in yard until they could mill it on site in what was supposed to be in a couple of weeks. Never happened and cannot get them to get it out of here. Sent emails and voice mails but have either been put off or ignored.
Desired Settlement: Stop putting me off and remove the trunk.
Unfortunately, a miscommunication took place between 3 separate parties at the end of an estimated project . The third party I am unwilling to disclose and wish to remain that way.
The wood in question was milled at site and removed from site the Wednesday following the original complaint registered with the BBB.
Please note, this is the first and only complaint filed against my company and it was due to an unexpected verbal agreement at the end of a project including a third party which the client did not fully understand at the time . .. again, a miscommunication, but could have been handled better on my behalf. My apologies have been personally expressed via email to the client. However, I believe I was acting as a third party. Initial, proper contact information exchange between client and the third party would have been most appropriate at the time. However, that did not happen and I accept responsibility for not fasicilitating properly.